Ep 4 - What You Need to Know About Contact Center BCP When Outsourcing
Play • 8 min

Deep CX: A Blue Ocean Podcast is back to tell you what you need to know about contact center BCP when outsourcing! Now more than ever, brands need to deliver on customer expectations with reliability and consistency. But what about when crisis hits? If the pandemic has taught us anything, it’s that investing in a robust business continuity plan (or BCP for short) is the best way to ensure that your foundation remains solid when the unexpected happens. As you evaluate your BCP with an outsourced partner, keep these tips in mind!

Based on a blog post by Abby Saranchuk

Deep CX: A Blue Ocean Podcast is produced by echogravity

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