Head Heart & Boots
Floodlight Consulting Group, LLC
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Want to grow your business, change lives and leave behind a legacy you can be proud of? Join us as we discuss the strategies and actionable-concepts that will equip you and your teams to do just that. You can expect weekly episodes ranging from guest focused interviews to tactical strategy sessions all focused on giving our listeners the tools they need to push the limits. https://www.floodlightgrp.com
Available episodes
Newest first
Oldest first
May 23, 2023
Ep 83 - "This Is Messy"
On today’s show, Brandon and I talk about parenting. The good, the bad, and the ugly- and all the crossover with leadership.
If you’re a parent, I think you’ll find a lot to relate to, and hopefully some insight and inspiration. If you’re not a parent, but a business owner or leader, I think you’ll still find a lot to relate to.
Let us know what you think about the show by sending us a DM on LinkedIn or via our website, www.floodlightgrp.com
Chris
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.
https://www.liftify.com/floodlight
C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.
https://candrmagazine.com
Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.
* 100% Tailored to each client
* Formal consulting sessions for owners and key leaders
* Full one-on-one access to the Floodlight team and their network of industry experts
https://www.floodlightgrp.com
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all of them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships.
https://www.floodlightgrp.com/partners
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May 16, 2023
Ep 82 - "Patterns vs Events"
In this chat, Brandon and I zero in on the importance of holding our standards, while still prioritizing connection and relationship with our people. It's important for us to consider- is this a true pattern? Or is this an event? If it's an event, what's the best way to address that?
Patterns on the other hand, have the power of life and death within our team. Good patterns are the target- allowing bad patterns can sabotage everything we work so hard for. Check it out and please share with your connections if it's valuable! - Chris
Thank you sponsors!
Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.
https://www.liftify.com/floodlight
C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.
https://candrmagazine.com
Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.
* 100% Tailored to each client
* Formal consulting sessions for owners and key leaders
* Full one-on-one access to the Floodlight team and their network of industry experts
https://www.floodlightgrp.com
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all of them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships.
https://www.floodlightgrp.com/partners
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May 9, 2023
Ep 81 - "At Your Limit" With Rachel Stewart
Hey friends, today’s show is a fun one. We have Rachel Stewart back on the show! It’s been almost 18 months since we had her on last.
This time we talk about what it’s been like venturing out from Restoration, to starting and building a software company.
But it really wasn’t about that- it was more about, what’s it like to lead outside of your wheelhouse, to tackle a role or a type of business that you’re not an expert in yet? How do you lead when sometimes your down line employees know more about specific areas of the business than you do? How do you lead them without pretending? How do you partner with your people in areas you don’t have experience or expertise? How do you reach outside of your business for help from peers and others who have already done what you’re trying to do?
Lots and lots of application for anyone leading at the edges of their experience, sticking their neck out to grow and build something bigger or different than they have before!
Thank you sponsors!
Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.
https://www.liftify.com/floodlight
C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.
https://candrmagazine.com
Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.
* 100% Tailored to each client
* Formal consulting sessions for owners and key leaders
* Full one-on-one access to the Floodlight team and their network of industry experts
https://www.floodlightgrp.com
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all of them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships.
https://www.floodlightgrp.com/partners
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Apr 18, 2023
Ep 80 - "Inspecting What We Expect"
In this episode, Brandon and I dig into Covey's 4 Disciplines of Execution model, and spend some hang time on Accountability- inspecting what we expect. We also get deep into "controlling what can be controlled", ie. Covey's "leading measures". The model is simple, and easy to teach the leaders on your team- a solid framework, that frankly, all the fancy new(er) management models like EOS and Pinnacle seem to be built around.
Let us know what you think of the episode. And give us a 5 star review if you're enjoying the show! - Chris
Thank you sponsors!
Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.
https://www.liftify.com/floodlight
C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.
https://candrmagazine.com
Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business
* 100% Tailored to each client
* Formal consulting sessions for owners and key leaders
* Full one-on-one access to the Floodlight team and their network of industry experts
https://www.floodlightgrp.com
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all of them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships.
https://www.floodlightgrp.com/partners
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Apr 11, 2023
Bonus Episode - "Solution Based Sales" with The Restoration Rundown
Join Brandon and I in this recast of our last visit with Ben of Restoration Rundown and Ironclad Restoration Marketing. It was a rad conversation- Ben's a great interviewer, and the convo was hard-hitting around leadership, sales in general, and commercial sales strategy. If you haven't checked out Ben's other shows, be sure to do that too. - Chris
Thank you sponsors!
Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.
https://www.liftify.com/floodlight
C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.
https://candrmagazine.com
Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.
* 100% Tailored to each client
* Formal consulting sessions for owners and key leaders
* Full one-on-one access to the Floodlight team and their network of industry experts
https://www.floodlightgrp.com
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all of them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships.
https://www.floodlightgrp.com/partners
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Apr 4, 2023
Ep 79 - "Clarity Is Critical"
No matter how well we communicate, there’s always going to be a gap between what we felt like we communicated, and what the other person(s) felt like they heard.
But we can work to close that gap, and reap the rewards, both in our business and in our personal relationships.
In today’s show Brandon and I share few stories and some tips on creating more clarity with our team, and within our family. (Or marriage😁).
Thank you sponsors!
Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.
https://www.liftify.com/floodlight
C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.
https://candrmagazine.com
Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.
* 100% Tailored to each client
* Formal consulting sessions for owners and key leaders
* Full one-on-one access to the Floodlight team and their network of industry experts
https://www.floodlightgrp.com
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all of them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships.
https://www.floodlightgrp.com/partners
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Mar 28, 2023
Ep 78 - "Behind the ATI Curtain"- With Jeff Moore
Join us for our conversation with Jeff Moore, President of ATI and head of all their mergers and acquisitions activity. We talk a lot about Jeff and his family's origin story, the internal culture at ATI, and Jeff's passion for the RIA and establishing a more powerful industry voice. Join in and let us know what you think. The entire conversation was 🔥🔥.
Thank you sponsors!
Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.
https://www.liftify.com/floodlight
C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.
https://candrmagazine.com
Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.
* 100% Tailored to each client
* Formal consulting sessions for owners and key leaders
* Full one-on-one access to the Floodlight team and their network of industry experts
https://www.floodlightgrp.com
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all of them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships.
https://www.floodlightgrp.com/partners
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Mar 21, 2023
Ep 77 - "The Burden Of Command"
How do we manage our own workload, while overseeing the work of our team, making difficult decisions, and taking responsibility for the success or failure of the business?
In this Episode of Head Heart & Boots Chris and Brandon give practical tips and strategies for navigating the challenges of leadership.
Overall, this podcast episode offers valuable insights and advice for anyone facing the burden of command in leading a business, from seasoned entrepreneurs to new managers. The conversation is engaging, insightful, and full of practical takeaways that listeners can apply to their own leadership journey.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.
https://www.liftify.com/floodlight
C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.
https://candrmagazine.com
Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.
* 100% Tailored to each client
* Formal consulting sessions for owners and key leaders
* Full one-on-one access to the Floodlight team and their network of industry experts
https://www.floodlightgrp.com
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all of them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships.
https://www.floodlightgrp.com/partners
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Mar 14, 2023
Ep 76 - "HR, Human Relationships or Human Resources"
In this episode, Brandon and I meet with Marcie Richardson, the Director of HR and Safety for Guarantee Restoration. She's a charismatic and passionate leader and had some awesome insight and stories to share with us.
We talk about employee onboarding, employee one on ones, and practical ways that we can care for our employees as they do the do the dirty work of our industry.
Check it out and let us know what you think!- Chris
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.
https://www.liftify.com/floodlight
C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.
https://candrmagazine.com
Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.
* 100% Tailored to each client
* Formal consulting sessions for owners and key leaders
* Full one-on-one access to the Floodlight team and their network of industry experts
https://www.floodlightgrp.com
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all of them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships.
https://www.floodlightgrp.com/partners
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Mar 7, 2023
Ep 75 - "It's About The Client, Stupid"
In this show, Brandon and I discuss what it really means to be customer-centric in how we're delivering service, in particular to commercial clients. Do you feel like you're running a customer-centric business?
What happens when a client wants you to deviate from your process or standards? Is there room in your process for that? Do you take time to be curious about why the customer is making certain requests or demands?
It's easy for us to get so married to our internal process and so religious about our convictions when it comes to IICRC standards, that we fail to honor the relationship with our client. What they need and/or want, may require us to adapt or modify our process.
It's possible to do that, while still maintaining our integrity as a team and produce the margins we need to remain healthy as a business. Check out the convo and let us know what you think- Chris
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.
https://www.liftify.com/floodlight
C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.
https://candrmagazine.com
Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.
* 100% Tailored to each client
* Formal consulting sessions for owners and key leaders
* Full one-on-one access to the Floodlight team and their network of industry experts
https://www.floodlightgrp.com
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all of them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships.
https://www.floodlightgrp.com/partners
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Feb 28, 2023
Ep 74 - "Who Are You Really?"
In today's show, Brandon and I talk about what it really means to know the people we're working with- whether we're talking business partners, colleagues or downline employees, what kind of relationships are we building? What do we really know about the people we work with and do life with? What do they really know about us?
Tune in and let us know what you think!
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage o…
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Feb 21, 2023
Ep 73 - "It Is More Powerful To Be FOR Something Than AGAINST Anything"
“It is more powerful to be for something than against anything." Here is the truth…it is more effective to promote and advocate for a positive vision or cause, rather than solely opposing or criticizing something or someone else.
When people focus on what they are for, they are more likely to inspire others to join their cause, and they can more effectively communicate their ideas and values. Being for something also creates a sense of hope and possibility, which can motivate people to take action.
In contrast, being against something often leads to negative emotions such as anger or frustration, and can be perceived as a purely reactive stance. It is easier to dismiss critics who do not offer constructive solutions or alternatives.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partn…
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Feb 14, 2023
Ep 72 - "Influencing Change"
Hear about Brandon's near-brawl in the Denver airport on a recent trip. And join us for a conversation about leading change, why people's "story in their head" makes it hard, and what behaviors leaders can commit to in order to more effectively lead change within their business. There are specific strategies that make change less painful/scary for our people.
Join in and let us know what you think- Chris
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply cli…
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Feb 7, 2023
Ep 71 - "The Hard Reality Of Sales"
In this show I dive into the elephant in the living room- sales in restoration. There are some unique challenges to selling, and managing sales in our business.
Listen in and share with your connections! -Chris
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships.
https://www.floodlightgrp.com/premier-partners
Floodlight Consulting Group
Equipping restoration business owners to establish p…
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Jan 31, 2023
Ep 70 - "YOU INC."
Brandon and I are working through Keith Cunningham’s book The Road Less Stupid. Question from the book that we ponder- what if you, you as a business person were You, Inc, a publicly traded company….
Would your stock be rising, falling, or treading water?
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships.
https://www.floodlightgrp.com/premier-partners
Floodlight Consulting Group
E…
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Jan 24, 2023
Ep 69 - "The Compounding Effect Of Consistency"
In this show Brandon and I break down how consistency affects our leadership. I’ve heard some leaders actually articulate the leadership IS cultivating consistent progress.
And how much of a role does discipline play in being consistent as a leader.
Being disciplined and consistent is hard, but do we really have a choice if we want to be an effective leader? - Chris
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantag…
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Jan 17, 2023
Bonus Episode - "Building A Leader" with The Restoration Rundown
I’m this episode Brandon and I get grilled on all the things Leadership by our new friend Ben Ricchiardi, the owner of Ironclad Restoration Marketing, on his podcast Restoration Rundown.
It was a fun chat- Ben is a great interviewer and a fun guy to talk to.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships.
https://www.floodlightgrp.com/premier-partners
Floodlight Consulting Gro…
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Jan 10, 2023
Ep 68 - "Rest Is The Key To Longevity"
In this episode, Brandon and I process the end of the year, taking a break with family, and the importance of building rest and family connection into our calendar.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships.
https://www.floodlightgrp.com/premier-partners
Floodlight Consulting Group
Equipping restoration business owners to establish processes, develop their teams, increase revenue…
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Dec 6, 2022
Ep 67 - "Google My What" With IRONCLAD Marketing
In today's show Brandon and I have a conversation with Ben Ricciardi, founder of Ironclad Restoration Marketing. We spent a good chunk of the convo talking about how to maximize your Google Business Profile- a free Google feature that can have a significant affect on your organic search placement as a business. Tune in to hear all the details and get your own GBP dialed in for maximum lead gen. - Chris
https://www.ironcladrestorationmarketing.com/
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them…
playlist_add
Nov 29, 2022
Ep 66 - Part 2 "Remarkable Customer Service" With Joey Coleman
This is our second chat with Joey, and it's just as epic as the first. In this show, we talk through the last 4 stages of customer onboarding. Every moment of this podcast is applicable to our restoration businesses, and most of it immediately actionable. We will definitely be having Joey back- his first episode has been one of our most downloaded episodes. Check it out and share it with your friends! - Chris
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply c…
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Nov 22, 2022
Ep 65 - "Dig A Moat And Build A Castle" With Gokul
In this episode we’re back with Gokul Padmanabhan of Restoration Brokers of America. Gokul has facilitated more than $600M of restoration business transactions. This is our second episode with Gokul and we take a little bit different direction with the conversation- some guiding principles for growing a high performance restoration business. Gokul and his team get an up-close look at more than 100 restoration companies every year and he’s identified several attributes that separate the high performers and the rest of the pack. Create a moat, and build a castle…
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and…
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Nov 15, 2022
Ep 64 - "No Victims In Sales"
This episode is actually a follow-on episode from our last show, "Commander's Intent". As sales leaders, how do we handle ourselves when our team is struggling or we're in an extraordinary environment like Hurricane Ian? How do we effectively manage our client's expectations and perspective, while simultaneously supporting and encouraging our ops team. One thing is for sure- there's no profit in playing the victim, for the sales leader, or the team.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has…
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Nov 8, 2022
Ep 63 - "A Commander's Intent"
Hi All, this is a special episode. Brandon started sharing some thoughts on battlefield leadership from his military experience, and I thought, "Holy cow, I have to record this. We have to make this an episode."
I pretty much just stayed out of the way. Brandon spits straight fire as he talks about the responsibility and mindset of a great leader, when everything's at stake. Check it out, and you'll probably want to pass it along to a friend.
Have a friend who's running teams in Florida right now? They should probably hear it too!
Let us know what you think of this special episode. Shoot me an email chris@floodlightgrp.com - Chris
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporti…
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Nov 1, 2022
Ep 62 - "Let's Talk Money"
In today's show we talk about our people's compensation. What if we were more proactive in granting raises to our people? And how do we maximize the perceived value of that raise? What is the role of generosity in managing compensation across our team? How do you keep it from getting out of control?
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships.
https://www.floodlightgrp.com/partne…
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Oct 25, 2022
Ep 61 - "A Leader's Focus"
In this episode Chris and Brandon dive inside the mind of a leader. What should we be focused on each day? How should we be thinking about our people, and the work we do?
What disciplines and systems do we need to create and hold people accountable to in order to provide the kind of work environment that is essential for our people to thrive? This and more on today's episode. Check it out and share it with a friend- Chris
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCO…
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Oct 18, 2022
Ep 60 - "Resilience Or Grit" With Jenny Vandehey
In our second episode with Jenny, we zero in on the "get sh*t done" culture of restoration. In a uniquely demanding industry, how do we manage and lead our people through its chaotic nature in a way that's sustainable and healthy? Is it grit we need? Or something a bit different.
This topic is something that Jenny and her team are thinking about a lot, and it led to a great convo that I think all of us can apply to the way we're leading and taking care of our people. Check it out and be sure to let us know what you think. Shoot us a LinkedIn DM or send us an email!
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly r…
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Oct 11, 2022
Ep 59 - "Fireside Chat With Our HOMEE'S"
For this week's show we invited Brandon Donatelli and Larry Nettles from Homee, a new technology platform that serves to digitize claims and simplify the process for policy-holders and contractors. We talked about the TPA landscape and how Homee is carving out a new niche in the insurtech space. Check it out!
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships.
https://www.floodlightgrp.com/pa…
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Oct 4, 2022
Ep 58 - "Just One More"
In today's show, Brandon and I break down a new book Brandon' been reading by entrepreneur Ed Mylett. Maybe some of you have followed his work. His new book is called "The Power of One More" and we unpack some of the meaning for he and I, discuss how we can apply it to leadership and business development. It's an inspiring and ambitious chat. Check it out and let us know what you think of the concept. - Chris
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply clic…
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Sep 27, 2022
Ep 57 - Part 2 "The Four Agreements"
In Part 1, Brandon and Chris talk through the first two agreements- Be Impeccable with Your Word & Don't Take Anything Personally- and rap about them extensively both professionally and personally. The principles touch every aspect of our life if we're consciously living them out.
In Part 2, we dive into the last two agreements- Don't Make Assumptions, and Always Do Your Best. It's another deep dive on a theme that is very important to Brandon and I- as leaders, we must first master leading ourselves before we can maximize our effectiveness leading others. Check out these agreements and let us know how it provokes or inspires you. Shoot us an email or a DM on LinkedIn! - Chris
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to…
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Sep 20, 2022
Ep 56 - Part 1 "The Four Agreements"
If you've not read the book The Four Agreements by Don Miguel Ruiz, today's show is a good place to start. This pair of shows hits on Floodlight's belief that as leaders, we need to first lead ourselves, before we attempt to lead others. We have to trust ourselves before we can expect to gain others' trust.
In Part 1, Brandon and Chris talk through the first two agreements- Be Impeccable with Your Word & Don't Take Anything Personally- and rap about them extensively both professionally and personally. The principles touch every aspect of our life if we're consciously living them out.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our…
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Sep 13, 2022
Ep 55 - "Changing Our Project Management Mindset"
In today's show, Brandon and I get into the role of the project manager, and how we put on the right mindset and perspective on that role.
Too often, we think of our PM's as simply managing our recon process, leading the timeline, coordinating subs, guarding the GP, etc. It is definitely those things, but the real job of a PM is much more mission critical. Brandon and I break down what the real focus on responsibility of a PM is.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DI…
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Sep 6, 2022
Ep 54 - "Quiet Quitting"
Quiet quitting is a topic that's been all over business news headlines and people's LinkedIn feeds lately. In this episode, Chris and Brandon take the subject on and give their perspective on how it's showing up in the restoration industry, and what we can do to address it as leaders. Check out the show and let us know what you think-Shoot us a DM on LinkedIn. - Chris
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage…
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Aug 30, 2022
Ep 53 - "The Problem With Leadership"
In this episode, Brandon and I discuss a conversation I had with a construction executive a couple weekends back. We talk about one of the big mistakes we often make in promoting our employees into leadership roles, and the role that "desperation brain" plays in it.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships.
https://www.floodlightgrp.com/partners
Floodlight Consulting Group
Equipp…
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Aug 23, 2022
Ep 52 - "Remarkable Customer Service" with Joey Coleman
In this show with author and consultant Joey Coleman, we explore the 8 stages of customer experience, an important topic for our industry, but especially important because of how the 8 stages track with today's sales process in our industry.
Joey presents an incredibly straight-forward take on how to maximize the relationship we're building with our customers, how to drive referrals, and grow the lifetime value of our customer relationships. Check it out, it's an awesome episode. We had so much fun with Joey, we've already planned a part 2 for later this Fall. - Chris
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you partners!
We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recom…
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Aug 9, 2022
Ep 51 - "Creating A Coaching Culture"
One of the greatest struggles we all have is finding and/or equipping team members to lead and to care about our businesses the same way we do as the owner or key leader. We become the ultimate choke point in our business as we attempt to own everything. We find ourselves exhausted, distracted and likely existing in some form of extreme survival mode. Instead of being laser focused on building something meaningful.
By establishing a coaching culture we can intentionally design a business that has succession planning and leadership development built right into it's DNA. We can create an environment where each of our team members is playing an engaged role in equipping and supporting those around them. Our employees develop leadership and technical competency as they move through the ranks and in turn share that with those a few steps behind them in their journey.
During this episode we explore what creating a coaching culture looks like and how we can begin taking the steps to c…
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Aug 2, 2022
Bonus - "Hurting or Helping"
As leaders we all have to fight the pull to be the smartest person in the room. Bringing our experience, insights and training to the table is critical however having the battle patience to ask good questions and silicate team participation is even more vital.
Like many of you, Chris and I have made the mistake of taking over meetings or talking at our teams instead of leading an engaging conversation. When we do this we often end up hurting our teams and ultimately preventing our companies from fully experiencing the true value of diversity and accumulative perspectives our teams are capable of.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need…
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Jul 19, 2022
Ep 50 - "Lead Generation Through Google Reviews"
In this episode, Chris and Brandon talk digital marketing and lead-gen with Zach Garrett, a marketer and founder of Liftify, a turnkey marketing service that gathers reviews from your customers.
We talk about how to leverage your Google My Business profile, how to react to a bad review when they happen, and how to maximize the lead-gen that Google reviews can give your business.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designed specifically for the restoration contractor industry
* Increase your operational efficiency
* Improve your profitability
* Elevate…
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Jul 12, 2022
Ep 49 - "Prison, Past Sins & Leadership"
Quite the title, right? Well, we do indeed talk about prison in this episode. It also contains 4 F-words, so beware if you're sensitive to salty language.
In this episode, Brandon shares a fascinating story and we discuss how it relates to leadership in our businesses. It's an incredible story.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designed specifically for the restoration contractor industry
* Increase your operational efficiency
* Improve your profitability
* Elevate both your job and team management
www.xlrestorationsoftware.com/mrm
Actionable Ins…
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Jul 5, 2022
Ep 48 - The Truth About Interviewing
In this episode Brandon and Chris dive into one of the biggest challenges we face when recruiting new team members- uncovering the truth about what they are and are not going to bring to the team or the role we're hiring them for.
How do we get a clearer picture of a potential employee before we bring them onto the team? Especially when all of us have been trained from a young age to "put our best foot forward" during an interview....
How do we get to the real stuff during the interview, and not get caught up with what the candidate is "presenting" to us.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intui…
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Jun 28, 2022
Ep 47 - Mid Year Reminders & Pep Talks
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designed specifically for the restoration contractor industry
* Increase your operational efficiency
* Improve your profitability
* Elevate both your job and team management
www.xlrestorationsoftware.com/mrm
Actionable Insights (Xactimate and restoration technology training)
Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.
Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing tem…
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Jun 21, 2022
Ep 46 - Much Love For The Techs
In this show, Chris and Brandon talk technician training and development. How do we invest in our technician's growth, if we know they're likely to leave in just a couple years? What is the role of certifications in a tech's development?
We also spent time talking about the struggle to hire techs in the first place, as well as how to keep the door open for techs to return back to your company at some point. Sometime's people need to leave to chase higher pay or explore a new opportunity. If we part on good terms and stay connected we potentially have an opportunity to work with them again in the future.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools yo…
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May 31, 2022
Ep 45 Wisdom, William Shatner & Let Downs
Let downs. Disappointments. They're a universal experience in life. We all have them, often. Brandon and I process through a recent disappointment, a deal that didn't come together, and talk about handling failures in general.
As leaders, the way we handle disappointments and failures, will largely influence how our people handle it. Do we want to react from our emotions and head stories, or do we want to find the Wisdom?
Plus a story about William Shatner :)
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designed specifically for the restoration contractor industry
* Inc…
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May 17, 2022
Ep 44 - Blue Collar Nation Podcast Hosts Floodlight
Today's show is a re-cast from the Blue Collar Nation Podcast with Eric Sprague and Larry Wilburton. If you listened to our show with them earlier this year, you'll love this episode as well. These guys are so much fun, and as usual the four of us get real honest, real quick.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designed specifically for the restoration contractor industry
* Increase your operational efficiency
* Improve your profitability
* Elevate both your job and team management
www.xlrestorationsoftware.com/mrm
Actionable Insights (Xactimate and restoration…
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May 10, 2022
Ep 43 - "First Onsite, Changing The Culture Of Restoration" With Jenny Vandehey
Jenny Vandehey is the Vice President of Culture and Experience at First Onsite, one of the largest disaster restoration brands in the world. She is also a long time branding and marketing executive. And a doula (google it). And an herbalist.
I was curious to know more about Jenny's role at First Onsite. It's a unique title/role in our industry, and I really admire them for making. And you can tell they take culture and experience seriously when you hear Jenny talk about the different initiatives they're executing on.
But just in case you're thinking this convo may be too "big corporate"- virtually all of the stuff they're implementing and trying at a large scale, totally translates into a small business as well. It's really about shifting our thinking, and looking at the business from a different angle, I think.
Enjoy, and as always, let us know what you think. - Chris
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t…
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May 3, 2022
Ep 42 - F Bombs, Memento Mori & Terry Crews
Here's a special episode where Brandon and I talk mid-life, priorities, the mental gymnastics of being an owner, considering our purpose.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designed specifically for the restoration contractor industry
* Increase your operational efficiency
* Improve your profitability
* Elevate both your job and team management
www.xlrestorationsoftware.com/mrm
Actionable Insights (Xactimate and restoration technology training)
Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactima…
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Apr 26, 2022
Ep 41 - Jeff Carrier, Restoration ERP
As commercial business becomes a bigger focus for more and more restoration companies, the topic of ERP's, PRP's, MSA's and other multi-site service agreements is becoming a more active conversation across the industry.
During this show with Jeff Carrier, we get into his background as a restoration BDM going after commercial business, and why he ultimately decided to build his own tool for ERP's. It's a great discussion about commercial selling, as well as how to integrate ERP's into your selling process as a value-add. Enjoy!
Check out www.restorationerp.com and mention Floodlight when you sign up for a special offer!
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings man…
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Apr 12, 2022
Ep 40 - Jeremy Reets
In this episode Brandon and Chris meet Jeremy Reets, the godfather of training techs in the restoration business. Jeremy's been interviewed a gazillion times since starting Reets Drying Academy, but in this show, we take some unexpected turns with him. In particular, we talk about the family origins of the business. How did Jeremy's dad manage the boys once they were working in the family restoration company? How did that shape Jeremy's approach to building and leading the Academy? We also talk about Reets' low turnover, what he hear's from visiting technicians, and his thoughts on the future of the industry.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the too…
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Apr 5, 2022
Ep 39 - The Digital Marketing Landscape, With Rico Garcia
In today's show we take a serious look at what digital marketing actually means to our business. What the current tools and resources allow us to do to expand our reach and grow our sales. Rico provides some key insights on how to simplify our approach and make these tools far less intimidating. Strap in and let's dive into it!
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designed specifically for the restoration contractor industry
* Increase your operational efficiency
* Improve your profitability
* Elevate both your job and team management
www.xlrestorationsoftwar…
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Mar 29, 2022
Ep38 - Large Loss Mastery, With Thomas McGuire
In this episode, Chris and Brandon sit down with a restoration industry veteran and innovator, Tom McGuire. We talk about how he first got into the restoration trade, why he started Large Loss Mastery, and what he loves about the business. We also talk about the software solution he co-founded, The Edge Plus 2.0, and get into how it's changing the large loss game and helping companies win more jobs and do it more profitably.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designed specifically for the restoration contractor industry
* Increase your operational efficiency
* I…
playlist_add
Mar 22, 2022
Ep 37 - I’m Not Overweight, I’m Fat
In this show, Chris and Brandon compare their fitness journeys, the highs and lows, along with how working out and nutrition have affected their work and leadership.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designed specifically for the restoration contractor industry
* Increase your operational efficiency
* Improve your profitability
* Elevate both your job and team management
www.xlrestorationsoftware.com/mrm
Actionable Insights (Xactimate and restoration technology training)
Actionable Insights is an educational non-profit that’s helping contractors and…
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Mar 15, 2022
Ep 36 - The Old Fool Syndrome, With Trisha Welstad
In this episode we talk to Trisha Welstad, founder of the Leadership Center, where she coaches leaders and executives through transition and change. Trisha has her doctorate in Leadership and Global Perspectives from Portland Seminary, and today oversees the doctoral program and leads the Institute for Pastoral and Congregational Thriving.
During our chat we talk about the important role of diversity in building health teams, how limiting beliefs impact our leadership and happiness, and how to avoid falling victim to The Old Fool Syndrome. You don't want to miss it!
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a singl…
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Mar 8, 2022
Ep 35 - The Power Of Regret, With Dan Pink
Chris and Brandon are joined by Daniel Pink, author of 4 New York Times best-selling books, including Drive, To Sell is Human, and A Whole New Mind, and When. Daniel also delivered a top 10 most-viewed TED Talk called, "The Puzzle of Motivation," which has racked up more than 28 million views.
Listen in while we chat with Dan about his newest book, The Power of Regret, and learn how considering our regrets can help us make smarter decisions, perform better at work and school, and bring greater meaning to our lives.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designed specifi…
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Mar 1, 2022
Ep 34 - What Would It Take?
Sometimes changing the question we ask or the approach we take to solve problems ultimately leads us to a whole new world of possibilities. All our experiences, backgrounds and stories color our perspectives in beautiful ways AND can begin shaping the outcome we expect even before we take any significant action. By pausing our problem solving activity and asking ourselves (or someone else!) the question "What Would It Take...." we may hear an answer that changes our entire perspective and sheds a new light on the topic at hand. Join us as we explore this concept and take an honest look at how we may be filtering what we hear and selling ourselves short by needing to have all the answers.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xceler…
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Feb 22, 2022
Ep 33- With Kevin Miller “The Ziglar Show"
In today's show Brandon and I hang out with Kevin Miller, the host of the Ziglar Show, True Life, and What Drives You podcasts.
https://kevinmiller.co
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designed specifically for the restoration contractor industry
* Increase your operational efficiency
* Improve your profitability
* Elevate both your job and team management
www.xlrestorationsoftware.com/mrm
Actionable Insights (Xactimate and restoration technology training)
Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claim…
playlist_add
Feb 15, 2022
Ep 32 - Thoughts, Lies, And The Roles They Play
In this episode Brandon and Chris chat about the thoughts we have. How many of our bad reactions, bad attitudes, and poor behaviors are simply a result of us believing the thoughts that pop into our heads? Can we improve our effectiveness by considering and questioning our thoughts?
During the show, we talk about author and therapist Byron Katie. She suggests four questions we can use to interrogate our negative and stressful thoughts in order to regain power over them:
-Is it true?
-Can I absolutely know it's true (can I know for a fact________) ?
-Who would I be right now, without this thought?
-Can I think of a good reason to let this thought go?
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative res…
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Feb 8, 2022
Ep 31 - Is This What Makes You Happy? with Gerrett Stier
In this episode Chris and Brandon talk to Garrett Stier about his company that makes high quality, portable power stations. Garrett talks about how he's intentionally engineered and set up the company for his own happiness and personal fulfillment. A fun conversation and one that any business owner will appreciate. How often are we just mindlessly trying to grow our companies bigger and bigger each year. Is the quest for bigger and more actually making us happier?
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designed specifically for the restoration contractor industry
* Increase…
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Feb 1, 2022
Ep 30 - "Do It For Them" With Blue Collar Boys
In this episode Brandon and I hear the origin story of the Blue Collar Nation boys, Eric Sprague and Larry Wilburton, and their training platform SuperTech University (formally known as Morning Tech Meeting).
We dive deep on the importance of soft skill training with our technicians- how most of us spend money to get our techs all the appropriate certifications and technical training, but often fail to teach them how to "act" and "think" in the course of doing the technical work.
Eric and Larry share how the earliest version of Morning Tech Meeting completely turned their restoration business around, eventually enabling them to successfully sell it.
How would it change your business if you decided to double-down on the development of your technicians? What kind of ROI do you think it would produce?
Another bonus nugget to watch out for- notice how Eric and Larry interact with one another during the show- the way they talk to each other and pass the conversation back and fo…
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Jan 25, 2022
Ep 29 - Hurry Up And Slow Down
A version of "tripping over dollars to pick up dimes"- in this episode, Chris and Brandon talk about those times when our impatience or sense of urgency, actually costs us more time or resources, when a simple pause or extra dose of patience would have been more productive.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designed specifically for the restoration contractor industry
* Increase your operational efficiency
* Improve your profitability
* Elevate both your job and team management
www.xlrestorationsoftware.com/mrm
Actionable Insights (Xactimate and restor…
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Jan 18, 2022
Ep 28 - Kickboxers Beware
Kickboxers rarely make it big in MMA. Many struggle to adapt their skillset beyond striking. In order for them to be champion level in MMA, it requires them to become proficient in wrestling and jiu jitsu, which requires they start at "the bottom" again. Very difficult to go back to being a novice when you've been accustomed to living as a champion. But apparently that's what it takes.
And of course there's an obvious parallel with owning or leading companies- as the company grows, it requires new skills. In some cases, radically different skills than were required to get you to your current size/scope.
There's a quote that's been attributed to Clate Mask, the founder and CEO of Keap (formerly Infusionsoft), one of the leading marketing automation software platforms:
"A good leader can take a company through a single successful growth cycle. A great leader can take the team through two growth cycles. And a unicorn can lead a company through 3 or more periods of significant gro…
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Jan 11, 2022
Ep 27 - We're All Angry
Have you ever considered where your anger comes from? Or how others experience your anger?
Anger is a universal emotion that all humans experience-all of us get angry at others, and we also know what it feels like when others unleash their anger on us. Why don't we talk about it more often?
During this episode Brandon and I discuss our personal relationships to anger- how it shows up in our work, how it's affected our leadership over the years, and the impact it's had on our marriages and parenting.
What do we do with our anger, how can we manage it, and how do we keep it from having a toxic effect on our business and our closest relationships?
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job…
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Jan 6, 2022
Ep 26 - Mentorship VS Management with Clint Pulver
“What is it like to work here?”
This was the question back in 2015 that started a five year journey for Clint Pulver, one that would ultimately become a whole new career helping owners, CEOs and managers around the world learn how to make their companies a place where their teams actually want to work.
Over the course of five years, Clint became the “Undercover Millenial” and with his backwards hat, hoodie and sneakers, he interviewed more than ten thousand employees, across more than 100 companies and multiple industries.
Join us as we dive deep on what he learned and how you can immediately go apply it in your business!
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management soluti…
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Jan 4, 2022
Bonus - We're Changing Our Name!
Well the cat is likely already out of the bag and as you can probably tell 2022 brings changes to the show! Join us as we take a quick look under the hood and give some insights into what motivated the name change and what you can expect more of in 2022.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designed specifically for the restoration contractor industry
* Increase your operational efficiency
* Improve your profitability
* Elevate both your job and team management
www.xlrestorationsoftware.com/mrm
Actionable Insights (Xactimate and restoration technology…
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Dec 28, 2021
2021 In review - Was It Good For You?
Amazing to think another entire year has gone by! Join us as we take a quick look in the rear view mirror and discuss what new perspectives 2021 delivered.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designed specifically for the restoration contractor industry
* Increase your operational efficiency
* Improve your profitability
* Elevate both your job and team management
www.xlrestorationsoftware.com/mrm
Actionable Insights (Xactimate and restoration technology training)
Actionable Insights is an educational non-profit that’s helping contractors and carriers…
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Dec 2, 2021
Ep 25 - How To Get Paid w/ Ed Cross
Next to labor, collections has become one of the number one challenges for restorers, and in this episode with industry attorney Ed Cross, we dive into some of the strategies and resources available to put ourselves in a much stronger position when we go to collect on the money we and our teams have rightfully earned.
You'll also get to hear some of Ed's favorite tricks of the trade, what he relishes about the work, and how to actually engage an attorney for help with collections, contracts and disputes in your business.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designe…
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Nov 23, 2021
Ep - 24 Battle Rhythms
Any kind of meeting or face to face interaction with our teams is valuable- I think all of us would agree on that. But it's also an investment- are we making the most of that time with our teams?
In this episode, Brandon and I dive into the core meeting rhythms and key recurring interactions we recommend for all the teams we work with, and deep dive on the why behind these meetings and what the agenda and focus is for each of them.
Check it out- compare with what you and your team are currently doing and see if there's a takeaway or two that you can immediately apply in your business.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succee…
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Nov 16, 2021
Ep 23 - The Soft Skills That Drive The Value Of Your Business With Gokul Padmanabhan
When you’re talking to a veteran business broker that’s helped more than 300 restoration owners sell their companies (Over $600M in transactions), you might expect the conversation to be full of chatter about profit and loss reports, expense ratios, debt to income, job margins,customer segments, business plans and analytical verbiage.
But in this conversation with Gokul Padmanabhan, we ended up having a distinctly different kind of chat- one centered around people, legacy, depth, and vision, and were a bit surprised just how much the softer skills of leadership drive hard money returns.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succe…
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Nov 9, 2021
Bonus - MRM Leadership Circles
The primary problem we all face is not a lack of information. We live in a world where as long as we are in aggressive pursuit of knowledge the information is available. MOST OFTEN THE REAL PROBLEM IS A LACK OF ACCOUNTABILITY AND FOCUS. As business owners and leaders we need to surround ourselves with operators that are challenging us, encouraging us and holding us accountable to the goals we've set for ourselves and our teams.
The MRM Leadership Circles are designed to create a community of peers with a common sense of vision, drive and aggressive focus. A private community where business leaders receive clear and direct feedback and support.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solu…
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Nov 2, 2021
Ep 22 - The Right Time, The Right Seat With Tom Gissler (President Of Restoration 1)
In this episode Tom Gissler, President of Restoration 1 talks about his unconventional journey of leadership, including a four year break from the restoration industry where he served as a police officer in Atlanta Georgia. We talked about the formative role failure has played in his life, his passionate views on TPA’s, what it looks like to really take care of our customers, and his vision for the future of Restoration 1.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designed specifically for the restoration contractor industry
* Increase your operational efficiency
* Impr…
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Oct 26, 2021
Ep 21 - Filling The Hole
In this show, Chris and Brandon chat about the experiences and relationships in our lives that can affect the way we lead, shape our reactions to situations and people, and ultimately cap our leadership potential.
Often we try to cover the damaging experiences and broken relationships with our achievements, only to discover that we're ultimately collecting them in a bottomless hole. The money, titles, accolades don't cover the wounds. We have to deal with them, and understand their impact in order to move forward and grow. If this is true in our own lives, what about our employees? What wounds and experiences are they bringing to the workplace? How does the way we lead them impact their ability to recognize, grow through and even thrive in the environments we create?
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this miss…
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Oct 19, 2021
Ep 20 - Michelle Blevins Talks C&R Magazine
Do you ever wonder what's going on behind the scenes of our industry's most reliable and consistent Media partner? Michelle Blevins takes her role as a steward to our industry serious and it's clear that she isn't here to just be another marketing machine. She is in the corner of the restorer and has committed to bringing top quality information, insights and more as she continues to develop the C&R platform.
Join us as we deep dive into her story, her mission and what drives her to remain committed to supporting our industry above all else.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xc…
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Oct 13, 2021
Ep 19 - The Changing Game Of Estimating Feat: Actionable Insights
The game of estimating is quickly changing. Technology, shifting relationship structures between the players and increasingly complicated environments are having their affect. It's critical we don't settle into a victim mentality but instead we advance our understanding and skill set so that we can continue to operate at the forefront of the industry. Remember we are the professionals and it's our job to help lead and educate all vested parties even throughout the scope and invoicing process.
Listen in as we discuss both the current and future of estimating within our industry. Actionable Insight's (AI) Founder, Whatley and Executive Director, Seth Harrison shed some light on what technology and relationships are doing to shape how do what we do.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.…
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Oct 5, 2021
Ep 18 - The Ultimate Sales Manager With Bill Zipp
Bill Zipp, an international expert sales trainer and sales consultant to Fortune 500 sits down to talk with us about sales management and the ideal profile of a sales person. This is such an important, emerging topic in our restoration industry, because the game is changing.
With the agency side of the insurance business becoming less and less engaged in the claims service, and of course the rise of TPA's and desk adjusters, operators that want to grow are learning how to pursue more commercial business. This requires a different sales strategy. And a different kind of sales professional.
And you have to lead them, which for many of us who've been focused on the operations side of things, and just letting our marketing people "do their routes", is a difficult transition to make.
There are so many gold nuggets in this episode, plan to listen to it twice- once in your truck in between calls and QC visits, and once back at the office with a pen and notepad in front of you.
Enjoy…
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Sep 28, 2021
Ep 17 - Is Your Work Worth Your Time With Dr. Nick Sotelo
We spend the vast majority of our lives working, building our businesses and delivering our services. The reality is we will face good times and bad times, ups and downs. It's far too easy to fall into a place of "Quiet Desperation". A place where we are not necessarily motivated or working towards goals and aspirations. We are merely surviving.
Dr. Nick Sotelo brings us some insights on how to better develop our Mindset, Mission and Movement so that we can remain hyper vigilant in our pursuit to our goals, continue to remain motivated by our mission even when times get hard and establish some practices that will increase the likelihood of our future successes. In addition to developing ourselves for the long haul, we have the rewarding opportunities to develop these pillars in our team members and future leaders.
Join us as we try to continue to change our culture by changing the conversation.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, fo…
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Sep 21, 2021
Ep 16 - Self Awareness: Keeping Your Eyes On The Horizon
How many of us feel like the ups and downs of our businesses and our day-to-day lives toss us around like the waves of the ocean? Often times we find ourselves responding to challenging situations in ways that leave a negative impact or we over celebrate a small win and allow it to distract us from the bigger goal.
In this episode we explore some of the tools we can use to build a stronger sense of self awareness that ultimately helps us create stronger emotional fortitude. By keeping our eyes firmly planted on the horizon we can be less moved by the smaller battles we face daily and ensure our team's remain in a more consistent state of forward progress. We grow more resilient and more capable of handling the challenges we face and feel less tossed around by the environmental conditions around us.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continue…
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Sep 14, 2021
Ep 15 - Vision Telling Is Not Vision Casting
Our tactical processes and procedures are absolutely mission critical and must be prioritized; however we must be equally driven to help our teams understand the true “WHY” behind those processes. By consistently speaking into our teams and casting a clear vision for where we are headed and why we focus on the things we focus on, we better equip them to push through challenges and overcome obstacles.
In order to communicate at this level you have to know your people which requires the development of a real relationship. As leaders we have to pursue solid professional relationships with our people so that we can learn how to communicate the “WHY” in such a way that it has deep meaning and application to them as an individual. We have to be able to hear our people in such a way that it helps shape what we communicate in order for it to have the maximum level of impact on equipping our teams for success.
Thanks for listening! If you enjoy the podcast please be sure to…
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Sep 7, 2021
Ep 14 - Candy and Smiles are Dead w/Gerry Edtl
COVID, TPA’s and carrier consolidation have changed the landscape of our industry. It’s harder than ever to remain front of mind and to develop professional relationships, especially with agents.
Join us as we get key insights from Gerry Edtl (more than 40 years in the industry!) as he shares his perspective on relational selling, looking at the claims relationship through the eyes of an agent and creating true value for our referral sources not just cheap talk.
www.GerryEdtl.com
Gerry@GerryEdtl.com
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designed specifically fo…
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Aug 31, 2021
Ep 13 - You Don't Have Integrity, and Neither Do I
We tend to think about integrity as something we identify ourselves or our businesses with, ie. "I'm a person of integrity" or "Integrity is one of our core values."
What we've found, is that integrity is a moment by moment choice. We're constantly choosing throughout our life, "Am I going to choose integrity in this moment, or am I not."
In today's show we dive into the roles that discipline and integrity play in the growth of all leaders. How can we become better aligned between what we say about ourselves, and how we're actually living on a moment by moment basis.
It changes everything.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to su…
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Aug 23, 2021
Ep 12 - What Can We Learn From Elon Musk
What can we learn from iconic business leaders? The Steve Jobs', Elon Musks' and Warren Buffets' of the world?
In this episode we pull some insights from great leaders we admire:
* Building a mission people want to be a part of
* Get comfortable doing more with less. It's amazing what a small team of loyal, dedicated, driven and thoughtful people can do together.
* Never stop being engaged with what's happening in the field. Inspect what you expect, know what's happening in your business.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designed specifically for the…
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Aug 16, 2021
Ep 11 - Xcelerate Your Potential w/Rachel Stewart
Rachel Stewart, CEO and Co-founder of Xcelerate Restoration Software and past EVP of Titan Restoration
We cover a lot of ground in this episode with Rachel:
* The importance of surrounding yourself with people that are smarter and more successful than you. (If you're feeling like an imposter or like you're in over your head, that's probably the group you need to be in)
* Discovering that other leaders "don't know what they're doing either" 😉
* The importance of working with great partners- CPA, coaches, consultants, etc
* How to give your team a deep sense of ownership over their role and contribution to the company
* Knowing what your personal core values are and then aligning your hiring and management style with those values
* Visioneering, creating a vivid vision- how to create and communicate a vivid picture of the next 5-10 years that your team can rally behind and own their piece of it.
Thanks for listening! If you enjoy the podcast please be sure to leav…
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Jul 31, 2021
Ep 10 - Knowledge Is Power
Fear (often just a lack of proactive engagement) can cause us to not properly equip our teams for success. It’s critical that we ensure our teams have the right level of information. Yes, even the financials! so that they can have the highest chances of bringing big WINS in their role on our team. when we provide the appropriate amount of information based on each individual’s position, we empower our employees to have a real and significant impact on the future of our company. As leaders, we have to use our actions to show our team members THAT WE TRUST THEM and that we believe they have the power to help us move the ball down the field. So by Establishing clear and measurable goals regarding revenue, gross profit margins and closing rates, our A+ players can set their priorities around the things that will have the highest impact.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and…
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Jul 30, 2021
Ep 9 - How We Make Them Feel In The Process
Very few things will actually help us differentiate our companies from the competition. At the end of the day the technical aspects of what we do are often interchangeable. So if that’s the case what can we do to actually stand out in the crowd? We focus on how we make our clients feel when delivering our services. OMG did we just say “how we make them feel”? Simply said, we have to focus on our client experience if we are going to get wins and create cheerleaders for our businesses. Is your team prepared to meet and exceed your client’s needs even when their needs are unspoken? Let’s jump in and see how we can build a team that always has their antennas up and their radars on.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is a…
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Jul 29, 2021
Ep 8 - Leadership and Self Deception
Is what we are telling ourselves and others really the truth? How often do we act or say things that are not really an accurate reflection of our actions. POSTURING. We all do it and often its creating scenarios that force us to delay the gains we could be achieving. Are we aggressively pursuing actions and behaviors that honestly align with our goals and objectives or are we allowing ourselves to slip? As business owners and leaders we often need key people in our lives to help us ensure we ditch the posturing and start telling ourselves the truth. The more often we live out the truth the more empowered we are to make better decisions and make huge progress in our businesses and relationships. At the end of the day does You believe you?
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponso…
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Jul 28, 2021
Ep 7 - Part 3 Why Would Anyone Want To Work For You
Here is the 3rd and final part to our series on attracting and retaining great people. Now that we have secured some new talent, what are we going to do to ensure they remain on the team and continue to help us fulfill our team’s mission? Have we truly created an environment that matches what we sold our prospect during the interview and onboarding process? Are we providing a vision that is sticky and creates a real drive from our employees to join the mission for the long hall?
The universal pain point for most organizations is filling the seats with A+ players. Are we taking an honest review of our company, the culture we have established and the actual benefits that we are providing our employees? It’s critical that we look at our organization through the eyes of our prospects and existing employees. What’s in it for them? So often we ask that question and only look at it through our own eyes. We forget that the things that seem the most valuable to us may not be as valuabl…
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Jul 27, 2021
Ep 6 - Part 2 Why Would Anyone Want To Work For You
Here is the 2nd part to our series on attracting and retaining great people. Let’s take a look at the benefits that we are providing our employees. Let’s explore additional ways we can provide for our teams and help support a healthy work environment. There are lots of cost effective ways for us to enhance how attractive our organization is in the eyes of a prospective employee.
The universal pain point for most organizations is filling the seats with A+ players. Are we taking an honest review of our company, the culture we have established and the actual benefits that we are providing our employees? It’s critical that we look at our organization through the eyes of our prospects and existing employees. What’s in it for them? So often we ask that question and only look at it through our own eyes. We forget that the things that seem the most valuable to us may not be as valuable to those we are trying to hire.
Thanks for listening! If you enjoy the podcast please be sure…
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Jul 26, 2021
Ep 5 - Part 1 Why Would Anyone Want To Work For You
Here is part 1 to our series on attracting and retaining great people. Today we focus on the onboarding process our new team members experience. Are we setting the stage correctly and in a super proactive manner or are we leaving first impressions to chance?
The universal pain point for most organizations is filling the seats with A+ players. Are we taking an honest review of our company, the culture we have established and the actual benefits that we are providing our employees? It’s critical that we look at our organization through the eyes of our prospects and existing employees. What’s in it for them? So often we ask that question and only look at it through our own eyes. We forget that the things that seem the most valuable to us may not be as valuable to those we are trying to hire.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued sup…
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Jul 25, 2021
Ep 4 - You're Not Really Working 80 Hours A Week
Are you one of those people that brags (or complains) about working "80 hour weeks"?
Our business culture tends to glorify "grinding". Working all day, then bringing our laptop home to work after dinner.
The reality though, for nearly all of us, is we're not actually working "80 hours a week". For a lot of it, we're really just spinning our wheels and going through the motions.
Many of us, if we're honest with ourselves, look back over a long, "busy" week, and struggle to identify what we actually accomplished. How did we move the needle, and what kind of actual impact did we have on our business?
The reality- most of us, even high achievers, have 4 to 5 hours of our BEST WORK every day. We have 4 to 5 hours where we bring our full focus, our full creativity, our full drive. Maybe you're extraordinary and you've got 6-8 hrs in you.
Whatever your true capacity is- it's probably a whole lot less than 80 hours a week. And if that's true, how do you need to rethink your work…
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Jul 24, 2021
Ep 3 - Show Me The Money!
Has your team fallen behind with Collections/AR?
Do you have tens of thousands or hundreds of thousands of uncollected money that's just sitting out there, aging? Is it causing you to lose sleep at night? Is your balance on your line of credit giving you heartburn?
During today's episode Chris and Brandon break down collections, the impact it's having on your business, and tips and strategies for leveling up your AR operations.
The better you get at collections, the more profit you make!
For those of you in the middle of a cash crunch/collections crisis, Chris and Brandon also provide a game plan for getting your AR back under control.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job managem…
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Jul 23, 2021
Ep 2 - Don't You Want To Know?
Who gives you feedback on your behavior, your attitudes, your performance?
As owners and leaders, our people depend on us to give them affirmation and accountability. But who holds us accountable? Who holds a mirror up and let's us know how others are experiencing us?
Are we open to that feedback? Do we even want to know?
Reflecting on our weaknesses and negative habits can we a powerful way to grow as a leader. It helps us be more aware of how we're impacting others. It also helps us change our behavior. When we reflect on our growth areas, and others' feedback, we become more self-aware and can choose to react/respond differently in the moment.
Don't you want to know?
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is…
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Jul 22, 2021
Ep 1 - MRM Pilot
What's the mission behind the show and what can you expect as you take the journey with us?
We need a fresh industry conversation.
How do we as owners thrive in this chaotic business? How do we grow as business leaders (vs. just owner-operators or employees), as mentors and and people-developers, while also becoming better spouses and parents?
How do we raise the bar in this industry that's been so good to many of us? How do we level up the way we think about our work, about our role?
What breakthroughs can we make in our business by looking for new ideas OUTSIDE of our industry?
How do we build a life we're proud of in this industry?
These are the kinds of questions and conversations we'll be having on the MRM podcast.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponso…
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