Episode 1 Topic: Organisational challenges and digital transformation in collections
Paul speaks with Stephan Schuller about the organisational challenges of digital transformation in the collections industry. They also discuss how banking and collections in European countries can adapt to new technology and improve the debt collection process and essentially the customer lifetime value. Things like machine learning, A.I, No-coding, Self-service can help this, but really it is the human experience that is missing out. Things like smart segmentation and better use of data analytics in collections should push the right customers into the right process.
Our Guest: Stephan Schuller
Stephan is the former Managing Director at Pactum Collections GmbH (Ferratum Group) in Hamburg, Germany. Stephan has over 2 decades of experience in the areas of risk management, asset management, investment in distress, servicing, bankruptcies, and debt collections. It is easy to say that Stephan is an absolute expert in the industry and we’re very pleased to have had him as a guest on the show.
Contact Stephan Schuller on LinkedIn
Our Host: Paul Jozefak
Paul is the CEO and Co-Founder of re:ceeve, a revolutionary white-label enterprise software optimising the complete debt collection value chain with AI, data- driven insights, and messaging tools.
For more information visit re:ceeve at https://receeve.com