Cutting-Edge Technology in Support of LGBTQ+ Youth with The Trevor Project &
Play • 40 min

This Pride Month, we welcome Lena Ballantine, COO of The Trevor Project, which does life-saving work in mental health and suicide prevention for LGBTQ+ youth, and Jen Carter, Head of Technology & Volunteering at and founder of the Fellowship Program, a pro bono program that matches Google employees with social impact organizations full-time for up to six months.

Since the beginning of COVID-19, the volume of youth reaching out to The Trevor Project has increased significantly, at times as much as doubling. The recent political climate and racial injustices have also contributed to a mental health emergency where 42% of LGBTQ+ youth have “seriously considered” suicide.

In this context, Lena and Jen recap The Trevor Project and Fellowship Program’s work on the Crisis Contact Simulator, which leveraged cutting-edge AI technology to better equip volunteer counselors to support LGBTQ+ youth during a mental health crisis. Hear about the impact of this project and best practices for ensuring pro bono partnerships are set up for success.

Visit for LGBTQ+ mental health resources and to learn about the Fellowship Program and Google’s other philanthropic works.

Volunteer with The Trevor Project:

The Trevor Project’s National Survey on LGBTQ Youth Mental Health 2021:

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