The Contact Centre Podcast
Top Contact Centre Problems and How To Solve Them
20 Jan 2020 · 27 mins
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Jo Hale, a greatly experienced Customer Contact Director, shares great insights into overcoming those common challenges that we all face when managing the contact centre. In our discussion, we also share expert tips to improve communication across the contact centre, secure more budget and lower attrition, as well as much, much more.. This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit:  The research that Jo references in this podcast comes from Call Centre Helper’s report: What Contact Centres Are Doing Right Now (2019 Edition) To take a look at the report for yourself, simply follow the link: 

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