Customer Service Writing: How to Get More from Your Emails and Chats

Leslie O’Flahavan, a Professional Writing Trainer and Coach at E-WRITE, discusses some of the most common mistakes that we make in customer service writing and how to avoid them.

In our conversation, we also talk about personalising emails and chats, the danger of imposing “word bans” in the contact centre and interesting activities to improve our customer service writing.

This podcast was made possible by our sponsor, Genesys. We now have a new link to visit their website, instead of the link mentioned in the podcast to request a demo.

So, to find out more about Genesys, simply visit:

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