Nick Drake Knight introduces us to his favourite method of coaching advisors in the call center, before sharing some expert tips for how to improve your training programme.
In our discussion, we also talk about how we can sustain key learnings from training, gamification in customer service and discuss how you can protect yourself against the “But Monster”. Yes, you read that right!
This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit: https://www.callcentrehelper.com/demo