3 days ago
Digital Transformation and Customer Centricity in Insurance
Digital transformation and customer centricity are essential factors in the insurance industry's evolution, enabling companies to address the changing needs of customers and remain competitive in a rapidly evolving market. By leveraging digital platforms and technologies, insurers can offer personalised products and services, streamline operations, and improve customer experiences. This transformation has significant implications for the insurance industry's future, with companies that embrace it expected to lead the way in innovation and growth.
Points of discussion:
1. How are insurers leveraging digital platform to tap new age customers and what should be insurer's strategy to build a robust digital infrastructure?
2. Cloud is the next big technology advancements in insurance. How do you see this technology helping insurers in accelerating their growth in next 2 years?
3. According to you, where do you see data playing a role in personalised customer experience? And how much accuracy matters?
Speaker Bio: Rishi Mathur, is the Chief Digital and Strategy Officer at Canara HSBC Life Insurance. Rishi brings more than 25 years of rich work experience of which close to 17 years of experience within the insurance domain. He has been with Canara HSBC Life Insurance company for 9 years now where he is currently responsible for leading the company's Digital Business Unit and also oversees the Strategy function focusing on development of future growth plans for the enterprise. He has significant experience across product development, proposition design, product portfolio management, customer analytics, market assessment, performance improvement, partnership development and digital business review. He joined Canara HSBC Life Insurance from Bharti AXA Life Insurance where he was a founder member and head of products and customer management, and has previously worked with reputed management consulting firms Arthur Andersen and Stern Stewart, leading clients engagements in India and Asia-Pacific. Besides, Rishi holds a Post Graduate Diploma in Management from IIM Calcutta and a B.Tech. from IIT Delhi.