Jo Hale, a greatly experienced Customer Contact Director, shares great insights into overcoming those common challenges that we all face when managing the contact centre. In our discussion, we also share expert tips to improve communication across the contact centre, secure more budget and lower attrition, as well as much, much more.. This podcast was made possible by our sponsor, Genesys. We now have a new link to visit their website, instead of the link mentioned in the podcast to request a demo.

So, to find out more about Genesys, simply visit: www.genesys.com

The research that Jo references in this podcast comes from Call Centre Helper’s report: What Contact Centres Are Doing Right Now (2019 Edition) To take a look at the report for yourself, simply follow the link: https://www.callcentrehelper.com/resource.php?id=797 

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