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One Step Better Podcast
Tune in for insight to help small business owners and their teams get One Step Better every day. You'll gain practical tools to help you improve processes and empower your team.
4 days ago
What does every business need? Customers. But how do you attract them? Where do you look to find them? What are they looking for exactly? Mike and Shelby dive into all of this with the focus being on the IDEAL customer for your business. New episodes of the #OneStepBetter podcast are available every Wednesday! #business #smallbusiness #leadership #success #grow #growth #education #customers
Jul 14, 2021
Be Healthy @ Home Client Spotlight
Let us introduce you to our Client Spotlight guests Brandis and Eddie Wilmore of Be Healthy @ Home! They give an inside look at what it has been like to work in the home health care and hospice fields over the past several years. Mike, Brandis and Eddie talk about working through Covid, the importance of customer service and how having a support system is a must for any up and coming entrepreneurs. Be sure to visit them at www.behealthyathome.com! #business #smallbusiness #leadership #success #grow #growth #podcast #health #healthcare #homehealthcare #spotlight
Jul 7, 2021
Discussing compensation shouldn't be awkward, but it is for a lot of people. Matt and Mike discuss their views on compensation and how a performance incentive can make all the difference in the world. If you are a small business owner who struggles with figuring out exactly how to pay your employees you won't want to miss this episode of the #OneStepBetter podcast! #business #smallbusiness #leadership #success #grow #growth #education #podcast #money #compensation
Jun 30, 2021
When you think of Customer Service does your mind immediately go to your negative experiences? Mike and Shelby discuss why customer service is critically important to businesses and how you can leverage the interaction into helping your business get #OneStepBetter! *Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard & Sheldon Bowles #business #smallbusiness #leadership #success #growth #grow #education #customer #Service
Jun 23, 2021
It's true, Matt and Mike had been avoiding this subject. Why? Because they wanted to get it right. KRA's should be the foundation of any position within a company, but unfortunately most business owners aren't quite sure how to even create them. Matt and Mike finally discuss why it has taken them almost two years to create their KRA's and tips for creating successful ones. #business #smallbusiness #leadership #success #grow #growth #education #OneStepBetter #podcast #KRA
Jun 16, 2021
This week on the #OneStepBetter podcast Mike is joined by our Marketing Coordinator Gia Rolen. They discuss trends in marketing and how small business can leverage social media to gain exposure and new clients. If you're curious about marketing this is the podcast for you! #business #smallbusiness #success #grow #growth #education #marketing
Jun 9, 2021
How to Take a Vacation and Really Be Away
This is a problem that pretty much everyone struggles with, how do you take a real vacation? As an owner or a leader you might feel the pressure to work while away, but Mike and Greg discuss how that does more harm than good. They also share tips to make taking a vacation a little easier if you feel like you can never truly get away. It's the latest episode of the #OneStepBetter podcast! #business #smallbusiness #leadership #success #grow #growth #vacation
Jun 2, 2021
Client Spotlight: MGC Kids
This week is a special Client Spotlight with the team behind MGC Kids! They talk with Mike and Greg about the passion behind what got them started and how the love of their community really supports their programs. It's a super fun episode of the #OneStepBetter podcast! #business #smallbusiness #leadership #success #grow #growth #community #gymnastics #podcast
May 26, 2021
This is a topic we get asked about often by our clients; what exactly is our daily huddle? In this week's episode of the #OneStepBetter podcast Matt and Mike talk about why our daily huddle is so important, how we do it and things to avoid when starting one within your own company. It's a quick 8 minute meeting that makes all the difference in the world! #business #smallbusiness #leadership #success #grow #growth #education
May 19, 2021
Mike and Greg talk about all aspects of #accountability in this week's #OneStepBetter podcast. So what exactly do they mean by accountability? For this conversation, accountability is the idea that everyone on a team has to be held to the same standard and when a person is not meeting that standard someone has to address it and present a solution to fix it. It's a buzz word topic that you won't want to miss! #business #smallbusiness #leadership #success #grow #growth #education
May 12, 2021
Employee Spotlight: Kaitlyn Wright
If you want a job at Patrick Accounting or Whirks she will be the very first face you see! This week's Employee Spotlight is on our HCM Specialist Kaitlyn Wright. #business #smallbusiness #employee #spotlight
May 5, 2021
Mike and Greg begin this episode of the #OneStepBetter podcast with the question: "Who is the leader of the #Avengers?" Which brings them to the topic of leadership and the two different approaches to leadership that both Steve Rogers and Tony Stark have in regards to the team. It's a super fun episode of the #OneStepBetter podcast! #business #smallbusiness #leadership #success #grow #growth #leadership
Apr 28, 2021
Time is money. And for small business owners falling into time traps can greatly impact the overall productivity of their companies. Matt and Mike talk about some of the common time traps, how they themselves have fallen into them, and what they have done to avoid them all on this week's episode of the #OneStepBetter podcast! #business #smallbusiness #leadership #success #education #time #trap #podcast
Apr 28, 2021
Client Spotlight: LiquidGoldConcept
Mike & Shelby are joined by Anna Sadovnikova of LiquidGoldConcept, which specialize in simulation-based learning in maternal-child care. Anna has an incredible story with a truly unique product, you will definitely want to check out this episode of the #OneStepBetter podcast! #business #smallbusiness #success #growth #education #podcast
Apr 15, 2021
Client Spotlight: Duncan Williams
This week on the #OneStepBetter podcast, Matt and Mike are joined by special guest David Scully of Duncan Williams Asset Management. You can contact David here: www.DWAssetMGMT.com David@DWAssetMGMT.com 901-435-4175
Apr 7, 2021
Hiring: People and Processes
Matt and Mike talk about all the things that go into bringing a new person into your organization. Companies have to be strategic in how they find the right people and that's what this week's episode of the #OneStepBetter podcast is all about! #business #smallbusiness # leadership #hiring #success #education #podcast
Mar 31, 2021
Common Issues of Small Businesses
Matt and Mike cover several different types of issues you need to know, whether you are a small business just getting started or an established business that's growing, all in this week's episode of the #OneStepBetter podcast! #business #smallbusiness #leadership #success #grow #growth #problems #education #podcast
Mar 24, 2021
Employee Spotlight: Kim Pope
This week's episode is an Employee Spotlight on our Director of Accounting Kim Pope! Get to know Kim a little bit better in our latest #OneStepBetter podcast! #business #smallbusiness #accounting #leadership #success #employee #spotlight
Mar 17, 2021
How to Ease Your Back Office Burden
When most people think of a business they look at the services it provides. But any business owner will tell you that one of the hardest parts isn't what happens at the front, it's juggling all of the back office tasks. This week in the #OneStepBetter podcast Matt and Mike discuss the areas where business owners can get stuck and ways they have made these processes easier. #business #smallbusiness #backoffice #processes #success #education #payroll #grow
Mar 9, 2021
Distractions are a part of life, whether it be at home or at work. So how do you get around those distractions so that you can get the tasks you need to get done, done? Matt and Mike discuss how they work around distractions while at the office in this episode of the #OneStepBetter podcast. #podcast #business #smallbusiness #distractions #work #success #subscribe #follow
Mar 3, 2021
Taking the Good from the Bad
As a leader, every situation can be used as an opportunity to grow, especially the bad ones. Matt and Mike talk about the not so great leaders they have had in their lives and how they used that poor leadership to make themselves better leaders to their employees. #OneStepBetter #podcast #business #smallbusiness #leader #leadership #good #bad #opportunity
Feb 24, 2021
In this week's episode of the #OneStepBetter podcast, Matt and Mike discuss what is at the heart of Patrick Accounting and Whirks; our Core Values: - Own It - Team First - Passion For Purpose - Empathy For Others - Challenge It Hear them talk about why they chose each one and why having your core values selected is crucial to your business. #podcast #business #accounting #payroll #values #owner #heart #smallbusiness #memphis
Feb 23, 2021
What Your Accountant Wishes Your Knew
Let's face it, accounting is not the most glamorous job. BUT it is one the most important aspects of running a business. As a business owner are you helping or hindering your accountant? Matt and Mike discuss what they wish their clients knew to help make the process smoother for everyone. For example, did you know when your accountant asks for things in a certain format (ie Exel, PDF, Word) there is a very specific reason why? Or how about those deadlines they request you submit things by? Those dates serve a very specific purpose! Get the inside scoop on this week's episode of the #OneStepBetter podcast. #podcast #accounting #business #owner #tax #taxes #connect #deadlines #subscribe #outsource #outsourcing #2021
Feb 10, 2021
Outsourcing is a critical tool for most small businesses, but how do you know if it's right for you? Mike and Shelby discuss why outsourcing is so important, give you an easy exercise to determine if you are at that point, and how not outsourcing can hurt your business... all on this weeks #OneStepBetter podcast! #accounting #payroll #outsourcing #business #smallbusiness #podcast #memphis #money #leadership
Feb 3, 2021
How To Keep Leadership From Bottlenecking Your Business
Matt and Mike start his week talking about the fuel of most companies; coffee. They quickly discuss the trials and errors they experience providing it for their employees and how they found a solution that was both cost effective and safe (yes, safe). Then they discuss something most leaders might not realize is happening, that leadership can bottleneck the growth and success of your company! It's all about letting go and finding the right people to support you in your leadership role. Watch them discuss this and how to find the right people on weeks #OneStepBetter podcast! #podcast #business #leadership #success #smallbusiness #grow #memphis #outsourcing #accounting #payroll #hr #humanresources #entrepreneur #support
Jan 27, 2021
Living In A Virtual World
Matt and Mike start this episode with discussing how their spouses support them in honor of "Spouse's Day" and how important it is to remember those who support you. They then dive into the hot topic of remote employees. How do you know if they are right for your company? What are some of the benefits? Drawbacks? Check it out in the last episode of the #OneStepBetter Podcast! #support #remote #hiring #podcast #business
Jan 20, 2021
Conflict, it's never easy, especially when it comes to having to let an employee go. Mike and Shelby discuss some of the best practices for having to have the difficult conversation of terminating a team member. This is a hot topic you won't want to miss!
Jan 13, 2021
PPP Loan Round 2
Mike and Matt discuss what to expect from the Consolidated Appropriates Act of 2021 and how this will effect small business owners.
Jan 6, 2021
Startup Story: Mary Grothe of House of Revenue
She's an entrepreneur, business strategist, author, podcaster, CEO, wife, mother, and thought leader. On this week's episode, Mary Grothe shares her journey to create a business with the purpose of building unshakeable revenue foundations set for scale. Hear her story of challenging the status quo, bringing integrity and grit to the job every day, and following her heart to bring her entrepreneurial dreams to life.
Jan 6, 2021
Q&A: Get to Know Your Hosts
Get to know your hosts Matthew Patrick and Mike Shaeffer with fun Q&A questions! Have more questions or business topics you’d like to hear about? Leave us a comment or send us a message on Facebook, YouTube or LinkedIn!
Dec 30, 2020
Startup Stories: Cary Rotter of Comfort Keepers
On this week's Startup Story, learn Cary Rotter's journey to start Comfort Keepers, leading provider of trusted in-home senior care and companion care in Memphis, TN. Hear the highs and lows of entrepreneurship and the complexities of working with your spouse. Visit their website here: https://www.comfortkeepers.com/
Dec 23, 2020
Employee Spotlight: Mike Shaeffer
Get to know Mike Shaeffer, Patrick Accounting and Whirks' chief operating officer and podcast "host with the most!" Hear his journey from accounting to youth ministry and back to accounting, plus his favorite (and least favorite) parts of working with us over the past six years. He epitomizes our core value of Team First and Challenge It, and we're excited for more adventures (and more podcasts) to come!
Dec 16, 2020
Employee Spotlight: Shelby Betts
Get to know our Sales and Marketing Team Leader, Shelby Betts!
Dec 9, 2020
Sales and Operations: Tips for a Harmonious Partnership
A smooth handoff between sales and operations is critical to the first impression your company makes. In this episode, you'll learn: * Three things you have to get right between your sales and operations team to better service your clients. * How to build rapport to strengthen the working relationships between both departments. * Tips for building empathy on both sides.
Dec 2, 2020
New Year Forecasting for 2021
How should the uncertainty of 2020 affect new year planning? What metrics do you need to focus on? How do you adapt a profit first mindset to ensure profitability? This episode gives you best practices to position your business for success in 2021. In our Business Owner's Guide to 2021 Planning webinar, we'll get more in-depth on budgeting strategies (register here.) Need help creating your 2021 gameplan? We love helping small business owners! Contact us here.
Nov 25, 2020
Conflict is inevitable, and so is addressing it. In this episode, special guest Greg Henderson, HRO Manager at Whirks, joins Mike Shaeffer to discuss the common ways they see conflict handled incorrectly. You'll gain tips for effectively handling conflict to build a stronger and healthier work dynamic. Plus, learn the first thing you should ask yourself when conflict comes up and when it's okay for your team to agree to disagree.
Nov 18, 2020
Customer Feedback: You Have the Info - Now What?
Customer feedback can't just sit in an email. You've gathered lots of info, so now what? Last week, we talked about how to use employee feedback to add value. In this episode, you'll learn how to validate feedback, gather perspective, and prioritize an action list for putting that feedback to use. Plus, you'll learn the exercise you should be doing once a year to add more business.
Nov 11, 2020
Customer Feedback: Using it to Add Value
Far too often, if we haven't heard a complaint from our customers, we think they're okay. However, you're missing critical insight that can help you improve, and in some cases, help you ramp up the things you're doing well. In this episode, you'll learn the 3 questions you need to ask your customers to close the feedback loop. Plus, hear tips to uncover new revenue.
Nov 4, 2020
Employee Development: Small Business Best Practices
It can be challenging to find the balance between getting work done and giving your employees the time and budget to learn and expand their skillset. Nonetheless, employee development is extremely important for any business. In this episode, Matt and Mike discuss what small businesses can do to provide opportunities for development and what we've learned over the years.
Oct 28, 2020
Employee Engagement: Why it's important to make employees feel valued and ways to do so.
Employees are our most important asset. In this episode, Matt & Mike discuss different ways and things they do to keep employees engaged, motivated and front of mind. Making employees feel valued has proven to have an impact on retention, attracting wonderful applicants and getting the right people in the door.
Oct 21, 2020
Employee Spotlight: Rick Bowers
Get to know our longest tenured employee, Rick Bowers. When planning to retire after an exciting career with some of the country's top brands, he became part of the Patrick Accounting family and has been a dynamic part of growing the firm over the last 12 years. Hear his journey with Matt and Mike throughout the years and his favorite (and least favorite) parts of the job.
Oct 14, 2020
Burnout: How it Affects Everyone and How to Re-Charge
Even with the best balance between work and life, burnout can happen to anyone - especially small business owners. That's why we're having conversations with our team and our clients on the ways burnout affects everyone differently and how to overcome it. In this episode, Matt & Mike talk about burnout from the perspectives of business owners, key leaders, and employees. Plus, hear their tips for how to step away from the grind and re-charge.
Oct 7, 2020
Hiring: Hungry, Humble and Smart
Decreasing employee turnover and increasing employee satisfaction all starts in the hiring process. When you’re a small business, every hire affects your company culture. In this episode, Matt and Mike share wins and mistakes from over the years to give insight to other business owners experiencing the same thing.
Oct 1, 2020
One-on-ones have been part of our normal meeting rhythm for years. Hear Matt & Mike's tactical tips on how to maximize your communication in one-on-ones so everyone on your team is headed in the same direction. Do you have regular one-on-ones with your managers and employees? Let us know what has been helpful for you!
Sep 23, 2020
Employee Spotlight: Greg Henderson, HRO Manager at Whirks
Get to know Greg Henderson, HRO Manager at Whirks! He is "bringing the human back to HR" and alleviating compliance worries for our clients during difficult situations. All businesses need handbooks, labor law posters and someone to manage them. If your small business needs help with these things, we'll be happy to help! Click here to schedule a 15-minute call with Greg.
Sep 16, 2020
Startup Stories: DJ Naylor of Celtic Crossing
On this episode of the #OneStepBetter podcast, hear DJ Naylor's journey to bring an authentic Irish pub experience to Memphis. While other restaurants simply have a theme, DJ goes above and beyond to bring authenticity and heart to Celtic Crossing. Watch the video of the podcast here: https://youtu.be/XTJMqMyaPmQ Want to join a whiskey tasting? Register here! https://bit.ly/3klGo72
Sep 9, 2020
Controlling Your Controllables
In this episode, we're talking all about restaurants. Steven Downer, Manager of Strategic Partnerships and restaurant industry guru, talks about the two numbers you absolutely have to know to stay on top of the costs you can control. Plus, you'll learn some tangible ways to stay in control of your finances and why you need good quality partners that are going to fill in any gaps and support your success.
Sep 2, 2020
FOMO: Conquering the Fear of What You Don't Know
Shiny Object Syndrome can affect any business owner. No one wants to miss out, and the fear of "I-don't-know-what-I-don't-know" can create some anxiety. In this episode, Matt & Mike talk about how to use the fear of missing out as a good thing when it comes to compliance, taxes, new technology, and more.
Aug 26, 2020
Work/Life Balance: Is it Attainable?
The golden idea of work/life balance. Is it possible? Is it attainable? Can it ever happen? Matt Patrick and Mike Shaeffer share different perspectives from their contrasting work styles. Many small business owners struggle with work/life balance because their heart and soul is in the business. In this episode, you'll hear some methods to help you find your synergy and give yourself freedom.
Aug 19, 2020
Communication: To Be Unclear is to be Unkind
Whoever said communication is 50/50 was missing something. Communication is the lifeblood of small businesses and relationships in general. In this episode, you'll gain three practical takeaways that you can take back to your organization to improve the effectiveness of your communication. Plus, you'll find out why we say, "To be unclear is to be unkind," and how to remedy it.
Aug 12, 2020
Challenge It: Evaluating Your Processes
The status quo is never acceptable. One of the hallmarks of small business success is their ability to be agile and move quickly. You can't do that if you're stuck in the weeds of never wanting to challenge what's going on. Challenge It doesn't mean unhappiness. We're talking about the WAY you do things. You're always pressing ahead to get better and better. In this episode, we show you how to use several methods to evaluate your current processes with your team, including the "Working, Missing, Broken and Confused" exercise.
Aug 5, 2020
Handbooks: The Foundation of Trust and Transparency
Why is it important for small businesses to have a solid, reviewed, actually-looked-at handbook? Handbooks are a great starting place for any employer. It's a necessary evil for some. It's a guiding light for others. In this episode, we cover the top three things you need to have in your handbook, how often to review it, and how it can increase team alignment. Need to update your handbook or write a new one and don't know where to start? Email us at email@example.com
Jul 28, 2020
Growing a Small Business: Pitfalls, Opportunities and Emotions
Tune in to hear the conversations we’re having on a daily basis on all things business growth. Over the years, we’ve seen countless types of small businesses expand into new locations, offer new services and add to their teams. On this episode, Matt & Mike discuss the biggest pitfalls we've seen and the lessons we've learned from our growing our business over the years.
Jul 22, 2020
Why Small Business Owners Need Community
It’s easy to feel like you’re on an island as a business owner. But, having a lack of community can be dangerous for small business leaders. In this episode, Matt & Mike share how they found their community and why bigger picture, higher impact decisions should typically be made with the support of people that are going to have the freedom to say what's good, what's bad, and what you might be missing. If you're a client of ours and you don't feel like you have that support, let us be that sounding board. As you have things popping up that you have a question on, give us a call. We want to see small businesses get one step better, and we want to be a part of that.
Jul 15, 2020
Startup Stories: Alex Brandwein of Brandwein's Bagels
The journey of a small business owner and the passion behind what they do is our favorite kind of story. In this episode of the Startup Stories series, hear how Alex Brandwein transitioned from investment banking in New York City to starting a fun, welcoming gathering place for fresh baked NYC style bagels in Chapel Hill, North Carolina. Watch the video interview here.
Jul 8, 2020
DISC: Personality Tests in the Workplace
What is the DISC assessment and how do we use it in our organization? In this episode, you'll learn how personality profiles in the workplace can elevate communication and how to avoid the possible pitfalls of using them. Mike, Matt and Shelby explain how using the DISC assessment has helped them understand who they are as communicators and increased their effectiveness as leaders.
Jul 1, 2020
Defining Your WHY
Why WHY? Defining your company's purpose statement aligns your team on the direction the business is heading. In this episode, Matt Patrick and Mike Shaeffer explain how they went through the process of defining Patrick Accounting's WHY and how you can start this process for your organization.
Jun 24, 2020
Leadership from the Second Chair Perspective
Second-chair leadership is a topic that's often overlooked in leadership circles. A crucial position to any business, this role operates under the umbrella of the first-chair leader while making sure the team is aligned with the company's goals and values. In this episode, Matt Patrick, CEO and founder, interviews Mike Shaeffer, COO, about the challenges of this role and the dynamic between first and second-chair leadership.
Jun 17, 2020
Change is Hard: Leading a Small Business through Change
Change is inevitable for any business owner. As your company grows and technology changes, it's your job as a leader to help your team adjust and adapt. How do you get your team on board? How do respond to different personality types that view change differently? In this episode, you'll learn how to help your team navigate change from the perspectives of a business owner, second chair leader and team leader.
Jun 9, 2020
Startup Stories: Defining Patrick Accounting's Core Values
Own it. Challenge it. Team First. Empathy for others. Passion for purpose. At Patrick Accounting, core values drive everything we do. In this episode, Matt Patrick, Founder and President, shares the story of how the firm was started and the process behind defining these values.
Jun 1, 2020
Remote Workforce: Adapting Your Leadership
Working from home is a trend that's here to stay. So, how do we adapt our leadership style to be most effective in this "new normal?" In this episode, we cover things that small business leaders need to pay attention to such as communication, onboarding and technology.
May 26, 2020
Second-Hat-HR: How to Streamline Employee-Related Tasks
In many small businesses, a team member who has a full-time job responsibility also picks up recruiting, onboarding, benefits and other employee-related tasks. In this podcast, we're talking about practical ways anyone in a "Second-Hat-HR" role can free up time for their main role while leading HR functions with confidence.