The BHPH Morning Show
Jim & Michelle Rhoads
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Join Jim and Michelle as they discuss the news of the day in the Buy Here Pay Here (Subprime Auto Finance) world. Decades of experience in the industry create a rich conversation about what matters most to dealers across the US. Aired live M,W & F #BHPH, #Subprime, #Auto
Available episodes
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Oldest first
14 hours ago
Collections Recap for May: From Delivery to Final Payment
Our theme for May has been collections. In this episode we recap all the topics for the month. Plus, we'll share a few new ones in hopes of more success - both dealers and customers. Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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3 days ago
Guest Brent Carmichael on Collections & the Past, Present & Future of BHPH
An increasing number of dealers are feeling pressure as a result of the financial struggles of their customers. Post-refund-season delinquencies are on the rise. Could faltering portfolios lead to a shakeout of sorts? If so, what are some keys to riding out any would-be storm and prospering in the months and years to come? Brent Carmichael joins our Friday conversation about the current climate and the opportunities that may abound for well-positioned dealers. Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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3 days ago
BHPH Collections: Why All the Friction and Drama, Y'all?
Across the Buy Here Pay Here industry, we see far too much frustration and hostility. And in BHPH collections departments, morale is low and turnover is high. Why?! Where is the rub??? Join this White Hat Wednesday to hear ways to squelch some of the static. Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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6 days ago
Is the Collections Department REALLY Performing Well??? The Top 2 Ways to Know
Many dealers struggle to know which numbers to watch when it comes to collections performance. Delinquency and recency don't tell the whole story. Today, we'll give you the best 2 numbers to watch for both near-term and longer-term results. We'll also discuss how the company's overall approach or collections philosophy has an impact on "conversion rate" and even the rate of employee turnover. Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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May 20, 2023
Maggie Pugesek Talks About How to Make More Effective Collections Calls
Want your #bhph collectors to be more effective on the phone??? Tune in to this Friday episode for pro tips from expert trainer Maggie Pugesek (C&M Coaching). Learn the best ways to connect and collect! Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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May 18, 2023
White Hat Weds: Why Do Some BHPH Customers Lie (and Hide)?
Let’s look back on two Facebook polls pertaining to “customer honesty” and break down some of the reasons that customers sometimes choose to lie to BHPH collectors. Of course, we’ll offer some tips on how to improve both communication and honesty. And what is the “KLT Factor?” Tune in LIVE at 11am EDT to find out! Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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May 16, 2023
Collections Continues: When Is the Right Time to Order the Repo???
How can we know when it is time to pull the trigger on a repo? Beyond the legal requirements, what is an appropriate practice in this area? Join the broadcast LIVE at 11am EDT to hear how dealers can know with certainty that the end of the line has been reached. Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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May 16, 2023
Guest Bill Elizondo Joins to Share Ways Dealers Can “Save More BHPH Repos”
NIADA Senior 20-group moderator and seasoned trainer Bill Elizondo joins to discuss ways that dealers can prevent more accounts from landing on the repo list. We’ll also examine the costs associated with acquiring (and losing) BHPH customers. Join the BHPH Morning Show LIVE every MW&F at 11am EDT! Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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May 11, 2023
White Hat Weds: In BHPH Collections, Is Kindness a Sign of Weakness?
Most have heard the expression “You can catch more flies with honey.” But is it true??? Doesn’t being “kind” just lead to customers expecting more and taking advantage? In this White Hat Wednesday episode, we’ll break down the pros and cons of approaching customers with a helpful attitude with our special guest, Dealer, Jonathan Jauregui. Plus, we’ll offer some bend-without-breaking suggestions that can translate to long-term success! Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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May 9, 2023
Tone-setting in Collections - Early Accountability With BHPH Payments
Previously, we’ve suggested adopting a "friendly but firm" approach to collections. In this episode, we’ll talk through ways to handle first-time defaults or requests for arrangements. Tune in to learn how setting the early tone can lead to a long and successful relationship with the customer. Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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May 8, 2023
NIADA Check-in: Meet New CEO Jeff Martin
Jeff Martin first appeared on the BHPH Morning Show in 2022, then as TxIADA’s Executive Director. Now, he returns as the CEO of the National Independent Auto Dealer’s Association. The June convention will certainly be among the topics. Join the Friday broadcast live at 11am EDT to ask your questions of NIADA’s new Chief. Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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May 8, 2023
BHPH Collections - Taking Away the “Ignorance Factor”
Ever wonder if you and/or your BHPH collections department could have done more to avoid a repo and save a customer? If so, you wouldn’t be alone! Tune in to this White Hat Wednesday broadcast to learn the best way to communicate expectations and solutions to account holders. The result will be more happy customers and collectors. Your repo agent, on the other hand, might want to find a second job! Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institu…
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May 2, 2023
11 Collections Topics in May: #1 - Setting Up Customers for Success
Before handing a new BHPH buyer the keys to their financed vehicle, there are LOTS of things that can be done to set the customer up for long-term success in the collections department. In this first episode in May, we’ll review our “pre-collections” list before moving into the account management side for the rest of the month. Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Apr 28, 2023
Jimmy Rambo (Spartan Financial) Explains the Importance of Collateral Recovery Rate (CRR)
Collateral Recovery Rate (CRR) is a number that just about everyone in BHPH looks to as a measure of portfolio yield/performance. Lenders use it. Bulk buyers likely factor it into their bid. Jimmy Rambo, Senior Manager of Asset-based Lending with Spartan Financial Partners walks us through the formula. Good episode to catch on video! Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Apr 28, 2023
BHPH Underwriting - Guest (Atty) Steve Levine Explains How to Be Both Compliant AND Flexible
Is Buy Here Pay Here underwriting in the crosshairs of federal or state regulators? If so, how can dealers continue to provide unconventional finance solutions for consumers in need without stepping out of bounds? Steve Levine, longtime attorney with Ignite Consulting Partners joins LIVE with the answers. Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Apr 25, 2023
Stresses of Today's BHPH Dealer: Who Survives and Who Dives?
The economy is faltering. Costs are running high for inventory, groceries, and capital. In times of stress, some BHPH dealers will thrive while others take a dive. What actions can dealers take now to be among the winners in this time of incredible opportunity? Join us LIVE at 11am EDT to find out! Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Apr 22, 2023
Part 4: Jim's BHPH "Volume Formula" - Measuring the Potentially High Cost of Low Volume
In this episode, we take the same cash flow and profit model that we’ve been working with in recent broadcasts to look at scenarios with low volume. Lower volume means fewer dollars required to fund contracts but what about the overall requirements for capitalization? Listen in to find out! Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Apr 20, 2023
BHPH Customer Success Stories: 30-yr PA Dealer Tommy Brandis Joins
Tommy Brandis, creator of the private Facebook group “BHPH Success” and longtime PA dealer joins to tell some fun stories about his many customers across 30 years in Buy Here Pay Here. We’ll discuss the way that poor customers are perceived - right or wrong - in the BHPH credit segment. Marketing and story-telling expert Dave Murray, will participate as well. Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Apr 18, 2023
First 5 Years of BHPH Cash Flow vs Profits
In today’s episode, we continue on the topic of capitalizing and reaching positive cash flow in a Buy Here Pay Here operation. This time, we’ll take a look at the PROFIT and CASH year over year for the first 5 years. Tune in at 11 EDT! You just might be surprised … Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Apr 15, 2023
Part 2: How Much Cash Does It REALLY Take To Start In Buy Here Pay Here?
There are lots of off-the-cuff opinions on how much capital is required to start a BHPH operation. There are even more factors to consider. (volume, overhead absorbed elsewhere, owner's compensation, etc, etc). Plus, it is important to differentiate between personal funds required versus external/investment capital. In this follow-up episode, we'll use the same cash flow scenario to dig deeper into the numbers. Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the B…
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Apr 12, 2023
Customer Accountability: Long-term Success By Being "Friendly But Firm"
On this White Hat Wednesday, we'll be offering ways to hold customers accountable - with a smile! In particular, we'll share some best practices for getting customers to step up and "do their part" in maintaining a workable balance in what is expected to be a long business relationship. Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Apr 10, 2023
How To Forecast Cash Flow and Profit in Your BHPH Operation
[Note: this particular episode may better viewed on video since screenshares were referenced throughout. See instructions below on where to find video versions.]
Episode Description:
Projecting capital requirements for a Buy Here Pay Here operation can be challenging. In this episode, we'll share how we've been doing it for more than 15 years. Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Apr 7, 2023
VP of Dealer Dev Jeremy Beck Joins for the (April) Monthly NIADA Update
It's the first Friday of the month! Time for another NIADA update with Jeremy Beck. We'll be getting the latest on the June conference. Plus, we have some fun "get to know Jeremy" questions lined up ... Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Apr 5, 2023
Struggling to Carry Out 2023 Ideas or Plans? Let's Talk Implementation Tips!
Having difficulty putting ideas in place permanently? If so, you are definitely not alone. As we enter the second quarter of the year, it's a good time to reflect on any 2023 resolutions. We'll use our time in this Monday's episode to offer some suggestions for following through on the things that matter most!
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Apr 5, 2023
Recap of (March 30th) Livestream Event on BHPH Nation TV: "Your BHPH Path to Security & Freedom"
Join us as we share our thoughts on yesterday's all-day LIVE event on BHPH Nation TV and favorite moments including comments from folks like Brent Carmichael, Jeff Watson, Steve Taylor, Chuck Bonanno, Gordon Tormohlen, David Brotherton, Bill Elizondo, Ben Goodman, Steve Burke, Paxton Wright, Tim Lawrence, Stanton Brown, Jimmy Rambo, Hugo Sanchez, Amanda Sanchez, Scott Shamrell and several "front row" BHPH dealers.
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Apr 5, 2023
White Hat Wednesday: Guest Jakub Klementowski Describes His Journey Into BHPH
We love his story and we know you will too! It's an American success story built on desire and hard work.
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Apr 5, 2023
Introducing "Dealer Action Committees" - Transparent Action on Behalf of BHPH Dealers
The time has come. We're calling for action on behalf of Buy Here Pay Here dealers! We're kicking off LIVE and VIRTUAL public forums with a singular focus - problem solving. Tune in at 11 EDT to find out what we're taking on first!
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Apr 5, 2023
Strength In Numbers..... To Fix The Broken $hit!
Some might say "Yes, that definitely is a problem. Hopefully someone (else) will come along and fix that." That someone is you! And us! In BHPH, many of us have grown accustomed to getting by with imperfect solutions. Will dealers and colleagues rally to make progress??? Let's find out!
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Apr 5, 2023
Guest Chuck Bonanno: New FIADA Executive Director & Longtime #BHPH Expert
Our distinguished guest is Chuck Bonanno, who was recently named Executive Director of the Florida Independent Auto Dealers Association (FIADA). We'll talk about their Association's road ahead. Plus, we'll take the opportunity to ask the well-traveled consultant to share his perspective on many of the things #BHPH dealers are facing.
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Mar 22, 2023
The Story of (Grandpa) Pablo Trujillo: One Source of "White Hat Way" Inspiration
White Hat Way is about principles. In our case, it's also our driving purpose! In this episode, Jim tells the story of his white-hat-wearing grandfather, Pablo Trujillo. To really understand the passion behind White Hat Way, it will help to know about the influences and role models that played a part in shaping the commitment to bring principled education to the Buy Here Pay Here industry. Tune in to hear about the man who embodied all the White Hat adjectives. Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please…
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Mar 20, 2023
The BHPH Dealer Files: Paradigm Shift (From Retail or Franchise Auto)
Hear the true story of one dealer who struggled to fully grasp just how different Buy Here Pay Here would be from the used car retail business he knew well. Despite our best efforts, his team was not successful in putting aside the "retail mentality" that was so ingrained. We hope that by telling their story anonymously, others can avoid paying a similar price. Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Mar 20, 2023
Keys To Sourcing Early Buy Here Pay Here Funding with Karen Kane Barnett
Our friend and yours, Karen Kane Barnett, joins Friday to talk capital, especially early-stage money. As a well-traveled funding specialist, she can share how dealers can best gain access to hard-to-find dollars. She also knows the industry well so bring your questions and tune in at 11 EDT! Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Mar 15, 2023
White Hat Weds: From Horrified to Happy (the Rest of the Real Estate Story)
We'll use our recent real-world shopping experience to speak to customer service and how to convert more shoppers to buyers. In particular, we will discuss how the early interaction impacts the customers, employees and dealer-owners in Buy Here Pay Here. Our Dave Murray joins again to hear the "rest of the story."
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Mar 14, 2023
The Most Valuable Thing in Your BHPH Business? Could That Be Changing?
Many in Buy Here Pay Here will say that the most valuable thing in their business is their portfolio of contracts. For most, that is definitely the largest. But, with good planning, we are aware of two more things that could prove to be worth more! Our COO, Dave Murray, brings his knowledge to this important topic. Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Mar 12, 2023
I Love My BHPH Business, But What If I Ever Want or Need to Get Out?
Check out this story! Steve Taylor, Director of Acquisitions for America's Car-Mart and Jim discuss how their common interest in "blue sky" in Buy Here Pay Here goes back to at least 2019. Mr. Taylor talks about how he came to be a "former dealer' himself. Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Mar 12, 2023
Qualified or Disqualified in BHPH? Who Decides? And When?
Is your BHPH sales process costing you deals? Could salespeople be "brooming" potential buyers without your knowledge? Join us at 11 EST as we talk about ways to make your process more inclusive to boost sales volume! Find the BHPH Morning Show on Video Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Mar 6, 2023
Reinsuring a Warranty or Service Contract? How Long? Which One? Both?
Reinsurance agent/advisor George Spatt (FL) joins to help sort out the difference between warranties and service contracts. We'll discuss the factors that influence the decision for dealers. Plus, we'll ask this seasoned pro to share his observations regarding the recent events with the big automotive and BHPH groups. Find the BHPH Morning Show right here on YouTube every Mon, Wed, & Fri at 11am eastern where Jim and Michelle Rhoads talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right on the videos. Looking for AUDIO on the go??? Simply search BHPH Morning Show on your favorite podcast platforms including Apple, Spotify, iHeart Radio, and Google.
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Mar 5, 2023
NIADA Monthly Update with Jeremy Beck - March 2023
Join us for our monthly visit with Jeremy Beck, NIADA's VP of Dealer Development to hear all about what is happening at our industry's national headquarters. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Mar 1, 2023
Cash Chasm ... Where's the (Early-stage) Money for BHPH Dealers??? Hear One Dealer's Story
We often work with dealers who are seeking BHPH funding solutions, especially early in their business life, Demand for Buy Here Pay Here capital is not new. In this episode, we'll explore the reasons that those new to in-house financing struggle to find suitable funding. Longtime CFO, entrepreneur and early-stage dealer Brent Davis (FL) joins us to share his own observations in navigating the capital chasm. BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute…
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Feb 27, 2023
Absenteeism ... Can It Ever Work in Buy Here Pay Here?
Exit and succession planning expert Mark Burkholder joins along with Brent Carmichael, consultant and 20-group moderator with NCM. We'll ask these seasoned pros about absentee owner success stories in BHPH. Plus, we'll talk about how to make a BHPH operation continue to produce income well into retirement years. Where to Find the Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Feb 24, 2023
Why (Some) Dealers Fail in Buy Here Pay Here
What are some of the most common causes of failure (or struggles) in Buy Here Pay Here? In this episode we'll recap some of the lessons shared by Brent Carmichael of NCM Associates in last year's guest appearance on the "Tote the Note" podcast. Learning from the mistakes of others is the best way to avoid ending up in the same spot! Where to Find the Video Version
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel on YouTube. Also, please add your comments or questions right here in the BHPH Institute.
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Feb 22, 2023
White Hat Weds: The Cost of Taking a Repo (& Default) Personally
It is known that a big part of collections is enforcement. It may even be essential in retraining consumers with poor credit. But when collectors and supervisors and decision-makers allow defaults to become personal, the business can suffer in ways that could be avoided. In this episode, we'll discuss some of the common hard and soft costs. Where to Find the BHPH Morning Show (on Video)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Feb 22, 2023
The Buy Here Pay Here Experience Through the Eyes of the Customer
What is the experience these days of the customer who falls off the 'credit merry-go-round?" What can be done as dealer-creditors to improve that experience and customer success? In this episode, we'll talk through the stages of the interaction with BHPH dealerships: shopping, buying, and account management. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Feb 17, 2023
Lessons from BHPH Mergers & Acquisitions with Paxton Wright
Who better than Paxton Wright to talk about some of the important questions in Buy Here Pay Here??? We’re looking forward to asking the Managing Partner at Primalend Capital Partners and former 20-group moderator how dealers can make their business more profitable, fundable, and valuable. With Primalend being on the short list of M&A advisors, Paxton can share some observations about what buyers look for from sellers when it comes to mergers and acquisition. We’ll find out how that info can help any and all BHPH operators. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octan…
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Feb 17, 2023
Who Benefits From Healthy Competition? Guest Jared Halsted Joins on White Hat Weds
Android vs iPhone ... the all-in-good-fun debate continues! Arizona dealer and NIADA Board member joins as we discuss how the lessons of that competition example can be applied to our industry of Buy Here Pay Here.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Feb 13, 2023
Key Ingredients For Scaling Your BHPH Operation
What is "economy of scale?" And does multi-location growth even make sense for every BHPH dealer? Tune in LIVE Monday at 11 EST to hear from longtime 20-group moderator and consultant Chuck Bonanno as we talk about what is required to scale a Buy Here Pay Here operation or just create more single-location volume. Where to Find the BHPH Morning Show
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Feb 10, 2023
CPI & GAP - Tim & Taylor Byrd Explain How They Benefit The Customer And BHPH Dealer
We're bringing many years of reinsurance experience to the microphones on Friday! Father and son team Tim and Taylor Byrd (Dealer RE in NC) join to explain about how CPI and GAP insurance work. We'll ask them to take us through the process and the math. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Feb 8, 2023
White Hat Wednesday: DOC Fees ... What's the Point?
On the heels of news about 6-figure dealer fines, we'll discuss this add-on being targeted by some regulators. What are the pros and cons? And is the extra profit worth a fight? Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Feb 8, 2023
Friends & Family Investment in BHPH ... Does It Make Sense for "Uncle Larry?"
We've seen it many times. In fact, we like to see it! When properly structured, private investment in Buy Here Pay Here can be a win for all involved. In this episode, we'll talk about that PROPER STRUCTURE ... Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Feb 3, 2023
Jeremy Beck, VP of Dealer Dev, Joins with the NIADA Monthly Update
Join us for our monthly NIADA check-in with the VP of Dealer Development, Jeremy Beck, as he keeps us up to date on everything that is happening at NIADA, including the recent 20-group merger with Dealer Performance Groups (DPG). About the BHPH Morning Show
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Feb 3, 2023
White Hat Wednesday: "Trust Me, I'm a Used Car Salesperson"
The stigma around used car salespeople has probably been around since the first used car was offered up for sale. Arguably, it may be even worse in our industry of Buy Here Pay Here. Doesn't trust have to be earned? If so, does earning that trust translate into more sales? Join this White Hat Wednesday conversation ... About the BHPH Morning Show
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Feb 3, 2023
DPG Merges with NIADA 20-Groups! Scott Allen (NIADA) and Rob Fox (DPG) Join at 11am EST to Discuss
BREAKING NEWS!!! Word broke across social media this weekend about the "merging of 20-groups" between Dealer Performance Groups (DPG) and the National Independent Auto Dealers Association (NIADA). NIADA Board President and Texas BHPH Dealer Scott Allen joins us live Monday morning to explain how the merger developed and what it means for BHPH dealers, 20-groups, and the industry overall. Rob Fox with DPG also joins to recap the announcement. About the BHPH Morning Show
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questi…
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Jan 27, 2023
Bill Elizondo Joins to Talk BHPH, LHPH and Whatever Else Comes Up!
Bill Elizondo, 20-group moderator and consultant for NIADA, joins Monday to talk about all the stuff happening in the subprime auto sector. It seems likely that things like cardboard effigies, smoked cocktails and cowboy hats will end up being part of this start-the-week conversation.
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Jan 27, 2023
Gordon "Gordy" Tormohlen, NIADA President-Elect, Joins for White Hat Wednesday
Our longtime friend and Illinois BHPH dealer, Gordy Tormohlen, joins for another White Hat Wednesday conversation. As a current Board member and NIADA President-Elect, he'll share the latest info on NIADA's initiatives.
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Jan 27, 2023
Introducing "The BHPH Dealer Files" - Anonymous Real Life Stories
Fun new topic! Actual dealer events and scenarios from our work in the trenches. ** NAMES AND PLACES WITHHELD FOR ANONYMITY ** We're telling their stories in hopes of helping others who might find themselves in the same boat. Tune in Friday to hear the tale of "Dealer T."
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Jan 21, 2023
Let's Talk Shop! No, Literally, Let's Talk BHPH Service Departments
In this Friday episode, we're talking shop ... in the literal sense. We'll discuss service departments in Buy Here Pay Here, Florida dealer Rich Pratt joins to share his growth story and the challenges he has faced along the way when it comes to reconditioning incoming inventory AND supporting customers after the sale. He has also seen the recently-released Tote the Note Podcast episode with Brent Carmichael (NCM Associates) called "Hardest Questions in BHPH: Should I Have a BHPH Service Department?" We'll get his take on those ideas as well.
Where to Find the BHPH Morning Show (including video)
Join the chat LIVE on YouTube, Linked or your favorite BHPH group on Facebook! Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We…
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Jan 18, 2023
White Hat Weds: In BHPH, Should We Only Finance the "Good Ones?"
How do we know which customers are the "good ones?" In this compliance-heavy environment, how do Buy Here Pay Here dealers make that call? In this White Hat Wednesday episode, we'll dig up an old Facebook poll. We'll tie those results to a conversation we had with a dealer last week at the Florida convention.
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Jan 18, 2023
Lower Down Payments = More Sales = More (Long-term) Cash Flow???
This will be a fun topic! Does reducing down payment lead to more sales? If so, does the lower down payment translate to a higher rate of charge-offs? And will creating more "lower down" sales lead to more positive cash flow in the long run? Let's run numbers today and focus on some facts ...
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Jan 16, 2023
In a BHPH Operation, What Is the Difference Between Good Debt and Bad Debt?
In light of recent conversations with both dealers and capital providers, we'll chat today about external funding and debt in Buy Here Pay Here? In particular, we'll discuss how external money may or may not affect business models, deal structure and volume. Plus, we'll examine attitudes about business debt funding options.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Jan 16, 2023
What, If Anything, Does the CFPB's Suit Against CAC Mean to Main Street BHPH Dealers?
Tyler Simmons (TX) and John DeFilippo (PA) join us as we read the tea leaves together. Is there anything in the language that can help the typical Buy Here Pay Here dealer stay out of the regulatory crosshairs? Tune in at the new time (11am EST) to be a part of the LIVE conversation.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Jan 16, 2023
Moving Beyond "Tribal Knowledge" to Create BHPH Enterprise Value in 2023
Many BHPH businesses are vulnerable to the damage done by unexpected changes, including the loss of key team members. Moving beyond tribal knowledge is an important step in positioning your Buy Here Pay Here dealership to be more sustainable and valuable. Plus, you can enjoy all the benefits from implementing the necessary systems.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Jan 16, 2023
The NIADA Monthly Update with Jeremy Beck (Plus Interim CEO Melanie Wilson Joins)
Join us for our monthly NIADA check-in with the VP of Dealer Development, Jeremy Beck, as he keeps us up to date on everything that is happening at NIADA. The Association's new CEO Melanie Wilson also joins to talk about their direction in 2023!
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Jan 15, 2023
White Hat Weds: What Is Your Company's Identity? Is the Brand Clear?
How do you get your customers to Buy Here, Pay Here and STAY HERE??? Let's talk about how to establish "white hat" brand clarity. What exactly is a "brand" and how does it fit into your marketing strategy? Join us to hear ways to create the kind of brand awareness that draws in new customers and keeps them! Our PA dealer friend Nik Dumin joins to share how he has successfully created brand awareness and connected to his community. Oh, and his sales are up!
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right her…
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Jan 15, 2023
Let's Talk 2023! Dave Murray Joins to Run Through What Lies Ahead for BHPH Nation TV
Our COO, Dave Murray, is a former news director. He's played a huge role in the our launch and development of BHPH Nation TV. He joins on this first live broadcast of the Morning Show of 2023 to discuss what dealers can expect in the way of webinars, master classes and livestream events in the coming year.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Jan 15, 2023
BHPH Morning Show's 100th Episode with Lots of Guests [EDITED/SPLICED]
What a fun way to observe the 100th episode of the BHPH Morning Show! And on the last episode of 2022, no less! So many distinguished guests "stopped in" to say hello including our own Dave Murray and Anamaria Beck. Brent Carmichael (NCM Associates), Bret Buike (Buckeye), Tim Lawrence (LHPH Capital), Emily DelTufo (PayNearMe) and Amanda Sanchez (Butler-Sanchez CPAs) were among our vendor friends who popped in. Current dealers and NIADA brass Scott Allen, Gordy Tormohlen and Jared Halsted were there too! Ben Goodman (NIADA 20-group Moderator) couldn't make it so Bill Elizondo (NIADA 20-group Moderator) re-introduced the now-famous #bennyonastick. Then, we surprised Bill with our own "stick figure". Don't miss the reveal of #billonadrill near the end. Thanks also to dealers Tommy Brandis, Russell Moore and Jonathan Jauregui for making time to join.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads al…
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Jan 15, 2023
White Hat Weds: How to Unify Our BHPH Industry in 2023!!!
Who doesn't want unity in BHPH??? Michelle and I make an important public pledge and invite others to join us in unifying BHPH, starting with education! Join us on White Hat Wednesday to hear solutions that will benefit all involved.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Dec 26, 2022
Starting the New Year Right ... Here's Your 2022 Closing Checklist
It's time to wrap up 2022. We'll run through a list of things to button up at year-end to position your BHPH operation for greater success in '23. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Dec 24, 2022
BHPH Industry Expert Chuck Bonanno Joins LIVE!
When someone with Chuck Bonanno's experience joins, we have to ask about industry perspective - what's different and what's the same. As a current BHPH 20-group moderator with Dealer Performance Group (DPG) and someone who has many years of experience in the trenches, he definitely knows a thing or two about Buy Here Pay Here.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Dec 24, 2022
Maggie Pugesek Talks Phone Training ... Plus Michelle Sings a Christmas Tune!
Well-known coach and trainer Maggie Pugesek (C&M Coaching) joins to share best practices when it comes to handling phone leads. We'll play some actual recorded calls to highlight dos and don'ts for your BDRs or sales team. Then, Michelle closes the show by singing a Christmas song!
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Dec 24, 2022
[POLL RESULTS] Could Digital/Off-site Delivery Become a Thing in BHPH?
Could digital/off-site delivery become a thing in BHPH? Is it already a thing? Are you missing the boat by only delivering at your dealership? Or will delivering through an all-digital process NEVER take hold in self-financing in the poor credit segment? Our dealer survey says ...
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Dec 24, 2022
Breaking News!!! Multiple Announcements on this White Hat Wednesday
Big news from NIADA and we have set a date for an upcoming BHPH Nation TV event that you won't want to miss. Also, a major milestone for the Morning Show is just around the corner....
Join us LIVE as we chat with Jeremy Beck, VP of Dealer Development with NIADA. We'll get the latest on all things NIADA and compare notes on jalapeno strips! Who has the best fried jalapeno strips in Texas??? Tune in at 9e/8c to find out if Jeremy shares our opinion as amateur food critics.
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Dec 24, 2022
Guest Jeremy Beck - NIADA's VP of Dealer Development Joins to Talk Jalapeno Strips (and NIADA)
Join us LIVE as we chat with Jeremy Beck, VP of Dealer Development with NIADA. We'll get the latest on all things NIADA and compare notes on jalapeno strips! Who has the best fried jalapeno strips in Texas??? Tune in at 9e/8c to find out if Jeremy shares our opinion as amateur food critics.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Dec 24, 2022
White Hat Weds Guest: NIADA President-Elect Gordon "Gordy" Tormohlen
He's a familiar name and face to many. We've had many conversations with the guy most widely known as "Gordy." On this Thanksgiving eve, we'll ask about what he's thankful for this season and what lies ahead for NIADA. We also have a few "Get to Know Gordy" questions lined up ;)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Dec 24, 2022
How White Hat Dealers Handle Unhappy Customers (A Role Play Melodrama)
On "White Hat Wednesday," Jim (dealer) and Michelle (customer) demonstrate through role play how an experienced White Hat dealer would handle a frustrated or unhappy customer. Learning to use this approach can relieve much of the stress weighing on BHPH dealers plus the stress felt by their team and customers.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Dec 24, 2022
Guest Brent Carmichael, Sr Moderator with NCM
Our guest for Monday is Senior Moderator and Consultant Brent Carmichael. He joins regularly as co-host of our "Hardest Questions in BHPH" series on the 'Tote the Note' podcast, but this is his first appearance on the Morning Show! It's always great to get the perspective of the guy who has moderated BHPH 20-groups for 15 years.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Dec 24, 2022
White Hat Weds: Let's Talk (Lack of) Finance Education for Consumers
Ever hear this one, dealers? "Can you get me in a car for $300 a month?" or "Can I get a car for $500 down?" Well, Michelle and I see the problem and we're taking steps to teach consumers (from a former dealer's perspective). These are your customers. Join the conversation!
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Dec 24, 2022
White Hat Weds: Our 30,000 Foot View of the Fragmented BHPH Industry
Our (relatively) small industry is fragmented. Will it always be divided by competing interests? Or, could the entire segment benefit from unification? We'll share our perspective based on a sentiment expressed by LOTS of dealers.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Dec 24, 2022
Car Guy Coffee Time! Fellow Podcasters Lou Ramirez and Fred Lennartz Join
Fellow and seasoned podcasters Lou Ramirez and Fred Lennartz III join the BHPH Morning Show to talk car business, coffee and their legacy as "Certified Solutionaries."
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Dec 24, 2022
Juggle Much Mr/Mrs Buy Here Pay Here Dealer???
Are you good at juggling??? We often say that BHPH operations have a lot of moving parts. How many are there exactly?! Join us LIVE Friday at 9e/8c as we recap a recent client conversation around the "juggling act" that is the BHPH business.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Dec 24, 2022
What Do Your BHPH Customers REALLY Want? And Need?
What do BHPH customers truly need? And what do they want? Are we successfully differentiating between wants and needs? Is attempting to serve both a mistake? Does anyone really know the answer? In this broadcast, we'll share what we've observed about how dealers often navigate this balance and the price some dealers pay for wandering off their original business plan.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Dec 24, 2022
Thanksgiving Theme: Gratitude & Humility
Tune in to The BHPH (Buy Here Pay Here) Morning Show with Jim & Michelle Rhoads to hear our "gratitude rant" as Michelle and I humbly express our thanks for all the support and cooperation we've enjoyed across the #bhph industry this year.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Nov 21, 2022
Guest Amanda Butler-Sanchez: What Makes You Safe From Theft? What Doesn't?!
What protects you from leakage/theft/embezzlement/fraud? Let's talk about what DOESN'T!!! Amanda Butler-Sanchez of Butler-Sanchez, CPAs in Houston joins to talk about the misperceptions BHPH dealers often have about what is "enough" in the way of internal controls.
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Nov 18, 2022
YeeHaw! Arizona Cowboy Jared Halsted Joins to Talk Industry Leadership (and Ranching)
Our friend and yours, Jared Halsted, joins for what is bound to be another lively chat. Few have as much passion for the car business and for BHPH as this self-proclaimed "low tech redneck." We'll ask about last week's Leadership Symposium for directors and officers at the state level. We also hope to hear about his Arizona ranch, 2023 opportunities, As the current president of his home state association and as a NIADA board member, he is a "white hat" champion for all of us in the industry. Don't miss this one!
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Nov 16, 2022
BHPH Dealers, What Is Your Destination? Path to Freedom? Enough Gas in Your Tank?
Inspired by a message from business coach and trainer Simon Sinek, we'll talk about the journey that is owning a Buy Here Pay Here dealership. On White Hat Wednesday, we'll talk about why the destination makes a difference in your success and the success of your team. We'll add our perspective on the value of being purpose-driven (in any business).
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Nov 14, 2022
Tommy Brandis Joins for a BHPH Super Forum Recap (+ Other News)
Fresh off our visit to NIADA's BHPH Super Forum in Austin, we'll chat with PA dealer Tommy Brandis to get his perspective on the event. Of course, Michelle and I will share our observations about the people, places and things as well. [Hint: Don't miss the next one if you are a BHPH dealer or provider!]
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Nov 11, 2022
LIVE from the BHPH Super Forum: Jeremy Beck (NIADA) and Tommy Brandis Join
On the final day of the BHPH Super Forum, we'll discuss some takeaways from this highly successful event in Austin. Listen in to see who else stumbles by to join the conversation ...
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Nov 9, 2022
White Hat Wednesday from Austin, TX! Missing This Event? Take Our Quiz Virtually!!!
Howdy from the Texas Hill Country! Didn't make the trip to Texas for the BHPH Super Forum? Join us live today (9e/8c) to do a virtual interview for BHPH dealers or grab a spot on the calendar using this link: https://calendly.com/jrhoads-octane/15-minute-quick-interview-bhph-nation-tv
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Nov 7, 2022
Episode "Encourage" in Jim's "9 E's of Effective Collecting"
In this broadcast, we continue with the "9 E's of Effective Collecting" and discuss how encouragement can impact customer success.
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Nov 5, 2022
Repairs After Sale Stopped?! Let's Role Play a Visit to the Lawyer's Office!
As non-attorneys (not offering legal advice), Jim and Michelle role-play a customer's visit to a law office. Did the repairs after sale come to an end? What was the pattern? What did the customer sign? If the dealers gets sued, will the judge shout "Judgement for the plaintiff!" Tune in for the BHPH Morning Show's version of People's Court!
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Nov 2, 2022
White Hat Wednesday: Guest NIADA President, Scott Allen
Join us for a chat with Scott Allen, the current president of NIADA, 2022's inductee of TIADA's Hall of Fame and owner of Auto Land in Haltom City, TX. We will discuss NIADA's upcoming BHPH Super Forum. Will also ask this widely respected Texan about his thoughts on "White Hat" principals.
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Nov 2, 2022
Episode "Evaluate" in Jim's "9 E's of Effective Collecting"
Today's E: EVALUATE - We'll talk collections metrics - which data points to monitor and on what interval.
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Nov 2, 2022
How Is Your BHPH Business Like a Bathtub? With an Open Drain?
What does it mean to achieve positive cash flow in Buy Here Pay Here? And what are some of the factors that make it take longer? How is it that some operations never get there? What is the impact of low sales/finance volume? In today's live broadcast, we'll talk through Jim's "bathtub" analogy to help newer dealers and those contemplating BHPH better visualize the ways to reach and enjoy positive cash flow!
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Oct 26, 2022
Bill Elizondo and Janet Staderman Talking BHPH Super Forum & Education
Bill Elizondo, NIADA 20-group moderator and consultant, joins us along with Janet Staderman, NIADA's Director of Education, to share details about the fast-approaching BHPH Super Forum in Austin, TX.
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Oct 17, 2022
Jared Halsted, AzIADA Prez, Joins to Talk Capital (& Know-how)
Jared Halsted, current president of the Arizona Independent Auto Dealers Association and Region VP at NIADA joins to talk about Arizona's upcoming Southwest Finance Conference. We'll talk about the demand for capital and how education is a factor in access to more and "better" capital solutions. Tune in to find out what 'ears' have to do with this subject.
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Oct 14, 2022
Let's Talk Repos! Bryanna Cox Joins to Talk Dos and Don'ts
When it comes to repos, Bryanna Cox knows the ins and outs, dos and don'ts. As CCO at Asset Resolutions in the Houston area, she can help dealer-creditors in BHPH avoid the expensive mistakes. We might even get her to tell a repo story or two ..
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Oct 12, 2022
White Hat Weds: What Do "White Hat Way" Practices Look Like in Action?
When BHPH dealers adopt and operate from "White Hat" principles, how does it show up in day-to-day operations? How does leading with things like transparency and honesty impact the customers? The team? The dealer(s)? In this WHW broadcast, we talked through some of the benefits that we see in our travels. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Oct 11, 2022
Jeremy Beck, NIADA's New VP of Dealer Development
Jeremy Beck, NIADA's new VP of Dealer Development, joins to discuss the upcoming BHPH Super Forum and his plans for 2023 with 20-group programs, dealer education and research.
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Oct 5, 2022
White Hat Weds: Customer Service ... Are You Walking Your Talk???
It is said that actions speak louder than words. Do our actions match our words when it comes to customer success? And when they don't what price do we pay? Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Oct 3, 2022
Richard Hudson Talks Upcoming Safeguards Rule Deadline
The new requirements from the FTC kick in soon! Like it or not, dealers and finance companies should be taking steps now to prepare. Richard Hudson is a partner at Ignite Consulting Partners, a company that specializes in legal matters and training for the subprime automotive space. He answered our questions about what dealers should do and why they choose to emphasize good customer service over scare tactics in motivating dealers to act to protect their customers' data (and themselves in the process).
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, p…
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Oct 1, 2022
Show Me the (BHPH) Money! How to Fund Your Operation at Any Stage
Should I be using floor plans in BHPH? What about payment stream advances? When does selling my paper make sense? Can I get a bank line of credit? What is the effective cost of the money sources and do I qualify? Are there other factors to consider when choosing a funding provider? Jim and Michelle Rhoads tackled all of these questions and more in this LIVE broadcast. More to come on this subject in the coming days ... Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Sep 28, 2022
The One and Only Jack Carter (Turn & Burn Motors in GA) Joins for White Hat Wednesday
Current GaIADA President and all-around good guy, Jack Carter, joined us to discuss his perspective on BHPH. We asked him about his business - what he's learned and how he feels about mentoring other BHPH dealers. Plus, he shared his takeaways from his 3rd NIADA Policy Conference held recently in DC. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Sep 26, 2022
Mentorship Monday! Why Make Education Free?!
Looking for a mentor?! You just found one! Tune in on "Mentorship Mondays" to hear some free coaching. In this episode, we opened up with "Thinking Big Picture." Yep, we're starting off with the big stuff! Stay tuned for future episodes where we'll offer up BHPH education step by step by step ...
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Sep 23, 2022
Jason March, Jacksonville Dealer & FIADA President Joins to Talk NIADA 2022 Policy Conference & October's FIADA Convention in Orlando
We asked Jason about his trip this week to the NIADA 2022 Policy Conference. It's a great time to hear from someone who was "at the table" to talk about how policies in Washington DC affect independent dealers across the US. Plus, we did a quick rundown of FIADA's agenda for their upcoming convention. [Hint, hint: Jim & Michelle will be broadcasting LIVE at their event in Orlando on Tues, Oct 4th at 2:00 eastern]
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Sep 21, 2022
Tommy Brandis Joins for Another White Hat Wednesday
Jim introduced an updated list of words that describe what it means to demonstrate a White Hat approach to being a Buy Here Pay Here dealer. Tommy added his perspective on customer service, reinsurance, transparency, community, empathy and more! Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH dealers. Don't forget to LIKE the episodes and SUBSCRIBE to the Morning Show. Also, please add your comments or questions right here in the BHPH Institute.
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Sep 19, 2022
The "Iron Man" aka #BuckeyeBret Joins as Guest Host
Who logs more miles in the Buy Here Pay Here industry than Bret L. Buike??? I'll wait ...
When I get a chance to chat with a frequent flyer like Bret, I like to ask about what they are seeing out there on the road. Struggles, opportunities, best practices, etc. Oh, and he knows a thing or two about reinsurance 😉
In this episode, we also discussed some fundamentals and how to save more BHPH accounts.
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Sep 16, 2022
Amanda "Bleepity-bleep" Butler-Sanchez & Hugo Sanchez Join as Guests
The always fun and colorful Amanda Butler-Sanchez joins today for a Friday "free-for-all" conversation along with her husband and business partner, Hugo Sanchez. Amanda and Hugo are CPAs, BHPH accounting consultants, trusted advisors, and entrepreneurs. They created the popular Facebook group "BHPH Boardroom" where they share important tips for Buy Here Pay Here and bring in industry specialists for "Wisdom Wednesday" topics. In this episode, I asked about common BHPH accounting mistakes such as loss reserves, DMS providers, and more. We also discussed our concern about the lack of clients in Hawaii ;)
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Sep 14, 2022
Ft Worth (TX) Dealer Jonathan Jauregui Joins for Miercoles de Sombrero Blanco (White Hat Wednesday)
Our friend and Ft Worth (TX) dealer joins to talk about how to best reach and serve the customer who speaks Spanish as their first language. We'll also hear how he came to be in the BHPH business and where he picked up his excellent marketing strategies! Tune in at 9am EDT for great tips from a very successful operator.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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Sep 12, 2022
Episode "Educate" in Jim's 9 E's of Effective Collecting
Today's E: EDUCATE - We'll talk about how to clearly communicate before, during, and after closing to promote success in collections. Tune in to hear our tips for how to use video to help customers understand your program as they start into a long relationship with your business. If you need to solve a problem, create a system or plan for the future, schedule a free Exploratory call with us. We may be able to help. https://calendly.com/jrhoads-octane/free-initial-exploratory-call
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Sep 9, 2022
Tim Lawrence Joins - We Talk Leasing and the LHPH Summit
Tim Lawrence, CEO of LHPH Capital, joins to share information about the LHPH Summit just around the corner - Sep 16 & 17 in San Diego. We also discuss key elements of leasing/LHPH and how they differ from BHPH.
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Sep 7, 2022
White Hat Wednesday: What Are "Squiggly Lines" in Buy Here Pay Here???
oday, we're LIVE talking straight lines versus squiggly lines. Black and white versus gray. Head versus heart. Systems and processes versus warm and fuzzies. It's time for Buy Here Pay Here dealers and their teams to learn to involve the heart. Time to get comfortable with the "squiggly" language. Join this special episode of White Hat Wednesday as we dive into the rarely-discussed intangibles and, in doing so, introduce dealers to ways to achieve new heights in their Buy Here Pay Here businesses. Schedule an Exploratory Call: free-initial-exploratory-call
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Sep 5, 2022
Dealers: Where is "your" company/DMS data stored and who holds the keys to it???
This question we posted in two private BHPH-specific Facebook groups (BHPH Success and BHPH Boardroom) struck a nerve, it seems. Today, Labor Day, we are going LIVE to explore this further and make suggestions about what questions to ask of your DMS providers.
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Sep 2, 2022
What is the RIGHT pricing/markup strategy for Buy Here Pay Here?
As a BHPH dealer, should I price from cost? What should I include in my cost? How much term/contract length is too much? What is the best possible outcome for me and the customer?
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Aug 31, 2022
White Hat Wednesday: Could You Be "Knowingly" Delivering Problem Cars in BHPH???
Don't miss this one! We'll offer some important strategies to help with reducing heat cases and cut down on customers withholding payments. Some customers treating their car like a rental rather than a purchase? Expecting you as the dealer to take responsibility (pay for) for everything? Even if you include a warranty or service contract, these tips can have a huge impact by firmly implanting an uncommon level of goodwill.
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Aug 29, 2022
Management Monday #5 "What Does Effective Management Look Like?"
n this final broadcast in the Management Monday series, Jim and Michelle will share how effective BHPH management appears through their well-traveled eyes. They'll also wrap up the series with clear tips on how to improve production, employee retention, customer satisfaction and profitability! Stay tuned to the end for their short list of things to avoid to increase effectiveness at all levels of supervision.
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Aug 27, 2022
Why Do Customers Pay Late??
Why Do Customers Pay Late??? Live Q&A with Emily DelTufo What does the research show about why customers pay late? What can be done in BHPH to reduce delinquencies? How are younger payers different, if at all? Emily DelTufo with PayNearMe joins us to discuss the results of the recent consumer studies conducted by PNM. Find Emily at Emily.DelTufo@paynearme.com
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Aug 25, 2022
White Hat Wednesday: Fundamental Truths About Successful Collections - Step #1
When it comes to BHPH collections, there are many schools of thought. We start today into the fundamental truths - the basic foundation on which to build all collections training and practices. We'll explain how to create a foundation for the most successful outcome as the dealer/creditor, your team, and your customers.
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Aug 23, 2022
Management Monday! #4 (of 5) - Initiatives and Delegation
Tune in to learn some very actionable tips on how to complete certain tasks and projects more successfully. Hear how to differentiate tasks from initiatives and ways to knock out one project after another! Manage your way to growth by increasing efficiency and productivity. As we move toward the final topic of accountability, we will clarify some ideas around goals, dreams, missions and vision.
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Aug 20, 2022
Employee Theft in BHPH??? Not My People ... I Trust Them ...
In today's LIVE broadcast, we added our 2 cents to this recent topic presented by our esteemed colleagues. For TxIADA's newsletter, Amanda B Sanchez of Butler-Sanchez CPAs wrote an excellent blog post about the "fraud triangle." And a few weeks ago Steven Carstens of SGC Accounting was a guest on the Independent Dealer Podcast with Jeff Watson and Luke Godwin. Look for those links on our YouTube channel or Facebook page. #fraudtriangle #opportunistictheft #rationalization #checkwriting #ricetrucks #paymentkiosks #reconcilingreceivablestocash #incomingchecks
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Aug 18, 2022
White Hat Wednesday - Bret Buike (#BuckeyeBret) Shared Industry Observations
Another fun episode! Bret Buike joined to discuss his observations of the BHPH industry as well as a cause close to his heart. We asked this frequent traveler about how he came to be in the business of Buy Here Pay Here
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Aug 13, 2022
Luke Godwin & Jeff Watson of The Independent Dealer Podcast - How They Started and Why Some BHPH Dealers Fail
This was a fun episode - hearing the story around how Jeff Watson and Luke Godwin got started with the Independent Dealer podcast. In what some on Facebook called a (podcasters) "double date," we also discussed near the end their view on how and why some BHPH dealers fail. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute (Kajabi).
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Aug 11, 2022
White Hat Wednesday! BHPH Nation Announced as a Dealer-funded Non-profit. All in BHPH Welcome!
Check out this (recorded live) broadcast to hear about the next big thing for our BHPH industry and how we're bringing the "white hat" approach to education. We'll share our crystal-clear vision and the steps that we can all take now to put dealers in control of ethics-based education and improve the industry's image as a whole. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute (Kajabi).
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Aug 9, 2022
Management Monday! #2 (of 5) - Breaking Down "The List"
In this broadcast, Jim & Michelle continued the conversation on listing all the the things that Buy Here Pay Here dealers finds themselves involved in or doing daily, weekly, etc. They also suggested 4 category types to divide the list into. Tune into the next broadcast to hear important ways to start to better manage those items. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group
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Aug 6, 2022
Fundamental Truths About Successful BHPH Collections
What are the keys to successful collecting in Buy Here Pay Here? How can we improve portfolio performance? Is what we've been led to believe true or false? In this (recorded live) broadcast we offered some important tips on how to create much better customer relations AND employee morale, all while putting more dollars in the bank! #closing #underwriting #collections #collectionsefficiency #customeradvocacy
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Aug 4, 2022
"How's Your Car Running?" Dare We Ask Our BHPH Customers???
In this White Hat Wednesday episode, we talked about the role collectors have the opportunity to play in customer engagement. This can, of course, include asking about the performance of the collateral. We discussed ways to do that in an effort to create happier and more successful Buy Here Pay Here customers. Oh, and we help to connect the dots on exactly how this translates to BHPH dealer success! We also revisited the concept of #customeradvocacy
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Aug 2, 2022
Seize the Day! Our BHPH "Management Monday" Series (#1 of 5)
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Jul 30, 2022
Catalytic Converters & Reasons BHPH Dealers Fail ...
While in Conroe (TX), news broke of a successful law enforcement raid in Houston, seizing stolen catalytic converters from 7 locations. We discuss how this ties to the lessons from the TIADA event and the importance of State and National dealer associations. Plus, we announce the planned podcast recording with Brent Carmichael of NCM on "Why BHPH Dealers Fail"
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Jul 30, 2022
White Hat Wednesday! Special LIVE Award Presentation and 2022 TxIADA Conference Recap
White Hat Wednesday is the right time to recap our time at the 2022 TIADA Conference & Expo. Lots of "White Hat" guys and gals in attendance. Plus, stay tuned for the special award presentation about 15 minutes in!
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Jul 24, 2022
Tyler Simmons of Abilene (TX) Used Cars Joins to Talk Industry, etc
We talked authenticity, value of private Facebook groups, mentorship, etc.
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Jul 21, 2022
Survey (About Customer Honesty) Says ...
In this episode, we discussed HONESTY, a foundational piece of our BHPH educational materials and approach. We reviewed recent FB poll results and examined why so many dealers seem to complain about the dishonesty of their BHPH customers. Look for referenced articles and videos published alongside this episode.
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Jul 19, 2022
Rising Tide in Buy Here Pay Here???
Yes, the tide will continue to rise in the #BHPH industry! What does that mean for vendors and dealers? How might consumers be affected? Join us as we discuss how the entire segment benefits from the rising tide of Buy Here Pay Here resources and education. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute (Kajabi).
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Jul 16, 2022
How to Help Your BHPH Customers to Be More Successful
In this episode, we talked about CUSTOMER SUCCESS and the ways to make it easier for our often-struggling BHPH consumers to pay. We also examined why some Buy Here Pay Here dealers seem to put obstacles in the customer's path. Recent news about the CFPB ruling on "junk fees" sparked this topic.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute (Kajabi).
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Jul 14, 2022
Jeff Martin, TxIADA Executive Director, joins us for White Hat Wednesday
Listen in as we discuss with Jeff the upcoming TIADA conference, the "white hat" element in BHPH, the new online course for the Safeguards Rule (goes into effect Dec 2022).
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Jul 13, 2022
Stories from Facebook: What BHPH Is NOT!!!
In this episode, we revisited a recent Facebook post about compensation in BHPH sales and how this particular subject highlights how much different BHPH is from traditional retail auto sales.
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Jul 9, 2022
BHPH Morning Show: How the "Lynn Hickey Dodge" story can help today's BHPH dealer
In this episode, hear how Lynn Hickey Dodge once sold over 2,000 cars in a single month in a single location! Jim breaks down what BHPH dealers (and all business owners) can learn from that example.
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Jul 8, 2022
"Gaping Holes" Reconciling Receivables to Cash and More About Boardroom Accounting Convo
In this episode, we talked about the importance of reconciling receivables to cash. We also talked about accounting (likes, dislikes, opportunities, etc) and hearing aids :) Mentions included Amanda Butler-Sanchez and Hugo Sanchez, Brett Buike, Rick Reeves, Russell Moore, David Zapata, Tom Siver, and others.
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Jul 8, 2022
Want to Reduce Buy Here Pay Here Charge-offs??? Watch This!
In this White Hat Wednesday episode, Jim & Michelle offer important advice on how to reduce repos and charge-offs in Buy Here Pay Here. The approach helps to boost employee productivity and morale while improving customer success and retention.
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Jul 7, 2022
How Does the "Stink Factor" Impact Online Shopping and Digital Delivery
Jim and Michelle discuss online shopping in Buy Here Pay Here and how to reach more customers in today's online shopping environment and this shift toward digital delivery.
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Jun 25, 2022
2022 NIADA Convention and Expo Recap(6.24.22)
Join Jim and Michelle as they recap the week's activities, news, tips and connections at the MGM Grand in Las Vegas
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Jun 25, 2022
Gaping Holes: Deferrals and Modifications (6.20.22)
Continuing with the "big stuff!" In this episode, we'll dig into another of what Jim calls the "gaping holes" of BHPH that can lead to substantial portfolio leakage. Jim will share specific measures for creating the appropriate internal controls and safeguards to protect dealers against common, but avoidable losses.
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Jun 25, 2022
Gaping Holes: Check Signing (6.17.22)
Gaping Holes' series - a critical subject for all BHPH dealers at any stage of their business life. Tune in to hear the first of many tips on how to guard against mismanagement and other forms of leakage in a Buy Here Pay Here operation.
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Jun 25, 2022
GUEST: Gordon Tormohlan (6.22.22)
In this episode, hear seasoned dealer Gordy Tormohlen talk NIADA, his experience in the franchise car business and his current role as Buy Here Pay Here dealer and VP on the NIADA Board of Directors.
Join Jim and Michelle Rhoads as they talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers.
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Jun 25, 2022
The BHPH Nation Announcement (6.22.22)
Introducing the "BHPH Nation!" - Jim and Michelle tell the story about how they came to create the platform that will soon serve as the search engine for Buy Here Pay Here industry resources. In addition to a full alphabetized directory of vendors who offer goods and services, the Nation will include free and paid education. Mentorship packages will also be available along with other resources such as podcasts, industry publications and archived articles. To learn more, visit www.bhphnation.com
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Jun 25, 2022
Gaping Holes: Deleting Inventory Etc. (6.22.22)
To Delete or Not to Delete ... And By Whom?
Broadcast from Las Vegas during the NIADA Convention - June 22, 2022
Join Jim and Michelle Rhoads as they talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers.
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Jun 23, 2022
GUESTS: Bill Elizondo and Ben Goodman (6.22.22)
NIADA 20-Group Moderators, Bill Elizondo and Ben Goodman join us at the 2022 NIADA Convention and Expo.
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Jun 16, 2022
How to Collect in BHPH the White Hat Way (6.15.22)
White Hat Wednesday - talking collection efficiency and how to measure success in BHPH collections. We discussed specifics around gross vs net and introduced the sure-to-be controversial notion of de-emphasizing delinquency, especially when it comes to bonus plans for collectors. Find the BHPH Morning Show right here on YouTube every Mon, Wed, & Fri at 9am eastern where Jim and Michelle Rhoads talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing
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Jun 14, 2022
What Down Payment Does and Does NOT Tell Us in Buy Here Pay Here (According to the Data) (6.13.22)
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Jun 14, 2022
What Do Hamsters Have to Do With Buy Here Pay Here?! (6.10.22)
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Jun 9, 2022
GUEST: Russell Moore (6.8.22)
WHITE HAT DEALER
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Jun 7, 2022
GUEST: Bill Elizondo from NIADA (6.6.22)
Mr. Bill Elizondo joins us to talk about the upcoming NIADA conference as well as the power of a dealer peer group.
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Jun 4, 2022
Customer Engagement
Today's subject: Customer Engagement
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Jun 3, 2022
GUEST: Tommy Brandis (6.1.22)
WHITE HAT DEALER Guess who is celebrating 30 years to the day when his dealership opened it's doors? That's right, Tommy Brandis.
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May 31, 2022
#9 The BHPH Morning Show (5.30.22)
Survey Says! Join us as we discuss polls from last week.
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May 29, 2022
#7 The BHPH Morning Show (5.25.22)
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May 29, 2022
# 3 The BHPH Morning Show (5.16.22)
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May 29, 2022
#1 The BHPH Morning Show (5.11.22)
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May 29, 2022
#6 The BHPH Morning Show (5.23.22)
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May 29, 2022
#5 The BHPH Morning Show (5.20.22)
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May 29, 2022
#4 The BHPH Morning Show (5.18.22)
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May 29, 2022
#2 The BHPH Morning Show (5.13.22)
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May 29, 2022
#8 The BHPH Morning Show (5.27.22)
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