We’re back to kick off season 3 of The Top Floor podcast! In our first episode, we speak with two experts about the world of CRM tools, property management, and AI.
Demetri Themelis, Co-Founder & CEO of Knock, and Laura Rhoads, Staff Product Manager at AppFolio, are in agreement – CRM tools are a must-have for any growing property management company.
In this episode, they explore the benefits of CRM tools for the business as a whole, the staff, and the customers, and why changing renter expectations should influence your choice of CRM tools.
Knock is a leading performance management platform and CRM for multifamily property owners and managers. Demetri strives to make Knock the most innovative, trusted, and fun performance management platform in the multifamily industry while helping the company achieve its mission of enabling successful communities through technology and customer service.
Laura works with development teams in the Leasing and Marketing space to deliver effective and thoughtful solutions for AppFolio customers. Laura has been doing Product Management for over a decade and enjoys understanding the intricacies of how her customers run their daily operations.