009. Creating an Exceptional Client Experience with Lauren Kasle
Play • 34 min

Customer service, customer experience… tomAYto, tomAHto, right? Not exactly!

Today I’m talking with client experience specialist Lauren Kasle about what it really means to have a world-class customer experience and how customer service is really just one small part of that bigger picture.

Get ready to learn how you can work smarter-not-harder by building an experience that creates loyal fans for life!

Episode Highlights:

  • What is customer experience?
  • How is it different from customer service?
  • How paying attention to your customer experience can actually save you time and money
  • How to use your customer experience to stand out in a crowded market of people selling the same products and service as you
  • How to approach customer experience as an online business owner, direct seller, or network marketer
  • Specific, actionable steps to help you get started creating an exceptional experience for your customers

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