How Organized Customer Success Decreases Churn w/ Jordan Silverman
Play • 19 min

One thing you learn as the co-founder of a bathroom advertisement business is the importance of organization.

 

Jordan Silverman, VP of Customer Success at MarketMan, joins Eric on this episode to discuss organization in customer success. Plus, they talk about… 

 

- Unique challenges of customer success for the hospitality industry

 

- Entrepreneurial skills that can be transferred to customer success

 

- The importance of being a good steward of customers’ businesses

 

For more info, check out customersuccessleader.com or send a message to hello@flatfile.io.

 

To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.

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