“Putting the R back in CRM”
Customer relationships are more important than ever.
In this week’s episode of the State of CRM podcast, we received Melissa Berger,
SVP Connections Strategy and North America CRM lead at Digitas,
To talk about…CRM
Tune in to listen to our discussion about:
👉 The importance of the R in CRM
👉 The empathy needed to build a great relationship with your customers
👉 Golden rule vs. Platinium rule
We also share multiple anecdotes along the way of our chat.