How to Provide a Great Customer Experience
Play episode · 21 min

Today is another solo episode where I discuss the importance of making it as easy as possible for you customers to do business with you. I’m a strong believer you can never make it too easy for people to deal with you. What is covered in this episode:

  • Why it is important to make it easy as possible for customers to interact with you
  • The one thing McDonalds does to make it easy for customers to order
  • The trap of selling instead of focusing on how the customer feels when entering your store or purchasing from you
  • Areas to identify when examining your customer experience
  • Examples of poor customer service and how lasting impressions can make all the difference
  • Why you should never penalise your customers for doing business with you
  • Creating advocates instead of just customers
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