There is no question that email and messaging is one of the fastest and most efficient ways to communicate in your business.
While it may be a fast and efficient way to communicate, is it actually the most effective way to communicate with your customers.
It is far to easy to bash out an email response to a customer and move onto the next task of the day. But have we really built and developed a deeper engaged relationship with that customer or are we just reacting to a situation with the customer instead of being proactive?
In this episode, we explore: