Employee Engagement – Thinking Beyond Happy Employees Make Happy Customers

Natalie Calvert of CX High Performance discusses the keys to employee engagement, sharing lots of practical tips for how to better motivate call center advisors along the way.

In our discussion, we also talk about developing team leaders, the impact that metrics choices have on advisors and the best ways to measure contact centre engagement levels.

This podcast was made possible by our sponsor, Genesys. We now have a new link to visit their website, instead of the link mentioned in the podcast to request a demo.

So, to find out more about Genesys, simply visit: www.genesys.com

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