Ep. 10: How to Build Confidence in Your Customer Experience Investments (with Justin Robbins)
Play • 38 min

Often, the biggest threat companies face isn’t their competitors, it’s complacency.

While you spend time ruminating on the next best thing in customer experience, other companies act to actually improve theirs. After a year of pause, now’s the time for action. We’re sitting down with Justin Robbins, Chief Evangelist of the CX Effect to learn the business risks of sticking to “good enough” customer experiences.

Justin’s talking through what happens when companies stay the same and don’t invest in creating a better customer journey. Tune in to learn the trends leading the way in customer experience today and why it matters to foot the bill upfront, so you can make lasting improvements to your customer experience strategy.

And for leaders who are ready to press start on a better customer experience, he’s touching on where today’s leaders are investing and how they’re justifying those investments - whether to co-execs, shareholders or their company’s board.

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