Stopping Churn Isn’t Your Only Job w/ Maranda Dziekonski
Play • 24 min

Stopping customer churn shouldn’t be a CS leader’s main concern. It should be a result of achieving more meaningful goals.

 

In this episode of Customer Success Leaders, Maranda Dziekonski, VP of CS & People Ops at Swiftly, joins Eric to discuss… 

 

- Why CS leaders should be leveraging relationships they’ve built

 

- How to be more than just a churn-stopper

 

- How CS leaders can act as internal advocates for customers

 

- Why advising has been so important to Maranda’s career

 

Resources mentioned:

 

- Catalyst’s Coaching Corner

 

- Customer Success Leadership Network Slack channel

 

For more info, check out customersuccessleader.com or send a message to hello@flatfile.io.

 

To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.

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