The Contact Centre Podcast
Employee Engagement – Thinking Beyond Happy Employees Make Happy Customers
4 Nov 2019 · 41 mins
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Natalie Calvert of CX High Performance discusses the keys to employee engagement, sharing lots of practical tips for how to better motivate call center advisors along the way.  In our discussion, we also talk about developing team leaders, the impact that metrics choices have on advisors and the best ways to measure contact centre engagement levels. This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit: 

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