Aug 18, 2021
The new customer experience
Play • 30 min

Customer experience is defined by the interactions and exchanges your customer has with your business throughout the entire customer journey. To ensure all interactions that the customer has with your business are positive, we chat with Gabriele Masili, Vice President and Chief Technology Officer for Microsoft’s Customer Experience and Success division. Gabriele talks about the ideal customer experience framework, and in what ways these technology transitions and virtual agents can enhance the experience for customers as well as employers.

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