Grit and Grind
Creating a new travel experience with a digital concierge
Mar 25, 2020 · 1 hr 3 min
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After 10+ years working in the hospitality industry, Samella had seen her fair share of inefficiencies. One in particular that she couldn't get over was the guest experience. There was a gap between the guest and the host that desperately needed to be bridged. Think of My-Cierge as your very own digital concierge that enables the curation of your travel and stay experience by your host. Simply put, Your host now has the power to offer you more than just a place to sleep. My-Cierge specializes in creating experiences, providing real-time communication and helping streamline hosts day-to-day operations. 

What's interesting is that she had no experience in tech and no industry connections when she embarked on this journey. From educating herself on startup mechanics to securing a CTO and finally launching, we covered it all in this episode. 

Some highlights-

  • How she came up with the idea 
  • First steps taken to build the app 
  • Securing a developer and then a CTO
  • Finding customers 
  • The startup mindset 
  • Raising funding and bootstrapping 
  • The startup scene in Miami 
  • Staying relentless and continually educating herself 

Connect with Samella on Instagram, Linkedin or Facebook

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