How to Improve Your Call Centre Reporting
Play • 17 min

Colin Gill of Akixi joins us for a conversation for how contact centres can take their reporting to the next level, sharing lots of clever advice along the way.

In our discussion with Colin, we reveal lots of simple tips to help you improve your reporting, highlight some key mistakes to avoid and give extra advice on how you can make sure that you’re measuring the right things.

To find out more about Akixi and their call centre reporting tools, visit: www.akixi.com

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