At the Coalface Podcast - eCommerce Tech & Trends
Jason Greenwood
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At the Coalface with Jason Greenwood brings you the very best in eCommerce, Omnichannel and Retail SaaS tech and trends. With 20+ years in the industry, Jason and his guests discuss topics in simple language anyone can understand and apply to level up their business!
Available episodes
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6 days ago
E130: Talking eCommerce CX Intelligence, Insights, Happy Customers & Internal Business Storytelling w/ Andy Greenawalt, Storyhub - At the Coalface Podcast - 12 May 2022
* Andy is the Co-Founder & CEO of Storyhub - https://www.storyhub.ai
* Storyhub is an 'in-beta' SaaS eCommerce CX intelligence and insights platform that turns data into stories that merchants can easily understand and then act on, in near real time
* Storyhub essentially helps merchants find, understand and nurture their biggest fans
* Storyhub gathers customer & brand data from merchant operational systems (eg eCommerce, helpdesk, shipping, returns, reviews, live chat platforms etc) and other data sources , then using AI & NLP weaves it all together into a social timeline like storyboard of insights that tell unique, actionable, internal stories and then creates action points that allow brands to keep their finger on the pulse of their customers
* Storyhub brings all e-commerce and CX data together, to find the hidden issues behind bad experiences - in one place
* This storytelling acts much like a human data scientist would but the process is 100% automated
* In this episode, Jason and Andy discuss the importance of deep customer understanding, respect and appreciation as the catalysts for customer stickiness and brand loyalty
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May 4, 2022
E129: Talking eCommerce for Complex Service Based Businesses w/ Eric Vevang, ClikDone - At the Coalface Podcast - 05 May 2022
* Eric is the Founder & CEO of ClikDone - https://www.clikdone.com
* ClikDone is a new SaaS eCommerce platform in pre-release beta
* ClikDone is an eCommerce platform expressly engineered for busy service based businesses that need more than traditional eCommerce functionality
* ClikDone supports quote based sales, as well as sales based on combinations of products and services.
* ClikDone also offers configurators and calculators so customers can easily estimate the cost of their jobs by entering simple details online
* In this episode, Jason and Eric discuss how complex service based businesses differ significantly from product based businesses and how typical product focused eCommerce platforms don't work well in these environments
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Apr 27, 2022
E128: Talking How to Protect & Recover Your SaaS Data w/ Daniel Sim, Rewind - At the Coalface Podcast - 28 April 2022
* Daniel is the GM - Shopify at Rewind - https://rewind.com
* Rewind is a data backup and restore platform for SaaS platforms
* Many people don't know that most SaaS platforms (including Shopify, BigCommerce etc) don't routinely back up your data to make it available to you in any meaningful way
* SaaS platforms DO back up your data in case THEY make a mistake and need to recover the data
* If YOU make a mistake with your data and it gets corrupted or deleted in error, then you are pretty much on your own
* Basically, every business needs a BCP - Business Continuity Plan - and backing up your data in a routine, automated way should be a big part of any good BCP
* In this episode, Jason and Dan discuss the importance of a sound data back up and disaster recovery (DR) plan for your SaaS platforms
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Apr 20, 2022
E127: How the Metaverse Will Change Retail & eCommerce Forever - Jason Greenwood On The Ecomonics Podcast - 21 April 2022
* Jason recently featured on the Ecomonics Podcast:
* On Apple
* On YouTube
* Timestamps:
* 00:00 Intro 01:32 Living off-grid 04:09 Long-term impact of covid in the industry 06:23 Importance of the fundamental foundations of a business 09:18 The metaverse 28:59 Cryptocurrencies, NFTs, and it’s environmental impact 38:35 Advantange of retail today 01:04:49 Parting wisdom and how to reach out to Jason
* In this episode Jason talks all things eCommerce, retail and the Metaverse
* Jason also shares his thoughts on living off-grid and where the world is headed more generally
* This is a fascinating chat and dives deep in areas Jason hasn't talked a lot about before
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Apr 13, 2022
E126: Talking Omnichannel Product Syndication & Integration w/ Fern Jones-Middleton, Omnivore - At the Coalface Podcast - 14 April 2022
* Fern is the COO of Omnivore - https://www.omnivore.com.au
* Omnivore is a SaaS based, omnichannel product listing, data feed and integration platform
* Omnivore has out of the box, pre-built connectors for all major eCommerce platforms, marketplaces, social & ad platforms and shopping comparison websites
* Omnivore makes it easy for merchants to list their products on many different digital sales and marketing channels simultaneously and then integrate orders from transactional channels back into a core eCommerce platform or ERP for fulfilment
* In this episode, Jason and Fern discuss the importance of a well planned omnichannel strategy and how merchants can onboard new, popular channels quickly, easily and relatively cheaply
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Apr 6, 2022
E125: How & Why B2B Brands Should Implement a Killer DTC Strategy - Jason Greenwood at DTCX3 APAC - 7 April 2022
* Jason Recently Spoke at the DTCX3 APAC Virtual Conference
* Here is his track from the conference where he discusses DTC strategies for B2B brands
* Many B2B brands want to establish DTC routes to market but have no idea where to start or how to measure success
* This talk covers all the basics of the why and how for you to sink your teeth into
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Mar 30, 2022
E124: Talking Consumer Sentiment, UGC & Brand Love for CPG Brands w/ Ido Ramati, Sentimate - At the Coalface Podcast - 31 March 2022
* Ido is the Founder & COO of Revuze - https://www.revuze.it
* Revuze have developed a unique, proprietary, AI driven, CPG product sentiment and insights engine called Sentimate - https://sentimate.com
* Sentimate is a consumer insights SaaS platform that claims: "Get instant and free access to 1 billion consumer product insights — indexed, analyzed, and ready to be used for your market research."
* Sentimate helps global CPG brands track the consumer sentiment around their products in near real time
* It does this by capturing and unifying User Generated Content data (primarily customer/user reviews) across thousands of major websites and marketplaces worldwide
* In this episode, Jason and Ido discuss the importance of monitoring and acting on customer sentiment for localised/regionalised product enhancement, marketing and New Product Development (NPD)
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Mar 23, 2022
E123: Talking How to Build a Top 10 Global Shopify App w/ Yair Miron, RiseAI - At the Coalface Podcast - 24 March 2022
* Yair Miron is the Founder of CEO of Rise.ai - https://rise.ai
* Rise.ai is a complete gift card, store credit, loyalty and associated customer experience SaaS platform & app originally built exclusively for Shopify
* Site builder platform Wix acquired Rise in May of 2021 and Rise technology will soon be coming to Wix and other platforms
* Rise also integrates with other popular apps and platforms such as Klaviyo, BOLD Apps and Loop Returns for a more seamless, end to end customer experience
* In this episode, Jason and Yair discuss how to identify market gaps, build a popular Shopify app from scratch and how merchants should build out a unique and differentiated customer experience despite heavy competition
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Mar 16, 2022
E122: Talking Reverse Logistics & Returns Management as a Strategic Brand Strength w/ Chris Jarvis, uReturn - At the Coalface Podcast - 17 March 2022
* Chris Jarvis is the Founder of uReturn - https://ureturn.ca
* uReturn is a new, Canadian startup SaaS platform designed to efficiently automate and manage the returns process for (primarily) eCommerce and Omnichannel merchants
* You can think of uReturn a bit like a reverse logistics order management system
* The entire goal of uReturns is to make returned, resalable items available to sales channels as fast as realistically possible via smart routing and returns logic
* uReturns goes way beyond traditional returns UX platforms and dramatically enhances the experience for both merchant and customer
* In this episode, Jason and Chris discuss how the reverse logistics industry is badly broken and how uReturn intends to help fix it
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Mar 9, 2022
E121: Talking ’Quiz Commerce’ for Ultimate eCommerce CX & Personalisation w/ Tom Coburn, Jebbit - At the Coalface Podcast - 10 March 2022
* Tom Coburn is the Co-Founder & CEO of Jebbit - https://www.jebbit.com
* Jebbit is a 'Quiz Commerce' SaaS platform for eCommerce
* Jebbit allows merchants to create interactive quizzes and gamification experiences that gather zero/first party customer product preference data to create a hyper personalised, guided shopping experience
* Jebbit allows merchants to recommend the right products, to the right customers, at the right time, in the moment based on product preferences the customer provides in real time
* In this episode, Jason and Tom discuss how and why merchants can and should gather detailed customer preference data in a fun, customer friendly way and then use that data to personalise the customer journey now and into the future
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Mar 2, 2022
E120: Talking eCommerce Customer Experience Personalisation w/ James Taylor, Particular Audience - At the Coalface Podcast - 03 March 2022
* James Taylor is the Founder & CEO of Particular Audience - https://particularaudience.com
* Particular Audience is a dynamic eCommerce website personalisation platform for commerce
* Particular audience also helps merchants personalise the customer experience across other digital platforms and services via native integrations with 3rd party marketing tools
* Particular Audience is a true 'Search & Merch' platform, personalising the customer experience across site search, category merchandising, product recommendations and content
* In this episode, Jason and James discuss how important it is to personalise the experience for each and every customer if they are to feel valued, appreciated and ultimately brand loyal
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Feb 23, 2022
E119: Talking eCommerce & The Brave New World of Web3 w/ Mike Angell, Fractal - At the Coalface Podcast - 24 February 2022
* Mike Angell is a Co-Founder & CTO of Fractal - https://www.fractal.is
* Fractal is a new Gaming NFT Marketplace
* Mike's well known Fractal co-founders are: Justin Kan (co-founder of Twitch), David Wurtz (founder, Charm.io) and Robin Chan (Founder & GP, Goat Capital)
* Mike is a legend in the eCommerce space and this is his 2nd time guesting on the Pod (he was also on E81) - he is our first ever repeat guest
* Fractal co-founder David Wurtz was also a previous guest on E96 of the Pod
* In this episode, Jason and Mike discuss how Fractal came to be, how he got involved and how he thinks Web3 will dramatically impact commerce as we know it
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Feb 16, 2022
E118: Talking eCommerce Website Speed & Performance Optimisation w/ Subbu Varadarajan, Zycada - At the Coalface Podcast - 17 February 2022
* Subbu is the Founder & CEO of Zycada - https://www.zycada.com
* Zycada is SaaS based website performance optimisation platform
* Zycada uses completely unique and proprietary technology to help accelerate websites by fully caching them all around the world, ensuring the content is being rendered from close to the site visitor
* Zycada differs from traditional CDN's in that it even caches dynamic content and data ensuring performance is not compromised by having to fetch this dynamic data in real time
* In this episode, Jason and Subbu discuss the root causes of site performance issues and how businesses can solve for them for better web rankings, customer experience and ultimately sales and profit
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Feb 9, 2022
E117: Talking Web3, NFT’s & the Metaverse for Social Good w/ Sam Joel, GiveTree - At the Coalface Podcast - 10 February 2022
* Sam is the Founder of GiveTree - https://www.givetree.io
* GiveTree is a coming (launch planned for April 2022) social good and fundraising NFT marketplace platform combined with a social good focused Metaverse platform
* Sam had a vision to combine charitable fund raising and NFT's - GiveTree is the fruit of that vision
* Sam went from knowing almost nothing about NFT's to building a HUGE Discord community around his project in a matter of weeks - such is the power of the Web3
* In this episode, Jason and Sam discuss all things Social Good/Impact, Web3, NFT's, how Discord plays an essential part of most successful Web3 projects, how Crypto underpins Web3 transactions and how no one really knows how Web3 will turn out yet
* This is the first of many episodes dedicated to Web3 and key players in the space
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Feb 2, 2022
E116: Talking The Power of Partnership in eCommerce w/ Peter Bray, impact.com - At the Coalface Podcast - 03 February 2022
* Peter is the APAC Sales Director for impact.com - https://impact.com
* impact.com is a US-based SaaS partnership management platform with 14 offices across the world including 2 in Australia
* impact.com helps technology vendors, merchants and agencies manage all types of partnerships and collaborations across the entire partnership lifecycle
* impact.com makes the creation and logistics of partnerships seamless, easy and collaborative - from Discovery to Recruitment, Contracts & Payments, Engagement, Optimisation, Analytics and beyond
* In this episode, Jason and Peter talk about how partnerships are the new growth hacking and how the top leaders in eCommerce don't go it alone - they do it in close collaboration with key partners that bring unique and valuable synergies to the table for mutual benefit
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Jan 26, 2022
E115: Talking How to Build an Omnichannel ’Retail Operating System’ w/ Sara Arthrell, Brightpearl - At the Coalface Podcast - 27 January 2022
* Sara is the CMO of Brightpearl - https://www.brightpearl.com
* Brightpearl is a UK based, end to end SaaS omnichannel operations platform for merchants
* Brightpearl encompasses IMS, OMS, WMS, POS, CRM, Demand Planning, Financial and Analytics modules
* You can think of Brightpearl as a SaaS ERP in steroids, designed for mid-size+ retailers
* In this episode, Jason and Sara talk about the state of retail and how brands can leverage modern omnichannel tech like Brightpearl to ease all facets of their business operations
*This episode was recorded before the announcement in late December 2021 that Brightpearl was to be acquired by Sage
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Jan 19, 2022
E114: Talking eCommerce History, Tech & Legacy w/ Karen Baker, ShipperHQ - At the Coalface Podcast - 20 January 2022
* Karen is the Founder & CEO of ShipperHQ and WebShopApps
* Karen is an iconic tech pioneer in the eCommerce space, helping merchants improve eCommerce experiences for their customers since 2008
* ShipperHQ is a SaaS platform that helps manage highly complex shipping rules, custom logic and calculations on eCommerce sites
* ShipperHQ is based in Austin, Texas and has out of the box integrations with all popular eCommerce platforms
* In this episode, Jason and Karen take a stroll down memory lane and discuss what it takes to build ground breaking eCommerce tech in a highly competitive industry while creating an environment where teams can do their best work
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Jan 12, 2022
E113: Talking Secret Shopping at Scale for Omni-channel Success w/ Rick West, Field Agent - At the Coalface Podcast - 13 January 2022
* Rick is the Co-Founder & CEO of Field Agent - https://www.fieldagent.net
* Field Agent is a SaaS mobile app that connects secret shoppers with brands
* Field Agent was one of the first iOS apps ever created/approved and from day one it was designed to facilitate and automate the process of finding and engaging with secret shoppers to monitor and improve the brandcustomer experience
* In this episode, Jason and Rick discuss how brands can validate their level of customer centricity by engaging impartial agents that then document their actual experiences with that brand
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Jan 5, 2022
E112: Talking How to Maximise Amazon eCommerce Performance at Scale w/ Hai Mag, Eva - At the Coalface Podcast - 06 January 2022
* Hai is the Co-Founder & CEO of Eva - https://eva.guru
* Eva is a full spectrum SaaS platform that helps merchants monitor, manage and enhance their performance on Amazon.
* Eva has multiple modules such as AI-powered Repricing, Restocking & Reimbursement
* Eva also offers a services layer that helps with Amazon PPC, store management and fulfillment
* In this episode, Jason and Hai discuss how Amazon has come to dominate in the marketplace space and how merchants can leverage it to rapidly grow their business while containing management complexity and cost through smart automation
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Dec 29, 2021
E111: Talking Epic New eCommerce Fintech and Social Shared Payments w/ Cameron Richardson, PaySQUAD - At the Coalface Podcast - 30 December 2021
* Cameron is the Founder & CEO of PaySQUAD - https://www.paysquad.co.nz
* PaySQUAD is a new eCommerce Fintech and Payments platform that supports shared, social payments
* PaySQUAD allows a group of people to easily pay for a single online eCommerce transaction
* Think of scenarios where a group of people might want to do this - such as a family gift for a parent - this is what PaySQUAD is all about
* PaySQUAD allows payments to go shared and social using simple, mobile SaaS tech
* In this episode, Jason and Cameron discuss the evolution of retail eCommerce payments and how he is building a new payments empire from the deep south of New Zealand
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Dec 22, 2021
E110: Talking eCommerce Influencer Marketplaces w/ Adam Bouris, Snatchit - At the Coalface Podcast - 23 December 2021
* Adam is the Co-Founder & Director of Snatchit - https://www.mysnatchit.shop
* Snatchit is a SaaS eCommerce Influencer Marketplace & Affiliate Platform
* Snatchit connects Shopify retailer websites with influencers to allow them to easily share and recommend the retailer's products to their audiences and earn commissions for doing so
* Snatchit connects influencers with brands via mobile app and allows them to easily benefit from recommending products they already love
* Snatchit is also a retail marketplace app that allows consumers to easily search, find and purchase products via shared influencer links
* Snatchit was born out of a chance connection and business deal with Gary Vaynerchuk
* In this episode, Jason and Adam discuss the changing face of influencer marketing and how brands can leverage 'authentic influence' for eCommerce growth
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Dec 15, 2021
E109: Talking eCommerce Visual AI, Product Tagging & Search w/ Abhi Vohra, Okkular - At the Coalface Podcast - 16 December 2021
* Abhishek (Abhi) is the Co-Founder & CEO of Okkular - https://www.okkular.io
* Okkular is a retail SaaS Tech Platform
* Okkular helps merchants dynamically/automatically enrich their products with accurate product descriptions, attributes and tags based on machine vision and visual AI with a particular focus on fashion verticals
* Fashion brands (particularly fast fashion) often struggle to maintain their product catalogs to keep up with the pace of product release cycles - this is where Okkular can help
* In this episode, Jason and Abhishek discuss the challenges facing the fashion industry in the areas of catalog data maintenance, quality and customer experience and how the Okkular solution came to be
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Dec 8, 2021
E108: Talking Building the eCommerce Marketplace of the Future w/ Jason Wyatt, Marketplacer - At the Coalface Podcast - 9 December 2021
* Jason is the Co-Founder & Executive Chair of Marketplacer - https://marketplacer.com
* Marketplacer is a SaaS eCommerce Marketplace Platform
* Marketplacer is one of the very few 'turn-key' marketplace platforms in the world
* Many brands are now looking at starting a marketplace to expand their offering, better monetise their existing traffic or start a standalone marketplace to fill a gap in the market
* In this episode, Jason and Jason discuss how marketplaces have become one of the most popular eCommerce channels in the world and how brands can leverage this to their advantage!
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Dec 1, 2021
E107: Talking Live Chat & Moving the eCommerce Needle w/ Eric Kades, TextChat - At the Coalface Podcast - 2 December 2021
* Eric is the Founder & CEO of TextChat - https://www.textchat.com
* TextChat is live chat platform that alerts agents via text message in real time when a customer activates a chat session with them
* This unique notification systems helps ensure that remote teams never miss a chat message again
* TextChat is also looking at bringing their notification system to WhatsApp in the near future
* Live chat is a game changer for merchants looking to scale their customer service function cost effectively, while also bringing higher levels of service to their customers
* In this episode, Jason and Eric discuss the power of live chat and the benefits of chat to even smaller eCommerce merchants without dedicated customer service or sales teams
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Nov 24, 2021
E106: Talking B2B eCommerce & Marketplace Payment Solutions w/ Bar Geron, Balance - At the Coalface Podcast - 25 November 2021
* Bar is the Co-founder & CEO of Balance Payments - https://www.getbalance.com
* Balance is a specialist B2B payments platform and fintech solution provider based out of Tel Aviv
* B2B merchants & marketplaces have very unique payment system requirements and Balance is the first and perhaps only platform specialising in this space
* Balance was specifically designed to help B2B merchants and marketplaces manage B2B payment methods, types and complexity in a seamless, B2C like way
* In this episode, Jason and Bar discuss the explosion of B2B eCommerce and how it has created the need for more creative and innovative B2B payment solutions like Balance
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Nov 17, 2021
E105: Talking Complex B2B eCommerce Experiences & Solutions w/ Greg Rudakov, Devicedesk - At the Coalface Podcast - 18 November 2021
* Greg is the Founder & CEO of Devicedesk - https://www.devicedesk.com
* Devicedesk is a 6 year old, specialist B2B SaaS enterprise eCommerce & order management platform based out of Melbourne, Australia
* Enterprise B2B merchants have very unique needs, especially in verticals like IT products, IT services and Telcos
* Devicedesk was specifically built for these complex environments
* Devicedesk makes it easy to deploy and connect B2B eCommerce experiences with B2B buyers
* In this episode, Jason and Greg discuss how the rise of B2B eCommerce has forced brands to revisit their eCommerce experience to help eliminate buying friction and better emulate the B2C eCommerce experience
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Nov 10, 2021
E104: Talking eCommerce Product Customisation & Personalisation w/ Shadi Taleb, Spiff3D - At the Coalface Podcast - 11 November 2021
* Shadi is the Founder & Director of Spiff3D - https://spiff3d.com
* Spiff3D is a SaaS eCommerce product customisation platform
* Spiff3D allows almost any eCommerce merchant to customise & personalise their products, thereby creating a deeper customer connection and making more profit per order
* Merchants can use Spiff3D to create the front end product customisation customer experience, manage back office customisation & fulfillment operations and run detailed analytics on customised product sales and margin performance, all in one, easy to use platform
* In this episode, Jason and Shadi discuss the rise of made to order/on-demand, hyper personalised products and how brands can leverage modern technology to differentiate their product offering and make more money in the process
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Nov 3, 2021
E103: Talking the Marriage of Digital & Direct Mail Marketing Automation w/ Dennis Kelly, Postalytics - At the Coalface Podcast - 4 November 2021
* Dennis is the Founder of CEO of Postalytics - https://www.postalytics.com
* Postalytics is a SaaS direct mail marketing automation platform - think of it like Klaviyo but for direct (physical) mail
* Postalytics brings the power of segmentation, marketing automation, workflows and sending to an easy to use SaaS direct mail marketing automation platform for brands
* Merchants can use the Postalytics interface to create direct mail workflows and campaigns, designate target recipient groups/segments and trigger off the printing and mailing functions, with end to end trackability right from the Postalytics platform
* In this episode, Jason and Dennis discuss how brands can leverage direct mail, automation and mail analytics to dramatically improve their brand experience and achieve messaging cut through that rivals email
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Oct 27, 2021
E102: Talking the ‘No Code‘ Commerce Revolution w/ Kaus Manjita, Mason - At the Coalface Podcast - 28 October 2021
* Kaus is the Founder of Mason - https://getmason.io
* Mason is a 'No Code' SaaS eCommerce integration and automation platform - think of it like Zapier for eCommerce, on Steroids.
* Mason brings design 🎨, + data 📊 + channels, together all in one place, with easy to deploy 'playbooks' for marketing and eCommerce.
* Merchants can use Mason's easy, simple content micro-apps to automate tedious commerce functions and tasks in minutes.
* In this episode, Jason and Kaus discuss how brands can become more scalable through the use of Mason and other, modern low/no code commerce technologies.
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Oct 20, 2021
E101: Talking eCommerce Pick, Pack, Dispatch & Courier Automation w/ Hakan Steele, Starshipit - At the Coalface Podcast - 21 October 2021
* Hawk is the Partnership and Sales Manager for Starshipit - https://www.starshipit.com
* Starshipit is a New Zealand based eCommerce courier integration and order management platform.
* Starshipit helps eCommerce merchants ease their fulfillment operations pain and make them more efficient and scalable through courier integration and fulfillment process automation.
* In this episode, Jason and Hawk discuss how brands can become more scalable through the use of fulfillment automation technologies.
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Oct 13, 2021
🎉 E100: Talking PLM Tech & Sustainable Fashion Supply Chains w/ Oliver Rhodes, SupplyCompass - At the Coalface Podcast - 14 October 2021
* Oliver is the Head of Growth for SupplyCompass - https://supplycompass.com
* SupplyCompass is a UK based, SaaS Product Lifecycle Management (PLM), Collaborative Sourcing and Sustainable Supply Chain management platform for fashion brands.
* SupplyCompass helps fashion brands work collaboratively and transparently with designers, suppliers, manufacturers and product development partners throughout the product lifecycle.
* In this episode, Jason and Oliver discuss the current state of fast (and slow) fashion, as well as how brands can become more sustainable through collaborative sourcing and effective, end to end supply chain management.
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Oct 6, 2021
E99: Talking The World Beyond Click & Collect + Immersive Commerce w/ Lee Hardham, Brauz - At the Coalface Podcast - 7 October 2021
* Lee is the Founder & CEO of Brauz - https://brauz.com
* Brauz is an Australian founded immersive commerce platform
* Brauz helps brands connect intimately with their customers via reserve/book/try in store and remote/Zoom concierge service functionality
* Jason and Lee discuss the growing pains of Brauz and what others can learn from his incredible journey from marketplace, to pivot, to building a best of breed SaaS customer service & enablement platform
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Sep 29, 2021
E98: Talking Startup to Scale & Building a SaaS eCommerce Platform from Scratch w/ Ryan Murtagh, Neto - At the Coalface Podcast - 30 September 2021
* Ryan is the Founder & former CEO of Neto (Now Maropost Commerce Cloud - MCC) - https://www.maropost.com/platform/commerce
* Neto is an eCommerce and Omnichannel platform founded in Australia in 2009 and sold to Maropost in March of 2021 for $60M.
* Neto was and is a popular eCommerce platform within the ANZ region and with the Maropost purchase has gone global and is growing rapidly
* Jason and Ryan discuss the early years and growing pains of Neto and what others can learn from his incredible journey from scratching an itch to building a global SaaS commerce powerhouse
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Sep 22, 2021
E97: Talking Successfully Selling Your Digital Business & Assets w/ Blake Hutchison, Flippa - At the Coalface Podcast - 23 September 2021
* Blake is the CEO of Flippa - https://flippa.com
* Flippa is an online marketplace for selling existing online businesses and other digital assets
* Flippa is used by thousands of merchants to successfully exit their business ventures when they see fit by easily connecting with a market of willing buyers - with Flippa essentially acting as the 'broker'
* Jason and Blake discuss what makes a good digital asset to sell and how vendors can extract maximum value from their ventures at sale time
* As the CEO of the BIGGEST digital business asset marketplace in the world, you will appreciate Blake's unique insights into this fascinating industry!
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Sep 15, 2021
E96: Talking DTC eCommerce & Business Success w/ David Wurtz, Charm.io - At the Coalface Podcast - 16 September 2021
* David is the Founder of Charm - https://charm.io
* Charm is a SaaS platform that provides deep research, unique data points and rankings on over 2 million DTC eCommerce brands
* This data is used by investors, product teams and marketers to research the best brands to target and invest in, learn from or sell to
* Jason and David discuss how Charm came to be and how they built out a unique 'ranking engine' for DTC eCommerce brands
* As a 'Founder in Residence' at Google, David offers his unique and expert perspective on DTC eCommerce and what it takes to win in this space
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Sep 8, 2021
E95: Talking Enterprise eCommerce Tech & Going Public w/ Amit Shah, VTEX - At the Coalface Podcast - 9 September 2021
* Amit is the Chief Strategy Officer & US General Manager at VTEX - https://vtex.com
* VTEX is an enterprise grade SaaS eCommerce platform that was founded in Brazil and just went public on the NYSE in the USA
* Jason and Amit discuss how and why VTEX has taken the world by storm and what their plans for the future look like as a newly minted public company
* VTEX supports enterprise merchants with B2C, B2B and Marketplace channels and also has a built in omni-channel Order Management System
* VTEX counts among its customers: Walmart, Levi's, Sony, L'Oréal and Motorola
* Amit leads US operations for VTEX and is an expert in omnichannel commerce technology
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Sep 1, 2021
E94: Talking Omnichannel Customer Service Excellence w/ Jasper Koolen, Gorgias - At the Coalface Podcast - 2 September 2021
* Jasper is the Strategic Partner Manager APAC at Gorgias
* Gorgias is an omnichannel customer service and helpdesk platform: www.gorgias.com
* Jason and Jasper discuss how customer service and support is critical to the success of any eCommerce or omnichannel business and how it can actually be turned into a profit centre done right
* Gorgias is an omnichannel heldesk system that allows merchants to manage all of their customer communication channels in one platform - email, live chat, SMS, phone calls, FB, IG, reviews, and more
* Gorgias has deep, native integrations with Shopify, BigCommerce, Magento and many other commerce, communications and operational platforms
* Jasper is an expert in omnichannel customer service technology and experiences and you'll love the tips he gives to merchants wanting to level up their CS game BIG!
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Aug 25, 2021
E93: Talking Amazon eCommerce Analytics & Optimisation w/ Jonathan Tilley, ZonGuru - At the Coalface Podcast - 26 August 2021
* Jonathan is the co-founder & CEO of ZonGuru
* ZonGuru is a SaaS based Amazon retailer sourcing, BI, insights and optimisation platform: https://www.zonguru.com
* Jason and Jonathan discuss how omni-channel and Amazon native retailers need to use increasingly sophisticated tools to win on Amazon.
* ZonGuru brings together a suite of tools that allows retailers to find Amazon product niches, source products, optimise listings, manage customer communications and run detailed ongoing analytics across seller activities on Amazon.
* As an expert in Amazon seller & business performance optimisation, Jonathan provides valuable tips to anyone aspiring to sell on or sell BETTER on Amazon.
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Aug 18, 2021
E92: Talking Omni-channel & Retail CX Tech w/ Danny Phillips, Omneo - At the Coalface Podcast - 19 August 2021
* Danny is the co-founder of Omneo
* Omneo is a SaaS retail Customer Experience (CX) platform: https://www.omneo.io
* Jason and Danny discuss how the modern CDP industry can be myopically focused on better marketing weaponry vs serving the customer better at every touchpoint
* Omneo changes the game for customer service and sales teams in that it focuses on surfacing customer data as and where the customer wants it, to aid in their shopping & buying journeys
* As an expert in retail customer focused CX, Danny inspires us all to be more customer centric instead of just paying lip service
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Aug 11, 2021
E91: Talking eCommerce Marketplace Performance Analytics w/ James Dihardjo, MerchantSpring - At the Coalface Podcast - 12 August 2021
* James is the co-founder and director of client services for MerchantSpring
* MerchantSpring is a SaaS eCommerce Marketplace Analytics and BI platform: https://merchantspring.io/
* Jason and James discuss how the marketplace space has evolved over the last few years
* Is Australia 'over marketplaced'??
* What does the future of marketplaces look like?
* How should merchants approach marketplace performance management?
* How can merchants manage their performance across multiple marketplaces in multiple regions?
* As an expert in marketplace management, analytics and performance, James provides super useful insights for anyone that already is or is considering eCommerce marketplace selling
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Aug 4, 2021
E90: Talking SMS Marketing for eCommerce w/ John Stuckey, MobileDigital - At the Coalface Podcast - 5 August 2021
* John is the co-owner (with his wife) of MobileDigital Australia.
* SNIPER is the their end to end SaaS SMS/MMS/Text Message marketing platform: https://snipermobile.com
* The data they share in terms of SMS customer stickiness, conversion, CLV and retention will astound you.
* John explains how SMS cuts through like no other digital marketing channel and why brands must consider this channel as part of their overall marketing mix.
* John also shares how and why marketers MUST treat SMS marketing very differently to all other channels for it to work.
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Jul 28, 2021
E89: Talking eCommerce Business Profitability w/ Jason Andrew, SBO Finanical - At the Coalface Podcast - 29 July 2021
* Jason Andrew is the founder of Brisbane based SBO Financial - https://sbo.financial
* He's also the author of 'Stark Naked Numbers' - a book that helps owners/leaders understand the numbers that drive their business to success
* Jason is a financial accountant by trade but is an expert financial business consultant more broadly
* In this episode Jason & Jason discuss why profits, not just revenue should be the focus of any eCommerce or omni-channel business
* Jason helps break down the key financial drivers that ensure the success of your business and busts the 'acquisition at all costs' myth that's so pervasive in eCommerce today
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Jul 21, 2021
E88: Talking B2B eCommerce Opportunities & Solutions w/ Fiona Norton, BigCommerce - At the Coalface Podcast - 22 July 2021
* Fiona Norton is the Product Marketing Manager at BigCommerce - https://www.bigcommerce.com
* Jason & Fiona discuss the special needs of both B2B merchants and customers
* They also discuss the release of the new BigCommerce B2B Edition, why BigCommerce built this Edition and what gaps they saw in the market for it
* Fiona shares some key B2B eCommerce market data that shows it's growing even faster than B2C eCommerce
* How do Merchants take advantage of this new B2B paradigm?
* Fiona also discusses the future of BigCommerce and what they see as 'game changing' opportunities for merchants in a 'post-covid' world
Another exciting episode you do not want to miss!
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Jul 14, 2021
E87: Talking Customer Experience Hijacking & Brand Protection w/ Kathleen Booth, Clean.io - At the Coalface Podcast - 15 July 2021
* Kathleen Booth is the CMO of Clean.io - https://www.clean.io
* Clean.io is an eCommerce customer experience and brand/margin protection platform
* Clean.io helps protect brands from the negative customer experience, margin and customer data impacts of browser based coupon and deal finder extensions like Honey, Coupert, Amazon Assistant, Pricescout, Offers.com and others
* Jason & Kathleen discuss why Clean.io was created and how these browser technologies work and why they are so destructive to brands and ultimately to customers themselves
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Jul 7, 2021
E86: Talking eCommerce Startup Tech Journeys w/ Nick Raushenbush, Shogun - At the Coalface Podcast - 8 July 2021
* Nick Raushenbush is the co-founder & COO of Shogun - https://getshogun.com
* Shogun is an eCommerce tech startup founded in 2015 and specialising in technology that helps eCommerce brands sell more.
* Their first product 'Page Builder' has been wildly successful and is used by over 20k merchants worldwide.
* Their latest product 'Shogun Front End' is an end to end headless front end solution.
* Shogun has received over $100m in investor funding to date with a valuation of almost $600m and heading towards unicorn valuation status.
* Nick sat down with Jason to discuss the eCommerce startup/tech journey and what's next for Shogun!
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Jun 30, 2021
E85: Talking eCommerce Personalisation w/ Jim Lofgren, Nosto - At the Coalface Podcast - 1 July 2021
* Jim is the CEO of Nosto, a popular SaaS based eCommerce personalisation platform - https://www.nosto.com
* Jim and Jason talk about the current and future state of personalisation, particularly in the omni-channel era.
* How do brands ensure 'surprise and delight' moments when 'hyper-personalisation' is in play?
* They also talk about Nosto's recent acquisition of the Stackla Social UGC (User Generated Content) platform and how Nosto is looking to leverage Stackla tech within Nosto to further enrich the customer experience and brand stickiness.
* Jim is currently based in Sweden and you can hear the birds chirping in the background as he speaks, which was a nice touch! :-)
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Jun 23, 2021
E84: Talking CLV, RFM, CAC and all things Customer w/ Juliana Jackson, Omniconvert - At the Coalface Podcast - 24 June 2021
Juliana Jackson is the Chief Growth Officer at Omniconvert - https://www.omniconvert.com/reveal
Omniconvert is a SaaS software company that offers their Explore, Reveal, Adapt and Survey platforms for 360deg actionable customer insights and predictive analytics. Their tools span the spectrum of both quantitative and qualitative data points to allow eCommerce and omni-channel merchants to market to and more importantly SERVE their customers better.
Juliana is a no-holds-barred straight talker so buckle up for some customer centric truth and f-bombs! :-)
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Jun 16, 2021
E83: Talking the future of Privacy, Customer Data and CDP‘s w/ Nick Hinsley, Lexer - At the Coalface Podcast - 17 June 2021
Nick is the VP of retail at Lexer - https://lexer.io
Lexer is a Customer Data Platform (CDP) vendor based in Melbourne Australia. As part of the wider eCommerce tech ecosystem, CDP's are rapidly gaining in popularity as the death of 3rd party cookies and new iOS privacy restrictions affect how merchants acquire new customers. This has led to a renewed focus on zero & first party customer data and customer retention as more sustainable ways to grow a business.
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Jun 9, 2021
E82: Talking eCommerce & Digital Transformation - Jason Guests on the Unbxd Podcast w/Karanvir Gupta - At the Coalface Podcast - 10 June 2021
In this fireside chat style episode, Jason is a guest on the Unbxd Vlog/Vodcast Series and the audio is posted here for your listening pleasure. The Unbxd team discusses the future of eCommerce with Jason to get his take.
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Jun 7, 2021
E81: Talking the future of eCommerce w/ Mike Angell, Carted - At the Coalface Podcast - 8 June 2021
Mike Angell is the co-founder of Carted - https://www.carted.com/
Mike has worked in digital and eCommerce for years. He and co-founder Holly Cardew are now planning to totally disrupt the eCommerce world with Carted, the world's first 'Universal Commerce API'.
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Jun 1, 2021
E80: Talking Customer Centricity, CX and CRO w/ Michael Laps, Yoghurt Digital - At the Coalface Podcast - 2 June 2021
Michael is the Co-Founder and Director of Yoghurt Digital based in Sydney - https://www.yoghurtdigital.com.au
Yoghurt specialises in Branding, User Experience Design/Research, Conversion Rate Optimisation and Digital Marketing. In this episode we discuss his world and how businesses can truly become more customer centric across all experiences and touch points.
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May 26, 2021
E79: Talking Opportunities & Obstacles for B2B eCommerce w/ Ofer Yourvexel, Pepperi - At the Coalface Podcast - 27 May 2021
Ofer is the founder and CEO of Pepperi - https://www.pepperi.com
Pepperi is a dedicated B2B commerce platform. Listen in as he and Jason discuss the all ins and outs of B2B commerce obstacles & opportunities!
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May 12, 2021
E78: Talking B2B Marketing Automation w/ Bhaskar Sarma - At the Coalface Podcast - 12 May 2021
Bhaskar is an email Marketing Automation expert and in this pod, we jam and discuss how B2B customer expectations have changed and how Marketing Automation can help!
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Apr 1, 2021
E77: If you’re not factoring in ‘Cost to Service’, your CLV will NEVER be accurate - At the Coalface Podcast - April 2nd, 2021
Why you MUST track and include ‘cost to service’ as part of your CLV calculations for them to be accurate.
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Feb 27, 2021
E76: What’s a CDP and why does your business need one? - At the Coalface Podcast - Feb 28th, 2021
In this episode we discuss what a CDP (Customer Data Platform) is, why you need one and how to pick the right one for your business!
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Jan 25, 2021
E75: Is it time for eCommerce site Bug Bounties? - At the Coalface Podcast - Jan 25th, 2021
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Jan 19, 2021
E74: Let's Talk About Click & Collect! The What, Why and How - At the Coalface Podcast - Jan 20th, 2021
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Dec 3, 2020
E73: 2020 eCommerce Year in Review + 2021 Preview - Jason guests on the NEW Grinteq Podcast - Dec 4th, 2020
Jason is the first guest on Episode 1 of the new Grinteq Podcast (check them out on YouTube) with amazing hosts Nick Kaeshko & 🍷 Valentin Kuznetcov! -
* 00:00 Let's start
* 08:49 E-commerce has taken off. How does this growth affect small, medium, large, enterprise-level businesses online?
* 19:07 Could the whole sudden surge in demand be something similar to a bubble?
* 23:31 The biometric e-commerce. What can we expect out of it in the next few years?
* 37:33 How does AR build a bridge between online and physical?
* 42:38 Is AI still overhyped and is it integrated into businesses completely?
* 52:25 Building an app using voice technology. Is it the nearest future?
* 1:01:30 Will mobile shopping take over e-commerce?
* 1:05:41 How would social media evolve in e-commerce over the next few years?
* 1:12:01 How do the US presidential election results affect the e-commerce industry around the globe as well as the US, which is one of the biggest markets?
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Nov 26, 2020
E72: Why 99% of Merchants DON'T Need Headless Commerce w/ Nihad Memić - At the Coalface Podcast - Nov 27, 2020
This episode was prompted by a controversial post Jason made on LinkedIn where he asserted that most merchants simply do not need a Headless Commerce solution and that it's just a popular buzzword for 2020.
Nihad holds much the same view, commented on the post and agreed to be on the pod to discuss this topic further with Jason and here we are.
Nihad is a Managing Partner at Woolman, the biggest Shopify Plus agency in Europe.
Thanks for your insights Nihad!
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Nov 11, 2020
E71: 3 Things to Look for in Your Next PIM Platform - At the Coalface Podcast - Nov 12, 2020
* Product Information Management (PIM) platforms are getting more and more attention as a critical part of a modern commerce stack.
* Brands are starting to realise the incredible volume and complexity of enriched product data required to feed optimized catalogs to the myriad sales and marketing channels available today.
* That’s where a Product Information Management (PIM) platform comes into play.
* In this episode we discuss 3 things you should be looking for in your next PIM platform!
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Oct 8, 2020
E70: Google Has Stopped Innovating Search - At the Coalface Podcast - Oct 9, 2020
Google dominated web search by building a better search engine.
But they’ve stopped innovating in the last few years as their monopoly status has eliminated the need to stay ahead of anyone else in the space.
Here’s what I think they should do... :-)
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Feb 3, 2020
E69: LinkedIn Connection Strategy & Tactics - At the Coalface Podcast - Feb 4, 2020
Ever wondered who you should be connecting with on LinkedIn?
In this episode Jason shares his top tips to help you identify your ideal LinkedIn connections!
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Jan 18, 2020
E68: Burning Bridges and Taking Names - At the Coalface Podcast - Jan 19, 2020
Be careful what you wish for. How you get your way matters much more than whether you get your way or not.
In this episode Jason shares two real life stories that show just how important relationships are in work and life.
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Jan 6, 2020
E67: Digital Commerce Trends to Watch in 2020 - At the Coalface Podcast - Jan 6, 2020
In this episode we cover off the top eCommerce, Omni-Channel and New Retail trends worth paying attention to in 2020. We discuss the needle moving challenges and opportunities retailers will face & embrace as we enter the new decade. Buckle up - this will be fun!
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Dec 30, 2019
E66: A.I. - Holy Grail or Hell on Earth - At the Coalface Podcast - Dec 30, 2019
I’ve been fortunate to be exposed to a lot of discussion about Artificial Intelligence (AI) over the last few years. I’m also pretty close to the technology due to the industry I work in.
However I’ve noticed some missing pieces to the AI discourse and I cover those and my thoughts in this episode.
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Dec 15, 2019
E65: The Dirty Little Secret of eCommerce Conferences and What To Do About It - At the Coalface Podcast - Dec 16, 2019
eCommerce Conferences are missing out on some of the top content and speakers available. Here’s why and how they can fix it - and why they should.
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Nov 13, 2019
E64: Your Values are Most Important When it's Hardest to Live Them - At the Coalface Podcast - Nov 13, 2019
Often times being a good human goes out the window when we’re under stress but it’s then than our values are most important. They should be the bedrock of who we are.
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Nov 5, 2019
E63: Creating More Personal Bandwidth - At the Coalface Podcast - Nov 5, 2019
We all understand internet bandwidth - but what about personal bandwidth?
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Oct 16, 2019
E62: What are the Threats to TikTok's Growth - At the Coalface Podcast - Oct 17, 2019
In this episode I cover off the what I consider to be the biggest threats to TikTok’s continued growth and popularity.
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Oct 13, 2019
E61: At the Coalface Podcast - It's Going to be Hard, and that's Ok - Oct 14, 2019
Our hardest challenges come before our biggest successes!
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Oct 11, 2019
E60: At the Coalface Reboot Episode - Oct 12, 2019
I discuss the new podcast format and my latest learnings. Going to get back into the podcast hard now!
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Mar 10, 2018
E59: Jason Greenwood - Online Retailer NZ Conference 2018 Panel Discussion - Marketplace Strategy
In this Podcast episode, Jason is speaking on a panel at the Online Retailer NZ Conference 2018.
This was held FRIDAY 9 MARCH | GRAND MILLENIUM, AUCKLAND, New Zealand.
This panel is all about Amazon and wider marketplace strategy for businesses. A lot of organisations are terrified of Amazon but with the right strategy you cannot only survive but thrive on Amazon and other marketplaces such as eBay, Catch Marketplace, TMall and TradeMe.
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Aug 11, 2017
E58: The Sexy Side of ERP Software
In this episode, we cover how to select the right ERP and how ERP plays a crucial role in both digital transformation and omnichannel commerce. ERP is heartbeat of medium/large scale enterprises and it's a make or break decision for many organisations. | Jason brings his many years of experience with commerce systems to the discussion and helps set you up to make the best choice for your business. | # TIMESTAMPS | 0:45 - Jason's Back & The Morning Hustle! | 2:20 - What is ERP & why is it so important? | 4:50 - The Power of ERP + CRM | 5:35 - BIG names in ERP | 7:00 - What should you look for in an ERP System? | 8:15 - SaaS/Cloud ERP & NetSuite | 13:35 - Jcurve | 15:30 - Technology Search and Select/Vetting - the power of partnership |
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May 17, 2017
E57: Digital Transformation Series | Selecting the Right Email Platform
In this episode in the Digital Transformation mini-series, Jason discusses the pro's and cons of various omni-channel email marketing, eDM and marketing automation platforms. He also explains how these should fit within the wider context of your commerce and omni-channel stack. # TIMESTAMPS 1:00 - eDM Defined 3:05 - MailChimp 3:40 - Segmentation 7:30 - Advanced Enterprise eDM & Marketing Automation Platforms 8:35 - eDM Platform Integrations 9:40 - Email ROI # LINKS Music: https://soundcloud.com/ybmuzik/the-feast
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May 13, 2017
E56: Digital Transformation Series | How to Select the Right POS System
This is episode 2 in the Digital Transformation Mini-Series of At the Coalface. In this episode, we talk POS (Point of Sale) systems and how to select the right one for your business. We also cover the gotchas and key considerations relating to POS within the broader context of business wide digital transformation. Enjoy! |
# TIMESTAMPS |
1:20 - POS - what's that? | 3:40 - Key POS Selection Criteria - Integration Capability | 7:30 - The POS Experience - Payment Systems etc. | 8:35 - POS Systems and Loyalty/Rewards Platforms | 9:35 - Rewards/Loyalty - Online vs Offline | 12:40 - Cloud First POS |
# LINKS | Music: https://soundcloud.com/ybmuzik/hip-hop-beats-instrumental-mos
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May 4, 2017
E55: How to Kick off a Successful Digital Transformation Journey
In this episode Jason gets into the specifics of how to start down a path of digital transformation. From assessing existing systems & processes, to stakeholder interviews and technology search and select, Jason dives deep into how to set yourself up for success.| # TIMESTAMPS| 1:40 - The Goals of Digital Transformation| 3:10 - Existing Systems Assessment| 5:00 - Stakeholder Interviews| 6:50 - Automation & the Red Flag of Paper| 8:50 - Can We Optimise?| 10:00 - Constant Improvement & the Journey
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Mar 5, 2017
E54: Dynamic Pricing & eCommerce
# THIS EPISODE | Always wondered how the big boys like Amazon ensure their prices are always competitive? | In this episode, Jason discusses the future of eCommerce pricing models and technology: dynamic pricing. This allows eCommerce businesses to adapt in near real time to market volatility to ensure they remain competitive from a pricing perspective. This allows them to maximise profits without over, or under discounting. |
# TIMESTAMPS | 2:00 - Automated Pricing Optimisation | 4:30 - Rule Based Pricing | 6:20 - The Technology Behind Pricing Intelligence | 8:00 - Automated Pricing Updates | 10:00 - The Importance of Integration | 10:50 - Next Level Customer Specific Pricing | 12:20 - Market Dynamics & Excess Discounting | 13:10 - Price Split Testing | 14:00 - Brand Differentiation & Discounting |
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Feb 23, 2017
E53: LinkedIn - Beyond the Online CV
Want to get more out of LinkedIn? Of coure you do! If you want to become a LinkedIn power user this episode is for you.
----------------------------- # TIMESTAMPS 2:30 - Platform Basics | 3:30 - Connecting on LinkedIn | 4:35 - Missing Out | 7:05 - Brand Pages | 8:55 - Evergreen Content | 10:00 - Profile Use/Editing | 11:20 - LinkedIn Recommendations | 14:30 - 'Who's Viewed My Profile' |
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Feb 1, 2017
E52: Why & How You MUST Do Live Streaming in 2017
Live Streaming started to take off in 2016. For 2017 expect it to be where your audience spends a lot of its time consuming content. Live is raw and authentic. It doesn't require post production and for those capable of it, it sets your content apart from the highly polished content being spread across social media. In short - live content stands out better among all the social media noise. The upshot is the major platforms favour this content in terms of organic reach too. Win-win! In this episode we discuss the major live streaming platforms and how you can leverage them to build your brand and audience. # TIMESTAMPS 1:45 - THE year of Live Streaming 2:55 - Twitter/Periscope 6:10 - YouTube Live 7:40 - 3rd Party YouTube Live Apps 9:00 - Benefits of Live Streaming 9:55 - Instagram Live 13:40 - Facebook Live 16:45 - 'Fake' Live Streams via Facebook API 18:55 - Live Streaming and Copyrighted Content Grey Area 20:30 - Live Streaming and Reach
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Jan 26, 2017
E51: Magento Trailblazer Award Winner Peter Ratcliffe Stops By
In this episode we have Peter Ratcliffe on the show. Peter is a longstanding digital expert and Head of Digital for Retail Apparel Group in Australia. He manages omni-channel operations for RAG and offers his advice on how to organise digital teams and drive digital transformation within organisations. Peter won the Trailblazer award from Magento at Magento Live in late 2016 in recognition of his contribution to eCommerce innovation & leadership. # TIMESTAMPS 1:20 - Background in IT 3:00 - Digital Teams 5:00 - Digital Skillsets 8:35 - Who Owns the Data? 10:25 - Importance of Business Skills 11:50 - Advice for Young Guns of Digital 14:40 - Practical Skills 17:00 - Merchant Side Experience 20:00 - A Passion for Fashion 23:30 - Magento Trailblazer 26:30 - Magento 2 & Large Scale Project Management 31:00 - Selecting the Right Technology & Partners 40:10 - Who Stands Out? 44:00 - Change Management & The C Suite 46:00 - Staying on the Cutting Edge 49:35 - Gray Hairs vs Young Guns 55:20 - Goa…
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Jan 20, 2017
At the Coalface Episode 50: 250M Invested in Magento - What Does it Mean?
In this episode we discuss the recent investment of 250M dollars made in Magento by a Chinese venture capital fund. What does this mean for you if you run Magento now or are considering it? What does this mean for the eCommerce ecosystem in general and what will Magento use the funds for? These and other questions answered in episode 50 of At the Coalface. # TIMESTAMPS 2:35 - Drinking the Kool-Aid 3:40 - eComm Platforms and the Ecosystem 5:20 - The Great Firewall of China 6:30 - Self Hosted and Localisation 7:30 - Marketplaces & Opportunity 8:05 - Commercial Savvy & Connections in China 8:30 - Benefits to Magento Merchants
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Jan 13, 2017
At the Coalface Episode 49: Surviving the B2B to B2C Business Transition
In this episode Jason walks through the challenges and opportunities of making the jump from B2B to B2C. Many B2B business see the margins of retail as easy pickings but all is not as it seems... Whether you're a B2B business looking to go B2C or a reseller concerned about competition from your suppliers, this episode will help you understand what's coming and prepare for it.
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Jan 4, 2017
At the Coalface Episode 48: How to Quickly & Easily Create Your Own Podcast - Step by Step
In this episode Jason walks you through the process of creating your own Podcast! He covers off the latest tools and tips to get you up and running FAST. It's the recent experiences setting up the At the Coalface Podcast that Jason draws from for this episode. # TIMESTAMPS 1:00 - Plans for 2017 1:40 - Change to At the Coalface 3:15 - Facebook Live Video on Podcasts 4:50 - Preparing Content 6:10 - Podcast Hosting 8:22 - MP3 File Conversion 9:10 - Meta Tagging Your Files 13:05 - Lodging the Podcast with iTunes 13:50 - Other Podcast Directories
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Dec 29, 2016
At the Coalface Episode 47: Baymard Institute CEO Christian Holst Talks Web Usability & UI/UX
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Dec 28, 2016
At the Coalface Episode 46: JUSTIN DRY FROM VINOMOFO INTERVIEW - UNCUT AND OFF THE CHAIN!
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Dec 28, 2016
At the Coalface Episode 45: Why 'Heart' is at the Centre of CRM Projects
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Dec 28, 2016
At the Coalface Episode 44: How and Why You Should Enable Credit Card Pre-Auth On Your Website
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Dec 28, 2016
At the Coalface Episode 43: Creating Opportunities to Create Great Content
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Dec 28, 2016
At the Coalface Episode 42: Recap - Magento Live Sydney 2016
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Dec 28, 2016
At the Coalface Episode 41: Success Factors - How to Think Like a Comedian
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Dec 28, 2016
At the Coalface Episode 40: 3 Crucial Skills To Become A Digital Rockstar
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Dec 28, 2016
At the Coalface Episode 39: How to Use Facebook to Promote Your Sports Club
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Dec 28, 2016
At the Coalface Episode 38: The Bottom Up vs. Top Down Approach to Digital Transformation
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Dec 28, 2016
At the Coalface Episode 37: How to Use Messaging Apps to BOOST Business Efficiency
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Dec 28, 2016
At the Coalface Episode 36: The Importance of Marketplaces to Your Omni-Channel Strategy
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Dec 28, 2016
At the Coalface Episode 35: How to Build the Business Case for Your Digital Project
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Dec 28, 2016
At the Coalface Episode 34: The State of Digital in Auckland, New Zealand
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Dec 28, 2016
At the Coalface Episode 33: The Power of the Atlassian Stack - Jira, Confluence, Bitbucket
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Dec 28, 2016
At the Coalface Episode 32: The Intersection of Digital Marketing Automation and Loyalty Programs
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Dec 28, 2016
At the Coalface Episode 31: Occams Razor & The Power of Simplicity
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