Designing Trustworthy Voice Assistants
Play • 46 min

The Future is Spoken presents Elaine Lee as this week's guest. 

Elaine Lee is a designer specializing in artificial intelligence and machine learning, with a focus on ethical AI. She's currently a Principal Product Designer at Twilio on the AI team, and previously led the design of eBay's AI-powered shopping assistant on Facebook Messenger and Google Assistant.

Starting with their own experiences, they end up discussing the building a trustworthy voice assistant

Tune in Now!

Conversation Highlights:

  • [00:01:32]: Elaine’s journey from Psychology to Product Design
  • [00:02:37]: Elaine’s experience building conversational bots with EBay
  • [00:05:20]: Twilio AutoPilot Platform
    • Autopilot is a developer centric tool to create conversational AI bots for various text and voice based platforms, 
  • [00:08:17] Tips for building Natural Language System 
  • [00:10:56] Differences designing for chatbot vs Voicebots
  • [00:18:19] Best practices for building trust with voice assistants and conversational AI bots
  • [00:23:52] Disambiguations strategies to build trust 
  • [00:32:22] Expectations setting for building trust 
  • [00:41:54] Elaine’s advice for aspiring conversation and VUI designers 

Learn more about Elaine at

●      LinkedIn

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Follow Shyamala Prayaga at @sprayaga




This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit shyamalaprayaga.substack.com
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