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One Step Better Podcast
Tune in for insight to help small business owners and their teams get One Step Better every day. You'll gain practical tools to help you improve processes and empower your team.
6 days ago
Employee Spotlight: Greg Henderson, HRO Manager at Whirks
Get to know Greg Henderson, HRO Manager at Whirks! He is "bringing the human back to HR" and alleviating compliance worries for our clients during difficult situations. All businesses need handbooks, labor law posters and someone to manage them. If your small business needs help with these things, we'll be happy to help! Click here to schedule a 15-minute call with Greg.
Sep 16, 2020
Startup Stories: DJ Naylor of Celtic Crossing
On this episode of the #OneStepBetter podcast, hear DJ Naylor's journey to bring an authentic Irish pub experience to Memphis. While other restaurants simply have a theme, DJ goes above and beyond to bring authenticity and heart to Celtic Crossing. Watch the video of the podcast here: https://youtu.be/XTJMqMyaPmQ Want to join a whiskey tasting? Register here! https://bit.ly/3klGo72
Sep 9, 2020
Controlling Your Controllables
In this episode, we're talking all about restaurants. Steven Downer, Manager of Strategic Partnerships and restaurant industry guru, talks about the two numbers you absolutely have to know to stay on top of the costs you can control. Plus, you'll learn some tangible ways to stay in control of your finances and why you need good quality partners that are going to fill in any gaps and support your success.
Sep 2, 2020
FOMO: Conquering the Fear of What You Don't Know
Shiny Object Syndrome can affect any business owner. No one wants to miss out, and the fear of "I-don't-know-what-I-don't-know" can create some anxiety. In this episode, Matt & Mike talk about how to use the fear of missing out as a good thing when it comes to compliance, taxes, new technology, and more.
Aug 26, 2020
Work/Life Balance: Is it Attainable?
The golden idea of work/life balance. Is it possible? Is it attainable? Can it ever happen? Matt Patrick and Mike Shaeffer share different perspectives from their contrasting work styles. Many small business owners struggle with work/life balance because their heart and soul is in the business. In this episode, you'll hear some methods to help you find your synergy and give yourself freedom.
Aug 19, 2020
Communication: To Be Unclear is to be Unkind
Whoever said communication is 50/50 was missing something. Communication is the lifeblood of small businesses and relationships in general. In this episode, you'll gain three practical takeaways that you can take back to your organization to improve the effectiveness of your communication. Plus, you'll find out why we say, "To be unclear is to be unkind," and how to remedy it.
Aug 12, 2020
Challenge It: Evaluating Your Processes
The status quo is never acceptable. One of the hallmarks of small business success is their ability to be agile and move quickly. You can't do that if you're stuck in the weeds of never wanting to challenge what's going on. Challenge It doesn't mean unhappiness. We're talking about the WAY you do things. You're always pressing ahead to get better and better. In this episode, we show you how to use several methods to evaluate your current processes with your team, including the "Working, Missing, Broken and Confused" exercise.
Aug 5, 2020
Handbooks: The Foundation of Trust and Transparency
Why is it important for small businesses to have a solid, reviewed, actually-looked-at handbook? Handbooks are a great starting place for any employer. It's a necessary evil for some. It's a guiding light for others. In this episode, we cover the top three things you need to have in your handbook, how often to review it, and how it can increase team alignment. Need to update your handbook or write a new one and don't know where to start? Email us at firstname.lastname@example.org
Jul 28, 2020
Growing a Small Business: Pitfalls, Opportunities and Emotions
Tune in to hear the conversations we’re having on a daily basis on all things business growth. Over the years, we’ve seen countless types of small businesses expand into new locations, offer new services and add to their teams. On this episode, Matt & Mike discuss the biggest pitfalls we've seen and the lessons we've learned from our growing our business over the years.
Jul 22, 2020
Why Small Business Owners Need Community
It’s easy to feel like you’re on an island as a business owner. But, having a lack of community can be dangerous for small business leaders. In this episode, Matt & Mike share how they found their community and why bigger picture, higher impact decisions should typically be made with the support of people that are going to have the freedom to say what's good, what's bad, and what you might be missing. If you're a client of ours and you don't feel like you have that support, let us be that sounding board. As you have things popping up that you have a question on, give us a call. We want to see small businesses get one step better, and we want to be a part of that.
Jul 15, 2020
Startup Stories: Alex Brandwein of Brandwein's Bagels
The journey of a small business owner and the passion behind what they do is our favorite kind of story. In this episode of the Startup Stories series, hear how Alex Brandwein transitioned from investment banking in New York City to starting a fun, welcoming gathering place for fresh baked NYC style bagels in Chapel Hill, North Carolina. Watch the video interview here.
Jul 8, 2020
DISC: Personality Tests in the Workplace
What is the DISC assessment and how do we use it in our organization? In this episode, you'll learn how personality profiles in the workplace can elevate communication and how to avoid the possible pitfalls of using them. Mike, Matt and Shelby explain how using the DISC assessment has helped them understand who they are as communicators and increased their effectiveness as leaders.
Jul 1, 2020
Defining Your WHY
Why WHY? Defining your company's purpose statement aligns your team on the direction the business is heading. In this episode, Matt Patrick and Mike Shaeffer explain how they went through the process of defining Patrick Accounting's WHY and how you can start this process for your organization.
Jun 24, 2020
Leadership from the Second Chair Perspective
Second-chair leadership is a topic that's often overlooked in leadership circles. A crucial position to any business, this role operates under the umbrella of the first-chair leader while making sure the team is aligned with the company's goals and values. In this episode, Matt Patrick, CEO and founder, interviews Mike Shaeffer, COO, about the challenges of this role and the dynamic between first and second-chair leadership.
Jun 17, 2020
Change is Hard: Leading a Small Business through Change
Change is inevitable for any business owner. As your company grows and technology changes, it's your job as a leader to help your team adjust and adapt. How do you get your team on board? How do respond to different personality types that view change differently? In this episode, you'll learn how to help your team navigate change from the perspectives of a business owner, second chair leader and team leader.
Jun 9, 2020
Startup Stories: Defining Patrick Accounting's Core Values
Own it. Challenge it. Team First. Empathy for others. Passion for purpose. At Patrick Accounting, core values drive everything we do. In this episode, Matt Patrick, Founder and President, shares the story of how the firm was started and the process behind defining these values.
Jun 1, 2020
Remote Workforce: Adapting Your Leadership
Working from home is a trend that's here to stay. So, how do we adapt our leadership style to be most effective in this "new normal?" In this episode, we cover things that small business leaders need to pay attention to such as communication, onboarding and technology.
May 26, 2020
Second-Hat-HR: How to Streamline Employee-Related Tasks
In many small businesses, a team member who has a full-time job responsibility also picks up recruiting, onboarding, benefits and other employee-related tasks. In this podcast, we're talking about practical ways anyone in a "Second-Hat-HR" role can free up time for their main role while leading HR functions with confidence.