The Top Floor
Jun 13, 2022
Welcome to Season 3 of The Top Floor Podcast
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Welcome to season three of The Top Floor podcast brought to you by AppFolio.
After two great seasons of hearing real estate leaders share their thoughts on the property management industry, we’re back for a third time around.
We’re featuring more experts in the real estate world as they discuss the future of the industry, how resident preferences have evolved, and how to use technology to create an efficient management system. This season, we uncover even more innovative solutions for today’s complex property management challenges.
Stay tuned for new episodes and subscribe on Spotify, Apple Podcasts, Sticher, Google Podcasts, or wherever else you like to listen.
Key Links
• AppFolio
More episodes from The Top Floor
Apr 26, 2023
Exploring the Unique Opportunities and Challenges of Affordable Housing Management
Affordable housing is in short supply across America, with prices and rents rising in all areas. The good news is, when it comes to increasing affordable housing supply, property management businesses are in a unique position to help.
However, while managing affordable units comes with many rewards and long-lasting benefits, it’s also not without its challenges, especially when compared to market-rate portfolios.
In this episode of The Top Floor podcast, you’ll hear from Jayme Deal, the Regional Property Manager and Compliance Director for Artisan Management Group, Josefin Graebe, AppFolio’s Senior Director of Affordable Housing, and Colleen Winship, the Program Manager for AppFolio’s Affordable Housing team. Tune in to hear them discuss all things affordable housing management, including solutions for overcoming its unique challenges.
Key Moments:
* Defining affordable housing
* How some of the most common affordable housing programs work
* The affordable housing supply problem
* Who qualifies for affordable housing
* How affordable housing benefits the wider community
* The top challenges of managing affordable housing
* How to get compliance right
* Hiring and training team members to work in affordable housing
* How technology can streamline affordable housing operations
Key Links
* More Affordable Housing resources from AppFolio: https://www.appfolio.com/affordable-housing-property-management
* A Closer Look at Affordable Housing: https://www.appfolio.com/blog/closer-look-affordable-housing/
* National Low Income Housing Coalition’s report on the affordable rental shortage: https://nlihc.org/gap
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Mar 28, 2023
Using Data to Drive Better Property Management Business Decisions
To ensure property management success, making data-driven decisions is essential. After all, the numbers don’t lie, and they can reveal insights and hidden issues that can help teams fine-tune processes, communication, marketing, and much more.
However, the 2023 AppFolio Property Manager Benchmark Report revealed that many organizations aren’t getting the level of data and insights they need. In fact, “greater customization” was cited as one of the biggest reporting needs for property management businesses today.
In this episode of The Top Floor, we dive into the many ways organizations can solve their reporting dilemmas and better collect, interpret, and leverage data for their businesses’ benefit. Joining this episode are Neil Cadman — President of Cadman Group — and Matthew Kaddatz — Sr. Director, Product, SMB Market at AppFolio — to share their insights and advice.
Key points:
* Why data is essential for property management
* How data can help you make better business decisions
* How data can improve the resident experience
* How data can improve the employee experience
* Why property management teams struggle to utilize data
* What data property management teams need to focus on
* Neil shares his unique property management data perspective
* How often property managers should look at data
* Why custom property management reports are more valuable
* Why you need to take action on data quickly
* How data can help property management teams drive business
Key links:
* 2023 AppFolio Property Manager Benchmark Report: https://info.appfolio.com/APM-CD-ASSET-2023BenchmarkReport_etb_content_download_form_lp.html
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Feb 27, 2023
How Offering Financial Flexibility Benefits Your Business and Residents
Now more than ever, renters value financial flexibility.
With flexible payment options like “buy now, pay later” and mobile payments becoming a standard part of consumers’ everyday lives, the pressure is on for property management companies and the rental housing industry to offer greater flexibility, too.
To dig deeper into what this looks like, we welcomed two AppFolio experts to The Top Floor to discuss the rise of flexible rent payments, security deposit alternatives, and how both can help meet residents’ shifting expectations.
In the first half of our conversation, Adam Feinstein, VP of Product – Payments, explores the rise of flexible rent payments across the industry. And Sean Saxena, Senior Director of FolioGuard™, rounds out the episode by discussing security deposit alternatives.
Listen to the full episode now to learn more about how financial flexibility trends and changing resident expectations are impacting the entire rental housing industry.
Key points:
* Why financial flexibility is important to consider
* How consumer trends have changed resident expectations
* The benefits of flexible rent payments
* How to choose a flexible payment solution
* Predictions on the future of flexible rent payments
* The current state of security deposits
* How security deposit alternatives work
* Why security deposit alternatives are rising in popularity
* The benefits of security deposit alternatives
* The future of security deposits
Key links:
* 2022 U.S. Resident Motivations report: https://info.appfolio.com/APM-CD-ASSET-MetroMotivationsNational_2021_etb_content_download_form_lp.html
* AppFolio Accelerates Platform Innovation with New Security Deposit Alternative Solution, Smart Accounting Tools and PropTech Integrations: https://www.appfolioinc.com/news/appfolio-accelerates-platform-with-new-security-deposit
* FolioGuard™: https://folio-guard.com/
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