Today on Deep CX, we want you to take a long, hard look at the contact center technology in your RFP. The days of telephony platforms and on-prem systems offering any sort of value are long gone. But we still see plenty of outdated questions on RFPs referring to these technologies of yore! It's a great reminder that, in our brave, new cloud-based world, you have to make sure you're asking the right questions to ensure your outsourced partner has the right technology for your needs. Wondering what to ask? Take a listen and find out!
Based on a blog post by Barry Browne
Deep CX: A Blue Ocean Podcast is produced by echogravity
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