Aug 3, 2020
64. Accelerate Your Digital Transformation to Improve Customer Engagement
26 min

The banking universe is made up of two distinct worlds. 

There are those very large financial institutions — the Wells Fargos and Banks of America — that have giant IT budgets and teams that can get CX done. Then, there are the little guys — regional banks, community banks, and credit unions — who are just now playing in the big leagues thanks to new technology. 

In this CXNext episode, Ben Wells, Digital Banking Officer, AVP at Decorah Bank & Trust in Decorah, Iowa, joined us. Ben and I discussed how high-touch relationships coupled with top-shelf technology are changing the world of retail banking.

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