The Business of Cleaning
Janitorial Manager
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The Business of Cleaning Podcast is your number one source for information on the commercial cleaning industry. We release new episodes monthly with successful personalities in the industry and cover the topics that matter the most to your organization.
Available episodes
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Oldest first
Oct 18, 2023
Adapting and Thriving: Commercial Cleaning Sales Today
Over the past three years, sales approaches have witnessed a profound transformation, catalyzed primarily by the seismic impact of the 2020 pandemic. In this evolving landscape, MJ Mrga, Manager of Business Development for GDI Services, underscores the paramount importance of adaptability. The ability to be an empathetic listener and thoroughly comprehend customer needs has assumed heightened significance in virtual interactions. MJ imparts invaluable insights into achieving success by honing these critical skills and meticulously attending to the details in every client interaction.
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Sep 20, 2023
Leveraging Social Media for Hiring in the Commercial Cleaning Industry
Like numerous businesses, Imperial Cleaners faced setbacks during the pandemic, particularly in staffing qualified candidates. With a population exceeding one million in Nova Scotia, the company needed to expand its horizons beyond provincial borders to locate and hire the right individuals. This expansion introduced challenges related to longer commutes and transportation logistics. However, Imperial Cleaning didn't allow these hurdles to impede its progress. Instead, the company embraced the difficulties by adopting innovative solutions. Collaborating with a recruitment agency, they addressed their staffing needs with determination. Beyond this, Imperial harnessed the power of social media, leveraging platforms such as Facebook and Twitter to reach and engage potential candidates effectively.
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Aug 17, 2023
The Business of Cleaning (Trailer)
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Aug 16, 2023
Investing in Success: The Impact of Training in Commercial Cleaning
Training is crucial for a successful cleaning operation. This month, Brant Insero, ISSA’s Sr. Director of Global Education, discusses training trends and increased company investment in training programs. He also highlights how public perception has improved, leading to greater respect for industry workers.
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Jul 19, 2023
Creating & Living the Lifestyle You Desire as a Commercial Cleaning Business Owner
When Ken Carfagno entered the cleaning industry in 2005, he had $160,000 in debt. Listen as Ken discusses how he remained determined to eliminate this staggering debt. Despite finding success with his business, Ken was working 70-hour work weeks and missing important family events. This is when he developed a plan to create the lifestyle he deserved, allowing him to work less and spend more time with his family.
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Jun 22, 2023
Building a Sustainable Future: Betco's EnviroZyme Probiotic Solutions Lead the Way
In this edition, Scott Prather, Senior Regional Manager for BETCO Corporation unveils their groundbreaking product EnviroZyme Probiotic Solutions products. A probiotic that lasts 21 days on surfaces and is environmentally friendly. Scott guides us through the research and development of the cleaning product at their world headquarters in Bowling Green, Ohio. He also discusses how he’s witnessed sales and businesses grow and develop during his 33-year career.
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May 25, 2023
Building Company Culture Vital to Retention Success
In this episode, Edwin Eaton shares his strategies to building a positive company culture that leads to employee retention. Instead of promoting customer reviews, he promotes his employees on the company’s social media and sells his customers on his employees. This has created a family atmosphere between their customers and employees.
Learn more about our show here: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
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Apr 26, 2023
Inside the Kennedy Collective: Creating Opportunities in the Commercial Cleaning Industry
In this month's episode, Valerie Reyher introduces us to The Kennedy Collective and how they provide an all-inclusive approach to employment opportunities in the Commercial Cleaning Industry.
Valerie Reyher started with The Kennedy Collective 28 years ago as a college graduate and has worked up in the company to her current position as VP of Workforce Development and Social Enterprise. Being able to help people achieve their goals and dreams every single day is a factor in why Valerie has stayed with the company all these years. Learn more about our show here: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
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Mar 30, 2023
The Janitorial Manager Story
In this month's episode, we caught up with the Founder and President of Janitorial Manager, Archie Heinl. During the episode, we discuss the founding of Janitorial Manager and the many solutions JM provides to elevate cleaning organizations across the globe.
Learn more about Archie: https://www.linkedin.com/in/aheinl
Learn more about Janitorial Manager: https://www.janitorialmanager.com/
Podcast landing page: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
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Jan 24, 2023
The Ins and Outs of Payroll
To kick off the year, host Halie Morris sat down with the Owner of Payroll Select, Mark Miller, to talk about the dos and don'ts of payroll you should be considering for your commercial cleaning business.
Learn more about Mark: https://www.linkedin.com/in/mark-miller-81269251/
Learn more about Payroll Select: https://www.payrollselectservices.com/
Episode blog, video, and transcript: https://www.janitorialmanager.com/blog/the-ins-and-outs-of-payroll/
Podcast landing page: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
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Nov 1, 2022
Stop Sabotaging Your Own Change Initiatives: Create Employee Buy In Instead
In this BoC podcast episode, Podcast Coordinator, Halie Morris, speaks with Jared Loar, an account manager for Janitorial Manager, regarding the effects of implementing change in the janitorial workplace. Jared is right on the front line when it comes to helping onboard new customers to Janitorial Manager’s software.
While onboarding, he hears what sort of feedback business owners in the cleaning industry are receiving (the good, the bad and the ugly) when they decide to implement a major change, such as new software, without first going through the proper channels of involving their entire team in the decision-making process.
Read our blog: COMING SOON
Find us on your favorite platform: https://anchor.fm/business-of-cleaning
Learn more about the show: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
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Sep 14, 2022
Why Leadership is Actually the Key to Employee Retention with Mike Sawchuk
Mike Sawchuk, from Sawchuk Consulting, goes into detail about the effects of leadership on employee retention.
Host: Halie Morris | Guest: Mike Sawchuk
A cleaning business will never succeed without strong leadership and an employee will never stay with a company that lacks the leadership to provide proper support and a clear mission to follow. One without the other is destined for failure.
Blog post: https://www.janitorialmanager.com/blog/why-leadership-is-actually-the-key-to-employee-retention/
Learn more about our show: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
BoC Instagram: https://www.instagram.com/boc_podcast/
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May 24, 2022
Easy to Implement Habits for Data Security with Oliver Greive
Not talked about enough with business strategy is how you maintain data and cyber security, but it’s no less important than your sales, marketing, and services. What steps are you taking to make sure your business is safe?
We sat down with Oliver Greive, an Experience Designer I - Research and Strategy for UPMC Health Plan. His experience spans from linguistics to human-computer interaction. Oliver helped us look at cyber security from the end user perspective and offer insight on easily implementable changes we make to increase the safe keeping of important data.
Learn more about our show: https://bit.ly/3tXRdAz
Have questions or are interested in working with our show? Email us at marketing@doubleasolutions.net.
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Apr 19, 2022
Addressing Employee Retention with Ben Walker
The difficulties of managing employee retention have only been highlighted more in the last few years as tolerance for undesirable work climates drops and employees demand more competitive compensation.
Follow our conversation with Ben Walker on the Business of Cleaning podcast as we discuss the root causes of high turnover and how to combat them.
Ben has been an educator, consultant, writer, and public speaker within the jan-san industry for nearly 20 years. As a writer, Ben is a columnist for Facility Cleaning Decisions magazine where he shares his observations and insights about issues facing professional cleaning operations. Additionally, he is a blogger and key opinion leader for CloroxPro.
Learn more about our show here: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
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Mar 21, 2022
Clean Up Your Marketing: Getting Started with Stacy Tennyson
In order to land new contracts, marketing is vital for the success and growth of your business. It establishes a presence among your target customer base and allows you to create brand authority, both of which are necessary for the longevity of your operations.
_Stacy Tennyson_ is one of our sales experts at _Janitorial Manager_, with a strong background in marketing, SEO, and business growth. We brought Stacy on because one of the first conversations she has with newer business leaders is how to get started with their marketing.
Stacy has owned her own cleaning business and is a rising voice in the jan-san space. We found her episode on the Business of Cleaning March ‘22 episode to be insightful and helpful. If you’d love to get in touch with Stacy to learn about growing your cleaning operations, you can connect to her on LinkedIn or reach out to her at _stacy@jantitorialmanager.com_.
Episode Blog Post: https://bit.ly/3v0zDyt
Learn more about the show: https://bit.ly/3tXRdAz…
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Feb 14, 2022
Educate, Train, and Certify Cleaning Excellence with Mark Warner
It’s not easy to set yourself apart in the cleaning industry, validate the pricing of your services, and maintain a high standard of clean. We sat down with Mark Warner on the latest Business of Cleaning episode to talk about ways you can.
_Mark Warner_ is the National Sales Manager for _the Bullen Companies_ in Folcroft, Pennsylvania, and has served as the Education Manager for _ISSA’s Cleaning Management Institute_.
Mark’s responsibilities have included running training seminars throughout the country and further developing the _Certified Custodial Technician_ programs. As an industry professional for over 30 years, a past member of the ISSA Board of Directors, and a _CIMS Certified Expert_, Mark is the expert to talk to about education, training, and certification in the Jan-San industry.
Learn more about the episode: https://bit.ly/3sHGhZj
Learn more about the show: https://bit.ly/3tXRdAz
If you have questions or are interested in being a guest, email us at Marketing@Dou…
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Jan 17, 2022
How to Utilize LinkedIn for your Jan-San Business with Justin Clark
An opportunity sits in front of you and there is no price, but your time and commitment for claiming it. LinkedIn is a free resource and Justin Clark sat down to talk about how it helps leaders take their cleaning operations to the next level.
_Justin Clark_ is the VP of Sales at _Kelsan_, one of the first Jan-San distributors in East Tennessee and based out of Knoxville. Kelsan is one of the largest distributors for its region and boasts maintaining healthy and mutually-beneficial customer relationships.
Justin himself is a rising star on _LinkedIn_, despite all of his protests. While he may not have the largest follower count, he does have an impressive amount of engagement on the platform and has truly turned it into a relationship builder.
More About the Episode: https://bit.ly/3GEDdTJ
More About the Podcast: https://bit.ly/3tXRdAz
Follow Us on Instagram: https://www.instagram.com/boc_podcast/
Submit any questions, ideas, or guest requests to us via Marketing@DoubleASolution…
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Dec 20, 2021
Janitorial Manager Looks Back at ISSA 2021 with Archie Heinl
Here’s a quick look back at ISSA Show North America 2021 as experienced by the JM team.
_Archie Heinl_ is the President of _Janitorial Manager_ and has been working in the software-as-a-service space for many years. Through long years of dedication and a willingness to work with customers to find a solution, he’s developed a great reputation as a reliable and compassionate leader.
Janitorial Manager is a robust software solution built specifically for the cleaning industry to help streamline and more efficiently manage operations. It’s also customizable to your needs and you only pay for what you need. You will then work closely with our account managers and customer success teams to get the system up and running smoothly throughout your business.
Read the blog post/Access the transcript: https://bit.ly/3FxTn0F
Learn more about the podcast: https://bit.ly/3tXRdAz
Questions and guest inquiries can be sent to marketing@doubleasolutions.net.
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Nov 8, 2021
Employee Retention in a Difficult Employment Market with Terell Weg
From difficulties with staffing to the desire to improve company culture, good employee retention is a must, but how do you make yours the best it can be? I sat down with Terell Weg to find out.
_Terell Weg_ is the CEO of _MSNW Group_, based out of Washington. She’s worked within the industry and her family’s business from a young age, starting from the bottom and working her way up through hard work and determination.
_MSNW Group_ is a great example of how powerful cultivating a positive culture and support structure for team members can be. Over the years they have successfully grown their reach to encompass much of the tri-state area. In my conversation with Terell, we go over the history of MSNW Group, how she’s grown as a leader, and how they have managed to connect to their employees and build a desirable work culture.
Read More: https://bit.ly/3C1J8yV
Podcast landing page: https://bit.ly/3tXRdAz
Have any questions or curious about filling a guest spot for 2022? Email…
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Oct 18, 2021
Purchasing Groups: NSA Breaks Down Why You Should Join a GPO
Whether you’re new to the industry or just starting out you’ve likely at least heard purchasing groups mentioned. We sat down with one such group to give you an idea of why you might want to join.
This month’s episode is fortunate to feature three members from the _NSA (National Service Alliance)_ team. The conversation is led by NSA President, _Michael Conrad_, with input from _Debbie Wakefield_, the Director of Member Services, and _Ryan LeMire_, the Director of Business Development.
Michael has been in the industry for 30 years, primarily working in the supplier and distribution space. He’s also served in a variety of leadership positions, becoming a reliable and trustworthy expert in supply chain management. Debbie has been with NSA for about 13 years and prior to that, she owned her own cleaning business. Ryan, himself, has been with the team for two years and he works specifically to bring on new members.
Read More about this Episode: https://bit.ly/3FY8b9f
Podcast We…
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Sep 20, 2021
Improve Customer Retention Through Effective Communication with Corinne Zudonyi
When it comes to communicating the latest processes, keeping up to date with the news, and maintaining open lines of communication, _CleanLink.com_ knows what they’re doing. So we sat down with Editor-in-Chief, Corinne Zudonyi, to talk about how you can do the same for your cleaning business.
_Corinne Zudonyi_ is the _Editor-in-Chief of CleanLink.com_, Contracting Profits magazine, Facility Cleaning Decisions magazine, and Sanitary Maintenance magazine. She has nearly two decades of experience in the jan/san industry.
Through their various media outlets, they reach 190,000 jan/san distributors, building service contractors, and in-house facility cleaning executives.
Read More on this Episode: https://bit.ly/39rnsjM
Podcast website: https://bit.ly/3tXRdAz
Have questions or think you would make a good guest? Email us at Marketing@DoubleASolutions.net.
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Aug 16, 2021
Continuous Process Improvements Help Meet Increasing Cleaning Standards at the University of Toledo
Between high standards and the difficulties caused by _the pandemic, cleaning companies_ have had to learn the true meaning of change. We sat down with the University of Toledo’s custodial team to talk about how they’re working hard to meet new expectations and do the right thing for their frontline workers.
Maggie Garcia, the _Director of Central Services_ at _the University of Toledo_, and Candace Huner, a _Custodial Manager_ in charge of quality assurance at UT, joined us to talk about their process improvement efforts on Campus.
_Central Services_ at the University include custodial, pest, waste, motor vehicles, work control, and key control for the main campus. Custodial, in particular, encompasses all academic and residential life buildings on the main campus, cleaning and disinfecting, in total, over 3 million square feet.
Read More: https://bit.ly/3k0w0Da
Podcast Landing Page: https://bit.ly/3tXRdAz
Have questions or think you would make a good guest for the show? Emai…
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Jul 19, 2021
Make Great Company Culture a Part of Your Strategy with Jenean Perelstein
Have you thought about how your culture impacts your business’s success? More than likely you’ve heard many people stress culture and you’ve probably even done so yourself, but what are you really doing to ensure that you have a positive impact on that culture?
_Jenean Perelstein_ is a sociocultural anthropologist and business strategist. She has studied behavior change across many different cultures and implemented change strategies that have been the turning point for many cleaning companies.
Jenean is the CEO of _Alchemie Academy_, where she provides culture and strategy consultation. She also works closely with _Cleaning Management Concepts_, a consulting and systems integration company for the commercial cleaning industry.
Jenean has been kind enough to provide an additional resource for our listeners and readers called _10 Productivity Traps_.
Read More: https://bit.ly/3BqiBwi
Podcast website: https://bit.ly/3tXRdAz
Questions or think you'd be a good guest for the sho…
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Jun 14, 2021
Rethink Your Cleaning Solutions with Dan Schmidt and Zac Miner
If you’re not putting much thought into your cleaning solutions, you should be. The truth is that your employees and customers care and a good choice can make a big difference in the quality of job you provide.
Dan Schmidt is co-founder of Ageless Global, the company that created the _EZ Safer Surface Cleaner_ and Zac Miner is their VP of Sales. The reason they created their product is that they wanted a cleaner that was safer to use, but still effective.
The EZ Safer Surface cleaner is a product they had tested by an independent third party against the _Sars-COV-2 _pathogen directly and is FDA approved for surfaces with indirect and direct food contact. It’s actually a stabilized oxygenated water created to clean and disinfect.
Their team has provided a great opportunity for our listeners and offers a 50 percent off coupon when you try the cleaner for yourself. Just use “50OFF” at checkout.
Link to Blog Post & Transcription: https://bit.ly/3zlVMIS
Podcast website: http…
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May 17, 2021
Improve Your Employee Retention with Jason Morris
Welcome to the new schedule of the Business of Cleaning podcast!
It can be hard to find qualified applicants, but it can be even harder to keep them. If you found a valuable employee then you know that they have the potential to be hired elsewhere. The real talent comes in retaining your employees and we sat down with the perfect person to talk about doing exactly that.
_Jason Morris_ is the Executive Director of HR at _Owens Community College_, with 17 years of experience and a history of working for several different types of businesses. He is _SHRM-CP_ certified and is certified as a _Professional in Human Resources (PHR)_.
We brought Jason on to talk about a large sticking point for many cleaning businesses and that is employee retention. Right now, when recruiting is harder than ever, keeping the quality employees you have is even more vital.
Episode Blog Post: https://bit.ly/2RqZ7oZ
Podcast website: https://bit.ly/3tXRdAz
Have questions or interested in joining us as a gues…
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Apr 26, 2021
Building Great Leadership: Using Change as an Opportunity with Mike Derryberry
Embracing change as a leader is one of the true telling moments of your career. Are you using a difficult situation as an opportunity or are you floundering around for answers?
_Mike Derryberry_ is the owner and Chief Visionary Officer for _Compass Cleaning Solutions_. Established in 2004 Compass has consistently taken the long-term approach to growing the company based on Purpose, Values, and Mission. Their belief that culture and people precede profits and their determination to expand their services has given them a unique place in the Phoenix, Arizona market. They have consistently ranked in the top 10 for Janitorial businesses according to the Phoenix Business Journal.
Compass has been nominated, and selected as a finalist for the _BBB Torch Award_ for Ethics three times, in 2015, 2016, and again in 2020. In 2020 they were selected as the top business in their category and were given the distinction of 'winning' The 2020 Torch Award for Ethics.
Mike is an eager advocate of…
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Apr 19, 2021
Building Great Leadership: Using Delegation to Create Growth with Mike Derryberry
A great leader understands the importance of sharing the workload and responsibility and knows the right time to let someone else’s expertise take over. Mike Derryberry of Compass Cleaning Solutions tells us about his experiences.
_Mike Derryberry_ is the owner and Chief Visionary Officer for _Compass Cleaning Solutions_. Established in 2004 Compass has consistently taken the long-term approach to grow the company based on Purpose, Values, and Mission. Their belief that culture and people precede profits and their determination to expand their services has given them a unique place in the Phoenix, Arizona market. They have consistently ranked in the top 10 for Janitorial businesses according to the Phoenix Business Journal.
Compass has been nominated, and selected as a finalist for the _BBB Torch Award_ for Ethics three times, in 2015, 2016, and again in 2020. In 2020 they were selected as the top business in their category and were given the distinction of 'winning' The 2020 T…
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Apr 12, 2021
Building Great Leadership: They’re Made, Not Born with Mike Derryberry
Leaders are not born, they’re made. We sat down with Mike Derryberry to talk about what makes a good leader.
_Mike Derryberry_ is the owner and Chief Visionary Officer for _Compass Cleaning Solutions_. Established in 2004 Compass has consistently taken the long-term approach to grow the company based on Purpose, Values, and Mission. Their belief that culture and people precede profits and their determination to expand their services has given them a unique place in the Phoenix, Arizona market. They have consistently ranked in the top 10 for Janitorial businesses according to the Phoenix Business Journal.
Compass has been nominated, and selected as a finalist for the _BBB Torch Award_ for Ethics three times, in 2015, 2016, and again in 2020. In 2020 they were selected as the top business in their category and were given the distinction of 'winning' The 2020 Torch Award for Ethics.
Mike is an eager advocate of good leadership practices and joined us for the entire month of April…
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Apr 5, 2021
Building Great Leadership: Establishing Your Purpose with Mike Derryberry
Good leadership is paramount to good business. The first thing you have to do as a leader is to establish your purpose.
_Mike Derryberry_ is the owner and Chief Visionary Officer for _Compass Cleaning Solutions_. Established in 2004 Compass has consistently taken the long-term approach to growing the company based on Purpose, Values, and Mission. Their belief that culture and people precede profits and their determination to expand their services has given them a unique place in the Phoenix, Arizona market. They have consistently ranked in the top 10 for Janitorial businesses according to the Phoenix Business Journal.
Compass has been nominated, and selected as a finalist for the _BBB Torch Award_ for Ethics three times, in 2015, 2016, and again in 2020. In 2020 they were selected as the top business in their category and were given the distinction of 'winning' The 2020 Torch Award for Ethics.
Mike is an eager advocate of good leadership practices and joined us for the entire mo…
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Mar 29, 2021
Make Your Business Known with a Good Marketing Strategy with Sam Riegsecker
Do you have a marketing strategy for your cleaning business? Our team sat down to talk about the ins and outs of a modern marketing strategy and why it’s vital for growth!
_Sam Riegsecker_ is becoming a familiar face amongst our episodes as an occasional host. He steps out again, from his behind-the-scenes role as Marketing Manager for _Janitorial Manager_, to join us behind the mic.
This week we talked about what things to consider as you _develop or refine your marketing strategy_. Marketing is key to growth and to sales and good marketing will keep your business thriving even in tough times.
Podcast Website (includes blog post and transcript): https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
Questions about the show or interested in being a guest? Email us at Marketing@DoubleASolutions.net.
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Mar 22, 2021
Making an Impact: Is Your Business Cleaning for a Reason? with Debbie Sardone
Debbie Sardone is a brand pioneer, creating "first to market" categories in unlikely places. Her nonprofit _Cleaning For A Reason_ (an ISSA Charities program) is the largest cleaning for cancer charity in the world.
Debbie turned a cleaning job into a three-million-dollar cleaning empire. After building one of the largest self-running maid services in the country, _Buckets & Bows Maid Service, Inc._, she began speaking and training other cleaning business owners around the world creating more "Mop-Free Millionaires" than anyone on the planet!
Debbie also owns _SPEEDCLEANING.COM_ and manufactures her own line of non-toxic cleaning products. Her nonprofit, _Cleaning For A Reason_, has risen to national prominence and has provided free house cleaning services to over 50,000 families with cancer. Debbie’s been featured on Fox & Friends, Oprah, Reader’s Digest, Today.com, Yahoo! News, as well as, dozens of other local and national media.
Podcast website: https://www.janitorialmanager…
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Mar 16, 2021
Is Your Business Volunteering? The Benefits of Giving Back with Jill Kellermeyer-Kegler
Running a cleaning business can be stressful, but community service offers you the chance to take a mental break, grow your network, and raise employee retention at the same time.
_Jill Kellermeyer-Kegler_ is the Director of Business Development for _Janitorial Manager_. She joined the company early in 2019 and has become an important part of helping our company grow.
Jill is not only great at her job, but she’s ingrained herself in the Toledo-Area community and a familiar face. She’s done this by volunteering her time and energy outside of her professional career to help people and get involved locally. The effect is not just becoming more well-known but a boost to Jill’s mental health and readiness to work.
Podcast website: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
Have questions about the show or interested in being a part of it? Email us at Marketing@DoubleASolutions.net.
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Mar 9, 2021
Why You Should Keep Networking as a Business Owner with Amanda Villarreal
Running a cleaning business takes a lot of work and most of your time is likely focused on improving the trade, your employees, and your customers, but are you continuing to network and connect to your community, or are you missing out on the opportunity?
_Amanda Villarreal_ is the co-founder and managing member at _PLEX Capital_, an invoice factoring business that provides working capital for businesses, and in particular, cleaning businesses.
We brought Amanda back, because it is through the power of her networking and drive to create connections that she has launched so much success in the last few years. It all started with a local _rotary club_ but also blossomed into a multitude of opportunities and recognition.
Podcast website: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
Have questions or interested in being a guest? Email us at Marketing@DoubleASolutions.net.
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Mar 2, 2021
Why Strategy Matters More Than Ever When Building a Plan to Thrive with Eric Kurjan
Have you thought about your strategy recently? We have and we sat down with the strategy expert, Eric Kurjan, to get expert advice on how you can give your business the advantage and set it up for success long-term.
Eric Kurjan is the president of Six Disciplines Consulting Services, based out of Toledo, Ohio. Six Disciplines is a consulting firm that specializes in the long-term development of their strategic vision.
In our conversation, we took a high-level look at what Eric does and how a business should approach their strategic vision and decision-making. This is especially important now, as businesses shift and change due to the impacts of the pandemic, and companies are facing new areas of growth and potential.
Podcast Website: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
Do you have questions about the show or are interested in being a guest? Email us Marketing@DoubleASolutions.net.
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Feb 23, 2021
Use Great Leadership to Strengthen Your Brand and Grow with Todd Hendricks Jr.
At the forefront of every great business is great leadership and if you’ve been neglecting the leadership of your company then are great repercussions that you may realize. Think you’re already there? Then, here is simply some food for thought to aid in continuous improvement in your business.
Todd Hendricks Jr. is the current president of Pioneer Industrial Systems, a robotics and automation company based out of the Toledo, Ohio Area. The company specializes in custom design and engineering and is currently in the process of getting the patent for a revolutionary way to handle road maintenance, particularly on freeways.
The company is not just a great source for innovation and state-of-the-art machines, though. They are also forerunners in best business practices and great leadership. That’s exactly what we brought Todd on to discuss; business leadership in today’s world and why you need to make great leadership a priority for your cleaning business.
Podcast Website: https:…
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Feb 16, 2021
5 Ways to Generate New Business with Sam Riegsecker
Paying for leads can be expensive and generating new business is hard work! We pulled together a shortlist that will help you do that for little to no cost.
Sam Riegsecker is the Marketing Manager at Janitorial Manager. You may recognize his name from the JM weekly newsletters or a Facebook community. Sam has worked with the company since its founding and been a vital part of the branding and communication we do with our customers and community.
Sam manages not only our websites and Facebook pages but also works closely with our sales team to generate leads. Lead generation can be a sticking point in the realm of growth but by using a few good resources, you can generate fresh leads for your business without breaking the bank.
Podcast website: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
Questions or want to be a guest? Email us at Marketing@DoubleASolutions.net.
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Feb 9, 2021
Make Facebook Groups a Resource for Your Business with Sam Riegsecker
Having a Facebook account is now extremely commonplace, but Facebook has evolved beyond the usual company pages and share posts. Facebook groups are becoming a more popular place for like-minded people to congregate, often in the thousands, to generate ideas and share knowledge.
Sam Riegsecker is the Marketing Manager at Janitorial Manager. You may recognize his name from the JM weekly newsletters or a Facebook community. Sam has worked with the company since its founding and been a vital part of the branding and communication we do with our customers and community.
Sam manages not only our websites and Facebook pages, but created the JM Community group and drives a lot of blog content. He’s also an avid seeker of knowledge and his goal is to help more cleaning industry companies gain a great understanding of business.
Join Our Facebook Group: https://www.facebook.com/groups/janitorialmanager/
Podcast Website: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
I…
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Feb 2, 2021
Improve Your Management Approach with Ralph Peterson
Leading and managing successfully can be difficult to nail down, especially when in-person seminars are few and far between right now. We sat down with someone who’s expertise in management in the cleaning industry to help you refine your own management just a little bit more.
Ralph Peterson is a housekeeping management trainer, specializing in the healthcare and long-term care spaces. He has hired, promoted, and trained managers, those first-timers to the most experienced, for over 20 years.
We sat with Ralph to discuss the industry, especially recently, and process management on the job. Ralph first joined the industry at 16 by cleaning ski condominiums and didn’t expect to return to it after college, but when he was offered a great management position, later on, he returned for the long haul.
Podcast website: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
Have questions or like to be a guest? Email us at Marketing@DoubleASolutions.net!
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Jan 26, 2021
Why Industry Groups are Important for Growth with Todd Hopkins
There are many things you can do to strengthen your business within the cleaning industry and we can all agree that knowledge is power. Instead of reaching around the dark, many are utilizing their network and joining industry groups in order to pull from the expertise of those who have already built their keys to success.
Todd Hopkins is the current president of BSCAI, of which he has been a member since 1993. He joined a year after starting his own cleaning business, a franchising company called Office Pride.
BSCAI, or Building Service Contractors Association International, is a well-known industry group that acts as one of the biggest resource groups for the building service contractors in the United States and Canada. BSCAI is a collection of professionals in all stages of their business. Some are new to the organization and are the biggest receivers of knowledge and others have been in the industry and organization for years, like Todd, and are now able to give back and pass on…
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Jan 19, 2021
How to Improve Your Remote Hiring Process with Jamie Rofkar
Recruitment and hiring are never easy, but recently, there seems to be new challenges. Health is a bigger concern than ever and adjusting to meeting new demands and guidelines is difficult at best. So we asked our very own HR Generalist for her advice.
Jamie Rofkar is the HR Generalist for Janitorial Manager and SHRM certified. She leads the way in helping establish HR practices, such as recruitment and hiring. Jamie is a go-getter with the ability to connect easily to the people she meets and has greatly enjoyed the usual face-to-face aspect of the hiring process.
With current shifts due to COVID-19 and the rapidly advancing technological world, Jamie has had to adapt those processes, which includes a remote interviewing process. She has taken the approach of being compassionate and understanding, realizing that not everyone has the same accommodations, especially now, and focuses instead on the factors that could make that interviewee a good addition to the team.
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Jan 12, 2021
Why Work with a Cleaning Franchise Company with Todd Hopkins
No matter how much the world changes, some things will remain relatively true. For example, starting a cleaning business is hard work. It takes a lot of knowledge, resourcefulness, skill, and connectivity to succeed.
There are various ways an ambitious entrepreneur can approach doing so. One of those ways is to look at franchising options and create your business around a brand that is already established and going strong. Franchising companies like Office Pride provide resources, education, networking opportunities, recognized branding, and help raise the standard for cleaning.
Todd Hopkins is the founder and CEO of Office Pride Commercial Cleaning Services, which he started in 1992 after a successful research paper at Butler University.
Office Pride is headquartered in Palm Harbor, Florida, and has 135 franchises in 25 states. They follow a franchising model that focuses on a strong franchise relationship and exceptional quality services. The business that Todd theorized in his MB…
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Dec 29, 2020
S1.5E5: Retention and Engagement: Improve Your Leadership Approach
It’s what we focus so much of our time and effort to develop and while it’s not the only solution to increase retention and engagement of employees, there’s no doubt that it’s a heavy hitter. So what is the right approach to creating and maintaining good leadership? We’ve outlined a few suggestions to get you set on the right path to impactful success.
As we wrap our first mini-season and swing into the new year together, make sure you're subscribed on our website, follow us on your favorite listening platform, and leave us a review to tell us what you think.
Website: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
You can also email us at Marketing@DoubleASolutions.net with any questions you may have! Can't wait to join you again in 2021!
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Dec 22, 2020
S1.5E4: Retention and Engagement: Invest in Growth
When considering the retention and engagement of employees, it is also important to consider your growth strategy and some of the factors that make it effective. Why? Because employees want to feel invested and that they’re part of something important. You’ll also find that investing in things like reporting and education go a long way in raising the effectiveness and morale of your team.
Learn more about the podcast here: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
Don't forget to follow and leave a review! Have Questions? Email us at Marketing@DoubleASolutions.net.
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Dec 15, 2020
S1.5E3: Engagement and Retention: Aligning Your Core Values and Mission Statement
When it comes to aligning your company’s actions with your stated values and mission, are you actually doing what you say you set out to do? Part of employee engagement is ensuring that everyone is working towards the same goals and hold the same values. If yours are not clearly understood and relatable then this will be very difficult to achieve.
Listen to this week's episode to learn how a good mission statement and appropriate core values can increase retention and engagement within your cleaning business.
Check out more about the podcast here: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
Don't forget to follow us and leave a review! We'll take direct questions at Marketing@DoubleASolutions.net.
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Dec 8, 2020
S1.5E2: Engagement and Retention: Prioritize Your Employees and They Will Prioritize You
The December mini-season will be a break in the usual podcasting content to discuss employee retention and engagement! We’ll be back to the usual content and episode lengths in January for Season 2, which will be built around improving interpersonal connections inside and outside the business.
Of course, you’re not in the business of being the best employer on the face of the planet, but when you create a business, you are unwittingly signing up to be a good one or to fail. A good business owner knows that his business will thrive if his employees are happy and eager to work.
One way to do that? Prioritize the employee in every single decision you make.
Learn more information about this episode and our podcast here: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
Don't forget to follow and leave a review! You can also send us any questions you have at Marketing@DoubleASolutions.net.
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Dec 1, 2020
S1.5E1: Retention and Engagement: Open Communication Encourages Growth
The December mini-season will be a break in the usual podcasting content to discuss employee retention and engagement. We’ll be back to the usual content and episode lengths in January for Season 2, which will be built around improving interpersonal connections inside and outside the business.
One constant concern, especially when it’s so important to keep the budget closely under wraps, has been maintaining retention rates with the staff that we can afford to keep. This means targeting employee engagement and trying to avoid hiring and training new staff during a time when in-person contact has to be kept to a minimum.
Learn more about the podcast and this week's episode here: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
Don't forget to follow and subscribe! We'll continue to post on Tuesday mornings for the month of December, but we'll be given you shorter episodes packed full of advice until season 2 launches in January!
Questions? Send us an email at…
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Nov 24, 2020
S1E15: The Key Ingredients to an Inclusive Work Environment with Eva Kretschmar
Hiring can be difficult, as can maintaining a healthy and encouraging culture for your cleaning business. In our conversation with Eva from RBG Janitorial, we broke down what makes her company’s work environment truly inclusive.
_Eva Kretschmar_ is the owner of _RBG Janitorial_, a commercial cleaning company based out of Belvidere, Illinois. In the almost three years they’ve been in business, RBG Janitorial has become a place that is alluring to potential new hires as a welcoming and supportive environment that will enable them on the job and their bigger career goals, even if their goals are outside of the janitorial space.
With the mindset of listening to employees and utilizing the strengths of an inclusive workforce, RBG Janitorial has been recognized for hiring veterans and disabled persons indiscriminately. We sat down to talk with Eva about how she leads so well despite having only truly entered the industry when she established the company.
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Nov 17, 2020
S1E14: Implementing Technology: The Real Way to Elevate the Craft of Cleaning with Sam Riegsecker
From new tools created to make cleaning and sanitation quicker and able to be achieved on a larger scale to tracking software that brings real-time data to the fingertips of its users, technology is a constant presence in the cleaning world.
A continuously evolving part of the world is technology and automation. We sat down again with Sam Riegsecker to talk about this ever-growing part of the cleaning industry as Double A Solutions and Janitorial Manager are at the forefront of it. We sat back down with Sam Riegsecker to discuss that which can be a cornerstone in a business’s success.
Technology is a segment of tools and crafts that allow the user to become more effective and efficient in what they do. There is the physical technology and hardware like new dispensers and sprayers and there are software products that automate communication and tasks that might otherwise take longer. There have been far too many innovations as of late to discuss in a single podcast episode but we tal…
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Nov 10, 2020
S1E13: Virtual or In-Person: How to Find Value In Trade Shows with Sam Riegsecker
Between COVID-19 and innovations in technology, the way we attend events has changed. Virtual trade shows are everywhere now and will linger for the foreseeable future.
This week we sat down with our very own marketing manager, _Sam Riegsecker_, to discuss the topic of trade shows in a modern world dogged by a persistent pandemic. The truth is that many of us had signed up for trade shows. In previous years they could be found sprinkled throughout the Janitorial Manager’s schedule for the year.
This year many trade shows were either canceled entirely or they took the leap and went virtual. We wanted to sit down and discuss this new world, how you can optimize your experience at a virtual trade show, and how you can decide between virtual and in-person next year.
Learn more about this episode and the podcast here: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
Don't forget to follow and leave a review. If you have any questions about content or being a guest o…
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Nov 3, 2020
S1E12: 5 Steps to Provide Max Defense Protection to Your Clients' Facilities with Guy Harris
Recessions can be extremely difficult, especially on cleaning companies as orders for budget cuts usually mean a decrease in service requests. We got to the bottom of how one company managed to turn things around after 2008 and is weathering the storm of the pandemic.
_Guy Harris_ works for _Certified Maintenance Service (CMS)_ and is the Creative and Executive Director for Max Defense, a company created by CMS following the 2008 economic recession. _Max Defense_ consists of a five-step process, a training program, certification in Max Defense, and marketing materials to promote the service.
We sat down with Guy to discuss how his company approached economic hardship and pivoted to find new business 11 years ago and why companies might become a service provider to something like Max Defense in order to aid their own company recover and grow.
Learn more about the podcast and our episode here: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
If you have any questi…
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Oct 27, 2020
S1E11: How Changing Your Leadership Approach Can Help You Work Smarter, Not Harder with Kathy Riley
You’ve probably heard the phrase “work smarter, not harder,” but how often do you have a good example of what that means, especially in cleaning? We sat down with someone who’s had to work out how to employ that very principle and is doing so successfully.
Kathy Riley is the Vice President at _Professional Maintenance_ in Lubbock, Texas. Professional Maintenance has been in business since 1994 and specializes in commercial and medical cleaning. Because they pride themselves on providing quality services, Kathy and her team had to rethink some of their processes when it came to new budget cuts and shifting expectations at the start of the COVID-19 outbreak in America.
We sat down to talk to Kathy about how she and her team managed the shift and high quality of service they deliver with these new challenges in front of them. The answer was simpler than you might think: work smarter, not harder. In our episode, we broke down exactly how they employed those principals while keepi…
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Oct 20, 2020
S1E10: How to Utilize the Change Cycle to Elevate Your Cleaning Operations with Brandon Baswell
Shifting times create a need for an internal shift at one point or another. In this episode, we break down how to do it successfully no matter if your team is large in size or only a few people.
Brandon Baswell is the Campus Services Manager at Michigan State University and has been in that position for over 16 years. He’s been with the university for over 31 years, meaning he has been there to see many changes and also been part of instigating a major overhaul of how his team operates.
We sat down with Brandon to discuss how to implement a large process change, especially within the cleaning space. It’s not unsurprising that your team or company needs to make changes to keep up with the times, but if that’s a large-scale shift to your processes, it may seem impossible at the start. Don’t worry though, Brandon breaks down the whole change cycle in easy to understand bites.
Want to learn more about this episode and our podcast? Click here: https://www.janitorialmanager.com/th…
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Oct 13, 2020
S1E9: How to Change Your Company Culture to Increase Business and Drive Productivity with Jason Johnson
Employee retention, job quality, and customer happiness are high priorities in businesses striving for growth and success, especially in the cleaning industry, but did you know that most of that comes back to company culture?
Jason Johnson is the owner of Premier Janitorial Services in Wasilla, Alaska. Premier Janitorial Services specializes in cleaning facilities within the medical industry. A few years ago Jason and his wife noticed that the company’s growth had plateaued and it had even gotten to a point where they didn’t want to take on more business.
A cultural shift was necessary and so, with the help of a great coach, they began that shift. Not only did they see growth again, but they saw an improvement in the quality of work being done and the satisfaction of their customers. Fast forward to 2020 and they’re weathering the pandemic with relative ease due to an extraordinary team built around the values they established.
Learn more about this episode and our podcast her…
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Oct 6, 2020
S1E8: Pandemic Pivot: Trade Show Events to Health and Safety Protection with Aaron Churchill
In order for businesses to survive during the pandemic, at times they have had to find new avenues of business. For 2-SCALE this meant working with hospitals, schools, and other businesses to create a product to increase health and safety in their facilities.
Aaron Churchill is the president of 2-Scale who leads a team of artists, engineers, craftspeople, builders, and coordinators to create dimensional installations that feature a client’s brand and/or story. Now, 2-SCALE is specialized in creating customized plexiglass dividers for just about any space.
Learn more about this episode and our podcast here: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
Also, don't forget to follow us and leave a review so that we continuously get better at what we do!
Direct inquiries about this content and being a guest can be sent to Marketing@DoubleASolutions.net.
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Sep 29, 2020
S1E7: How Distributors Shift Their Marketing Strategy to Meet New Demand with Tina Saunders
It’s not just about increased demand as everyone shifts into overdrawing because of the pandemic. It’s about the difficulty of acquiring supplies from the suppliers and how to communicate effective use of the products they can get to clients.
Tina Saunders is the Director of Marketing and eCommerce at Nichols Paper and Supply. The company has dealt with providing solutions to clean a healthy facility and the safe shipment of products. They’ve worked in many industries, most notably at the moment being businesses, health care, and schools.
Tina led the initiative to switch from product-centered marketing to education content and resources, focusing on quick and effective communication knowing that the demand would naturally be there and the supply would not quite meet it. We discussed the Better Together program that her team runs, how they educated and prepared schools, as well as the thought process behind the large shifts in strategy that they’ve made.
Visit the Better Tog…
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Sep 22, 2020
S1E6: How to Increase Employee Retention Through Your Hiring Process with Troy Hopkins
Employee retention is the keyword in Recruitment and Hiring, but what can companies actually do to improve their process and keep good employees around longer?
_Troy Hopkins_ is an Area Developer and Coach for _Office Pride_ Commercial Cleaning Services working with around 27 owners in Alabama, Tennessee, and in the Carolinas. Troy makes a point to help drive success in the Commercial Cleaning Industry.
He has even released a book called _Making Cents of a Dirty Business_, where he dives into the top seven challenges faced in the industry after conducting his own research and then he offers you step-by-step solutions.
In this episode of The Business of Cleaning, Troy talks about how specifically to increase employee retention by improving your hiring process. The truth? It’s cheaper to hire right first and keep the best for longer.
Troy's Book: https://www.amazon.com/Making-Cents-Dirty-Business-Commercial/dp/164204802X/ref=sr_1_1?dchild=1&keywords=Making+Cents+of+a+Dirty+Busine…
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Sep 15, 2020
S1E5: How to Manage School Custodial Care in a Changing Environment with Mervin Brewer
With the fall school season having slipped in, there is a large concern for how schools and their custodial teams are responding and preparing for COVID-19 this time around. We talk with Mervin Brewer, the Assistant Custodial Supervisor for the Salt Lake City School District about their amazing ability to manage the situation and even how they use and maintain sustainable products.
More information about this episode: https://www.janitorialmanager.com/blog/how-to-manage-school-custodial-care-in-a-changing-environment/
View more about the podcast: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
We also invite you to subscribe and don't forget to leave a review! They help us continue to create content that fits your needs!
Any direct inquiries about this week's content or about appearing on the show can be sent to marketing@doubleasolutions.net.
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Sep 8, 2020
S1E4: How To Handle The Changing Needs Of Customers with Milo George
Milo George is the CEO of TurfTecs. Their primary business is cleaning, maintaining, repairing, and doing safety testing of artificial turf fields. With 15 years of experience in a field hit hard by demanding, and sometimes confusing COVID-19 restrictions, Milo is just the person to talk to about satisfying customer needs while maintaining a business.
In this episode, we also dive into sanitation versus using an enzyme cleaner on high contact surfaces like turf and playground equipment.
Read more about this interview:https://www.janitorialmanager.com/blog/how-to-handle-the-changing-needs-of-customers/
Find out more about the podcast and this episode here: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
You can view the TurfTecs website here: https://turftecs.com/
Please leave a review and subscribe when you're done listening. We'll take questions directly at marketing@doubelasolutions.net!
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Sep 1, 2020
S1E3: Changing Internal Communication to Build a Stronger Business with Ron Segura
Cleaning industry expert, Ron Segura, breaks down how to change the vital role of internal communication to not just help a business survive COVID-19, but to also build a stronger business and team in the process. Ron is the president at Segura and Associates, a leading consulting company within the cleaning industry.
Read more about this interview: https://www.janitorialmanager.com/blog/changing-internal-communication-to-build-a-stronger-business/
Find information regarding the podcast and this week's episode on our landing page: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
Don't forget to subscribe and leave a review for the podcast. We'll also be taking questions directly through marketing@doubleasolutions.net.
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Sep 1, 2020
S1E2: Changing Internal Processes and Documentation For Your Cleaning Operations with Trent Peterson
Trent Peterson joins us from the Janitorial Manager sales team to talk about the importance of adapting to new technology within the cleaning world. There are higher stakes when it comes to quality and as your company grows, you'll need to be able to seamlessly share past and current information. Listen to learn about features that helping streamline processes and add a competitive advantage to growing businesses.
Read more about this interview: https://www.janitorialmanager.com/blog/changing-internal-processes-and-documentation/
You can find information regarding the podcast and this episode on our landing page: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
Don't forget to subscribe and leave a review. If you have any questions about the content or the show, you can send us a message at marketing@doubleasolutions.net!
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Sep 1, 2020
S1E1: Change How You React and It Will Change Your Business with Amanda Villarreal
_Amanda Villarreal_ is the co-founder and managing member at _PLEX Capital_, an invoice factoring business that provides working capital for businesses, and in particular, cleaning businesses. We made the decision to bring Amanda on as one of our first guests because of her ability to talk about how we receive and cope with change, especially given the current climate and COVID-19. Some businesses have struggled in recent times but some have done extremely well. The key is in how they reacted to change.
Read more about this interview: https://www.janitorialmanager.com/blog/change-how-you-react-and-it-will-change-your-business/
Visit our landing page to see more about the podcast and this episode: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/
Don't forget to leave a review and you can also send any questions you have regarding content directly to us at marketing@doubleasolutions.net!
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