In this episode originally posted on the CARP Lab Youtube channel, Dr. Sergei Samoilenko interviews Eric Dezenhall, CEO of Washington, D.C.-based PR firm Dezenhall Resources. Dezenhall is also a prolific author. His books include Glass Jaw: A Manifesto for Defending Fragile Reputations in an Age of Instant Scandal and False Light, a novel based on his experiences in crisis communications. Here, Serge and Eric discuss the many myths of crisis management, why crises are definitely not opportunities, and why entertainers don't make good clients.
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