For the first instalment of Launch Station, we spoke to Stephan Howsepian, who leads a team of Technical Account Managers (TAMs) at Citrix, delivering premium Customer Success Services to its high-profile customers.

In this episode, you’ll hear him answer questions on:

• What a Customer Success Manager should focus on
  
• The best way for a CSM to deliver value to clients
  
• The ideal attributes and skills for Customer Success roles
  
• Inputs for leaders in Customer Success
  

…and more.