In one week, I had two customer service experiences that were polar opposites of one-another. Truly, the secret sauce to succeeding in any job, with any idea, with life itself, is how we treat people. Employees forget that when are in a store, they are now the customer. That they want assistance and kindness when they need it. That their time is valuable and that the employees must put up with their moods. What happens that we don’t realize that have always been both the employee and customer? We’re interesting aren’t we?!?
In this podcast episod
e, I explain what great customer service is like and also what typical horrible customer service is like. There is no need to future with Artificial intelligence possibly taking your job if you have forgotten how to be nice to someone. It’s that simple and that important.
It’s a bit of a rant but so important to listen to this podcast.