Episode 01: Checklists vs Value-focus in Customer Success with Stephan Howsepian
Play • 28 mins

For the first instalment of Launch Station, we spoke to Stephan Howsepian, who leads a team of Technical Account Managers (TAMs) at Citrix, delivering premium Customer Success Services to its high-profile customers.

In this episode, you’ll hear him answer questions on:

  • What a Customer Success Manager should focus on
  • The best way for a CSM to deliver value to clients
  • The ideal attributes and skills for Customer Success roles
  • Inputs for leaders in Customer Success

…and more.

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