The Contact Centre Podcast
What Makes a Great Customer Experience?
4 May 2020 · 28 mins
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Annette Franz, a well-known customer experience consultant and author, starts our conversation by discussing some of those common blockers that many of us face in trying to create great customer experiences.

In our conversation, we also talk about using customer feedback to improve customer experience, understanding the impact of emotion and the creating great customer journey maps.

This podcast was made possible by our sponsor Natterbox. You can check out their cloud telephony platform by visiting: www.natterbox.com/voice360

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