The Top Floor
The Top Floor
Aug 22, 2022
How Maintenance Makes or Breaks Your Resident Experience
Play • 46 min

Maintenance can be one of the most difficult to control and costly elements of property management. But it’s also vital to resident satisfaction and retention.

Because residents already have high expectations for maintenance, cumbersome processes and delays in repairs can make or break that all-important resident experience.

In this episode of The Top Floor podcast, we’re joined by Ray Hespen, CEO and Co-Founder of Property Meld, and Cat Allday, VP of AI Initiative at AppFolio, to talk more about creating the best possible maintenance experience for your business, teams, and residents.

Key Points:

  • Why maintenance affects resident satisfaction
  • How resident expectations for maintenance have changed
  • The top challenges of property maintenance
  • How the right tools can improve the maintenance experience
  • Why maintenance teams are key to resident satisfaction
  • The role of automation and AI in property maintenance
  • What the future holds for property maintenance

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