George Bernard Shaw sums it up best with this quote:
The single biggest problem in communication is the illusion that it has taken place. - George Bernard Shaw
We spend a big chunk of our life talking with other people but are we really communicating?
This is a critical idea to consider. Even more so when you’re attempting to sell or influence others to do something.
In this episode I share the two biggest communication and influence mistakes I run into on a regular basis. And how you can fix them.
Here’s what I share:
- Why these two mistakes are the 80/20 of influence. But they’re the 20% that can destroy the working 80%.
- How multitasking overwhelms your ability to listen. This is not what you think about multitasking.
- Why we stop listening and how to catch yourself to listen better.
- How you can hear some of my listening mistakes in past podcast episodes.
- How talking about yourself triggers the pleasure center in your brain, and how that can reduce your income by 25%.
- Why you shouldn’t say, “I understand,” and what to say instead to build more rapport.
- The type of questions you want to ask to communicate more effectively.
- How your behavior restricts your ability to build rapport, and what you can do fix it.
- How to listen to someone with all your senses, not just your ears.
- How mirroring someone amplifies the rapport building process.
- How we display we’re different, and how to fix it so people feel as though you are like them.
- Why you want to become flexible in your behavior.
- How to notice the habitual behaviors of people so you can quickly create a bond with them.
- Why you don’t need to make drastic changes to drastically improve your ability to communicate and sell more.
Enjoy the show:
The 2 Communication Mistakes You’re Making At Work, And How To Fix Them
Resources For This Episode: