Season 4, Episode 3: What if....businesses practiced deep listening?
Play • 1 hr 11 min

What if....businesses practiced deep listening? with Oscar Trimboli, podcast host of Deep Listening

On this episode, we dive on in and learn:

  • Listening is a practice, like any other skillset
  • The maths of listening; the 125/400 Rule and the 125/900 Rule
  • The difference between hearing and listening
  • The power of a pause and how to use it
  • Why "how" is a good process-oriented question
  • The difference between feedback and feedforward and which one promotes more action
  • Why we must ask who's potentially missing from our conversation - who's not being listened to
  • The power of short questions
  • Why process-oriented questions of 10-words or less promote comprehension and application
  • The difference between great leaders and managers
  • The role the leader plays in setting the listening temperature of a group
  • An engaging technique for teams to set better listening and leverage time
  • The three lenses of listening for leaders: self, people, greater ecosystem
  • The number 1 thing that distracts people from listening
  • The three questions to use to explore what isn't being said: Tell me more, what else, pause
  • How to evolve a question/thought when guided by an engaged listener
  • The importance of a reflective practice, a group of trusted advisors, and having hobbies
  • The four listening villains 
  • How to teach your boss to listen
  • Oscar's answer to "What if...businesses realized that they are people too?" (1:05:10)

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