Emotional Intelligence in the Contact Centre

Sandra Thompson, Founder of Exceed All Expectations, gives a presentation on training emotional intelligence in the contact centre to improve customer experience.

In her presentation, Sandra also discusses how to best show empathy, changing the language of the contact centre and improving leadership.

This podcast was made possible by our sponsor Odigo. To watch the full recording of the webinar that this podcast has been sourced from, click here.

Look out for the previous episode of our podcast, which features Sandra, that is entitled: “Customer Experience: The New Thinking for Delighting Your Customers”

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