Customer service, customer experience… tomAYto, tomAHto, right? Not exactly!
Today I’m talking with client experience specialist Lauren Kasle about what it really means to have a world-class customer experience and how customer service is really just one small part of that bigger picture.
Get ready to learn how you can work smarter-not-harder by building an experience that creates loyal fans for life!
- What is customer experience?
- How is it different from customer service?
- How paying attention to your customer experience can actually save you time and money
- How to use your customer experience to stand out in a crowded market of people selling the same products and service as you
- How to approach customer experience as an online business owner, direct seller, or network marketer
- Specific, actionable steps to help you get started creating an exceptional experience for your customers