Welcome to Episode #10 of Habitual Excellence, presented by Value Capture.
Our guest is John Toussaint, MD, one of the leading voices in the global "Lean healthcare" movement. He's the author of three Shingo-award winning books, including Management on the Mend. His next book, co-authored with Kim Barnas, will be released soon and it's titled Becoming the Change: Leadership Behavior Strategies for Continuous Improvement in Healthcare.
Dr. Toussaint and host Mark Graban discuss his reflections on his time learning from the late Paul O'Neill, the founder of Value Capture. What does "habitual excellence" mean to him? Why was Paul one of the first people John called when he launched his non-profit organization, Catalysis?