Top Contact Centre Problems and How To Solve Them

Jo Hale, a greatly experienced Customer Contact Director, shares great insights into overcoming those common challenges that we all face when managing the contact centre.

In our discussion, we also share expert tips to improve communication across the contact centre, secure more budget and lower attrition, as well as much, much more..

This podcast was made possible by our sponsor, Genesys. We now have a new link to visit their website, instead of the link mentioned in the podcast to request a demo.

So, to find out more about Genesys, simply visit:

The research that Jo references in this podcast comes from Call Centre Helper’s report: What Contact Centres Are Doing Right Now (2019 Edition)

To take a look at the report for yourself, simply follow the link:

To help us improve - and potentially win a bottle of champagne or a box of chocolates - fill in our simple five question survey:

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