On this episode of the Million Dollar Mortgage Experience, Jon Maddux, CEO of FundLoans, speaks with Brandon Voss, Director of Training & Operations at The Black Swan Group, about how you can use FBI negotiation techniques in your day-to-day business!
Since Black Swan’s inception in 2008, Brandon has established assessment procedures for new clients that take their needs, situations, and corporate culture into account so Black Swan’s approach can be customized to each client.
Brandon is the thought leader at Black Swan regarding negotiator types. He has made it his to mission teach clients how to identify the basic types of negotiators and has developed a methodology for dealing with each type in the most successful way.
Brandon’s background is in sales. He has done retail sales for Macy’s and business-to-business sales for Verizon. Based on his extensive experience with various selling approaches he has been instrumental in adapting the FBI hostage negotiation techniques to the business world. Realizing that the timetable is different in the business world than in high-stakes hostage situations, he created the “Short Game” – a needs assessment procedure that helps in the critical discovery process phase of negotiation.
In addition to training clients, Brandon has guest lectured at USC Marshall School of Business, Georgetown McDonough School of Business and organizations like Policy Innovators in Education.
*This podcast is intended to aid mortgage professionals*
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