Dr. David Naylor of Humanotics discusses how call centres are using different forms of artificial intelligence (AI), while dissecting some of the hype surrounding the technology.
In our discussion, we remove many AI in customer service miscoceptions while discussing the promise of technologies such as predictive routing, biometrics and chatbots.
This podcast was made possible by our sponsor, Genesys. We now have a new link to visit their website, instead of the link mentioned in the podcast to request a demo.
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