What if....businesses added a bit of EQ to their IQ for real organizational excellence? with Sandra Crozier-McKee, Facilitator, Executive Coach, Speaker
6:36: A business of excellence is clear on their values, principles, and who they are as a person. They understand that they are the sum of their parts.
7:57 - 9:42: The best businesses are a combination of EQ and IQ
10:35 - 16:36: What exactly is Emotional Intelligence?
17:39: Empathy and leaders - how to balance the empathy for the people on the team with the realities of running a business
20:57: Leaders have feelings too. You cannot be empathetic without showing the gaps in your own armour
27:46: the PERSONAL vision of the leader is what often dictates the vision and mission of the overall organization. This comes from the top BUT is supported from the bottom.
29:27: STOP for a moment. Imagine your business without your PEOPLE today. Not the positions...but the people. How does that change your business and role as a leader?
29:52: I/R Theory (Identity/Role Theory).
32:32 - 34:25: EQ of a business can be intentionally developed by choosing to focus and create positive neural pathways
35:52: Where to start developing your EQ. Your business VISION, asking:
36:32: Tylenol Case study and the power of their vision. At a massive loss, recalled product that was harming population because vision said that they, "did not do harm." By recalling, they were able to:
38:45: hear Sandra's answer to what if...businesses realized that they are people too?
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