Fellow call center podcaster Martin Teasdale discusses the value of having a well-structured quality programme and shares his advice for helping you get there.
In our discussion, we also talk about using quality to increase advisor motivation and maximising the value of scorecards, as well as sharing tips to improve your quality calibration sessions.
This podcast was made possible by our sponsor, Genesys. We now have a new link to visit their website, instead of the link mentioned in the podcast to request a demo.
So, to find out more about Genesys, simply visit: www.genesys.com