Ep 15 - You're Asking the Wrong Questions Part 1: Contact Center Technology & the RFP
Play • 10 min

Deep CX is back with the first installment in our three-part series: You're Asking the Wrong Questions, based on our latest e-book of the same name. We hate to correct you like this in public, but hear us out! All too often, RFPs are based on boilerplate or outdated questions. If your RFP questions are a little stale or generic, chances are you’re not going to get the full picture. It’s possible you’ll end up signing on with a vendor that isn’t the right fit, and you’ll be back at square one with a new RFP process much sooner than you’d like.

Part 1 of You're Asking the Wrong Questions delves into contact center technology. In this episode, we unpack Blue Ocean's recommendations as an outsourcer supporting some of the world's best brands in verticals from SaaS to travel and tourism. Let's dive in!

Download the complete e-book: You’re Asking the Wrong Questions: Better Outsourced Customer Care RFP Questions for Your Loyalty Program

Deep CX: A Blue Ocean Podcast is produced by echogravity

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