Morris Pentel, Chairman of the Customer Experience Foundation, gives a presentation on where you can transform your contact centre’s performance, in this special edition of The Contact Centre Podcast.

In his presentation, Morris also discusses key learnings from the COVID-19 outbreak, the importance of building positive habits and talks us through how we can set new tactical goals in the contact centre.

This podcast was made possible by our sponsor NICE. To find out more about NICE’s contact centre solutions, visit: www.nice.com

To watch the full recording of the webinar that this podcast has been sourced from, click here.