In this episode, we talk to Deepak Kumar, Chief Customer Officer, Aryaka Networks. Deepak has worked over two decades in the enterprise software industry, and was SVP and GM at [24]7.ai. At Aryaka, his key focus is on enhancing customer experience globally.

In this episode, Deepak talks about:

• Establishing a social connection with clients
• What has changed in client servicing and customer success over the last decade
• What’s next for customer success
• Reasons implementation projects in the SaaS domain fail

… and more. Tune in!