Ep 8 - Setting the Scene for a Successful Outsourced Implementation
Play • 8 min

It’s time to talk about the RFP process! The launch of a program with any new partner is always a tricky time. After all, you’re just learning how to work together and there is so much at stake for your business, your customers, and the long-term success of your partnership. Blue Ocean has successfully launched dozens of programs over the years, including two new client programs just as the world went into lockdown. And we’re not ashamed to say that we’ve had some occasional rough starts, which taught us some important lessons. Today’s episode breaks down some straightforward considerations—learned from good launches and bad—that should help your process go just a little smoother. Let’s dive in!

Based on an AWARD-WINNING blog post by Kim Campbell

Deep CX: A Blue Ocean Podcast is produced by echogravity

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