Sarah Morgan of new contact centre consultancy Luceat Coaching discusses what team leaders and managers can do to help their team to improve their call center skills.

In our conversation, we also talk about which skills are most valuable to improve, as well as how to boost motivation levels and employee engagement to help agents further bolster these skills.

For more great content form those of us here at Call Centre Helper, follow some of the links below to find some of our latest, must-see content.

• To take a look at Call Centre Helper’s upcoming webinar programme, click here.
• To take a look at Call Centre Helper’s latest industry-wide report, click here.
• To take a look at Call Centre Helper’s great selection of free tools, click here.