Jul 5, 2022
14 – Paul Dundas at MSP Expo 2022: Good Back Office = Higher Profit + Lower Stress
The MSP and provider back office could do with more automation, automation that increase profits, reduces employee stress, and can help with improving employee efficiency.
Paul Dundas, CEO of _Emersion_, and Gary Audin recorded this podcast at the ITEXPO show in Fort Lauderdale, FL. Paul points out that any size service business must deal with a range of billing platforms and different levels of automation. He points out that one platform can standardize outcomes, reduce errors, free up staff for other functions, and provide better security for the service provider. Paul stated that the goals for a good platform are:
* Good customer engagement
* Integration with other tools and apps
* Better automation
* Standardized process and outcomes
This podcast is being republished on Emersion On Air with the permission of The Telecom Reseller podcast. The original episode can be found here: _https://telecomreseller.com/2022/06/29/good-back-office-higher-profit-lower-stress-podcast/_